Document ID: 23561
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
How to Gather a WinMsd Report
Review a WinMsd Report
Operating System (OS)
System Report
Video Display Report
Drives Report
Memory Report
Services Report
Drivers Report
IRQ and Port Report
Devices, DMA, and Memory Reports
Environment Report
Network Report
Network Interface Card Report
Further NT Reports
NetPro Discussion Forums - Featured Conversations
Related Information
Introduction
This document provides a brief overview of some of the key points of a
WinMsd Report. Refer to these articles on the
Microsoft
site for more
complete information on WinMsd:
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
-
Microsoft Windows Operating System
Components Used
The information in this document is based on Microsoft Windows NT 4.0 and later.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
How to Gather a WinMsd Report
Complete these steps to get a WinMsd Report:
-
Select Start > Run.
-
Type winmsd.
Figure 1—Run - winmsd
-
Click OK. The Microsoft Windows NT Diagnostics window opens.
Figure 2—Windows NT Diagnostics
-
Click Print. The Create Report window appears.
Figure 3—Create Report
-
Select these items:
-
Scope: All tabs.
-
Detail Level: Complete.
-
Destination: File.
-
-
Click OK. The Save WinMSD Report window appears.
Figure 4—Save WinMSD Report
-
Click OK to close the Microsoft Windows NT Diagnostic window.
Review a WinMsd Report
Operating System (OS)
This section of the WinMsd report indicates the name of the machine, the version of Windows NT and the Service Pack level that the OS runs.
Microsoft Diagnostics Report For \\GEOXXXX ---------------------------------------------------------------------- OS Version Report ---------------------------------------------------------------------- Microsoft (R) Windows NT (TM) Server Version 4.0 (Build 1381: Service Pack 4) x86 Multiprocessor Free Registered Owner: GEOXXX, XXXXL Product Number: 11111-111-111111-11111 ----------------------------------------------------------------------
System Report
Bios date and version together with processor list appear in the system report.
System Report ---------------------------------------------------------------------- System: AT/AT COMPATIBLE Hardware Abstraction Layer: MPS 1.4 - APIC platform BIOS Date: 11/13/98 BIOS Version: <unavailable> Processor list: 0: x86 Family 6 Model 5 Stepping 3 GenuineIntel ~399 Mhz 1: x86 Family 6 Model 5 Stepping 3 GenuineIntel ~399 Mhz 2: x86 Family 6 Model 5 Stepping 3 GenuineIntel ~399 Mhz 3: x86 Family 6 Model 5 Stepping 3 GenuineIntel ~399 Mhz
Video Display Report
This section shows the video properties, driver, and card type. In this example the "File(s): ati.sys, awvideo.dll" section indicates that pcAnywhere is installed. If problems are encountered during a system re-boot of the Windows NT server, there could be a bad driver installed or a conflict with pcAnywhere. Contact your system administrator to re-install pcAnywhere.
Video Display Report
----------------------------------------------------------------------
BIOS Date: <unavailable>
Adapter:
Setting: 1024 x 768 x 65536
60 Hz
Type: ati compatible display adapter
String: ATI Graphics Accelerator
Memory: 2 MB
Chip Type: ATI 3D RAGE IIC (UMC GT-B)
DAC Type: ATI Internal DAC
Driver:
Vendor: ATI Technologies Inc.
File(s): ati.sys, awvideo.dll
Version: 5.1.118, 4.0.0
Drives Report
Note the amount of free space available and then check the Memory Report section for the location of the page file. If there is inadequate room for the page file, this affects your system performance in numerous ways. Refer to How to Determine Available Disk Space On an ICM NT Workstation.
Drives Report ---------------------------------------------------------------------- C:\ (Local - NTFS) Total: 4,152,802 KB, Free: 510,264 KB Serial Number: 58DF - 3CDA Bytes per cluster: 512 Sectors per cluster: 1 Filename length: 255 D:\ (Local - NTFS) Total: 106,691,564 KB, Free: 9,062,188 KB Serial Number: 10 - D973 Bytes per cluster: 512 Sectors per cluster: 8 Filename length: 255
Memory Report
Based on the previous examples in this document and the drivers report, the Memory Report displays a couple of items. A page file should be set to RAM x 2 (the total amount of RAM on this system is approximately 1 gig, see the Physical Memory section of the example below). The pagefile should then be set to approximately 2 gig (however in the example below under Pagefile Space, it is only set to a little over 1 gig.
It is necessary to change the Pagefile size is necessary however it requires available disk space. The C drive only contains approximately 500 MB of free disk space where the D drive has 9 gig of free disk space.
Memory Report
----------------------------------------------------------------------
Handles: 94,310
Threads: 573
Processes: 55
Physical Memory (K)
Total: 1,310,112
Available: 533,844
File Cache: 20,576
Kernel Memory (K)
Total: 104,024
Paged: 22,020
Nonpaged: 82,004
Commit Charge (K)
Total: 868,688
Limit: 2,481,128
Peak: 869,540
Pagefile Space (K)
Total: 1,228,800
Total in use: 118,180
Peak: 135,364
C:\pagefile.sys
Total: 1,228,800
Total in use: 118,180
Peak: 135,364
Services Report
This section lists all services that are installed on the Windows NT Server, regardless of whether or not they are running or stopped. The list also indicates the Service "Startup Values". The values for services are Automatic/Manual/Disabled.
Some examples of Services that could be loaded that are not Native NT related are:
-
AntiVirus Software
-
Compaq Management Utilities
-
BackUp Utilities/Software
-
Network Monitor is loaded, set to Manual, but this means that the drivers still load upon bootup.
Basic rule of thumb when troubleshooting issues:
-
If the service is not Windows NT or Cisco ICM related, disable it.
-
Disable nonessential services.
Essential Windows NT Services include:
-
Netlogon
-
Plug and Play
-
Remote Procedure Call
-
Server
-
Workstation
Note: Some services have dependencies on some essential services so they cannot be disabled/stopped.
-
NetBios Helper
-
Event log
-
-
Start each Service individually and see which one brings the problem back.
Services Report ---------------------------------------------------------------------- Alerter Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: LanmanWorkstation ARCserveIT Database Engine (ARCserveIT) Running (Automatic) "C:\ARCSERVEIT\DBENG.EXE" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive ARCserveIT Discovery Service Running (Automatic) "C:\WINNT\System32\ASDscSvc.exe" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive Service Dependencies: Browser ARCserveIT Job Engine (ARCserveIT) Running (Automatic) "C:\ARCSERVEIT\JOBENG.EXE" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive ARCserveIT Message Engine (ARCserveIT) Running (Automatic) "C:\ARCSERVEIT\MSGENG.EXE" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive ARCserveIT Tape Engine (ARCserveIT) Running (Automatic) "C:\ARCSERVEIT\TAPEENG.EXE" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive pcANYWHERE Host Service Running (Automatic) C:\Program Files\pcANYWHERE\awhost32.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive Computer Browser Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: LanmanWorkstation LanmanServer LmHosts Cheyenne Alert Notification Server Running (Automatic) C:\ALERT\ALERT.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Insight Agents Event Notifier Stopped (Disabled) C:\WINNT\system32\CIMNtfy\CIMNtfy.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: Tcpip ClipBook Server Stopped (Manual) C:\WINNT\system32\clipsrv.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: NetDDE Compaq NIC Management Agents Running (Automatic) C:\WINNT\system32\cpqnimgt\CPQNIMGT.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: SNMP Compaq Remote Monitor Service Running (Automatic) SYSTEM32\CPQRCMC.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive Service Dependencies: SysMgmt Insight Web Agent Running (Automatic) C:\WINNT\system32\cpqmgmt\CPQWMGMT.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: CQMGHOST Compaq Enhanced IMD Idle Screen Running (Automatic) SYSTEM32\CQIMDSVC.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: SYSMGMT Insight Host Agents Running (Automatic) C:\WINNT\system32\cpqmgmt\CqMgHost\CqMgHost.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: CqMgServ CqMgStor CpqNicMgmt Insight Server Agents Running (Automatic) C:\WINNT\system32\cpqmgmt\CqMgServ\CqMgServ.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: SNMP Insight Storage Agents Running (Automatic) C:\WINNT\system32\cpqmgmt\CqMgStor\CqMgStor.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: SNMP Backup Agent Communication Server Stopped (Manual) C:\DBASQL\DBABRD.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Backup Agent RPC Server Running (Automatic) "C:\DBASQL\dbasvr.exe" Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive DHCP Client (TDI) Stopped (Disabled) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: Tcpip Afd NetBT EventLog (Event log) Running (Automatic) C:\WINNT\system32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process IDS Server Running (Automatic) C:\IDSServer\idss.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process IIS Admin Service Running (Automatic) C:\WINNT\System32\inetsrv\inetinfo.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: RPCSS NTLMSSP ProtectedStorage Server Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Group Dependencies: TDI Workstation (NetworkProvider) Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Group Dependencies: TDI License Logging Service Running (Automatic) C:\WINNT\System32\llssrv.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process TCP/IP NetBIOS Helper Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Group Dependencies: NetworkProvider Event Log Watch Running (Automatic) C:\WINNT\LogWatNT.exe Service Account Name: LocalSystem Error Severity: Ignore Service Flags: Own Process, Interactive Messenger Running (Automatic) C:\WINNT\System32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: LanmanWorkstation NetBios MSDTC (MS Transactions) Running (Automatic) C:\WINNT\System32\msdtc.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: RPCSS NTLMSSP MSSQLServer Running (Automatic) C:\MSSQL\BINN\SQLSERVR.EXE Service Account Name: usgeopru\administrator Error Severity: Normal Service Flags: Own Process Network DDE (NetDDEGroup) Stopped (Manual) C:\WINNT\system32\netdde.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: NetDDEDSDM Network DDE DSDM Stopped (Manual) C:\WINNT\system32\netdde.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Net Logon (RemoteValidation) Running (Automatic) C:\WINNT\System32\lsass.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Service Dependencies: LanmanWorkstation LmHosts Network Monitor Agent Stopped (Manual) C:\WINNT\System32\nmagent.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: bh NT LM Security Support Provider Running (Manual) C:\WINNT\System32\SERVICES.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Plug and Play (PlugPlay) Running (Automatic) C:\WINNT\system32\services.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Shared Process Protected Storage Running (Automatic) C:\WINNT\System32\pstores.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive Service Dependencies: RpcSs Directory Replicator Stopped (Manual) C:\WINNT\System32\lmrepl.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: LanmanWorkstation LanmanServer Remote Procedure Call (RPC) Locator Running (Manual) C:\WINNT\System32\LOCATOR.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: LanmanWorkstation Rdr Remote Procedure Call (RPC) Service Running (Automatic) C:\WINNT\system32\RpcSs.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Schedule Running (Automatic) C:\WINNT\System32\AtSvc.Exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process SNMP Running (Automatic) C:\WINNT\System32\snmp.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: Tcpip EventLog SNMP Trap Service Running (Automatic) C:\WINNT\System32\snmptrap.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: Tcpip EventLog Spooler (SpoolerGroup) Running (Automatic) C:\WINNT\system32\spoolss.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive SQLExecutive Running (Automatic) C:\MSSQL\BINN\SQLEXEC.EXE Service Account Name: usgeopru\administrator Error Severity: Normal Service Flags: Own Process Compaq System Shutdown Service Running (Automatic) SYSTEM32\DRIVERS\SYSDOWN.EXE Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process Service Dependencies: SysMgmt Telephony Service Stopped (Manual) C:\WINNT\system32\tapisrv.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process UPS Stopped (Manual) C:\WINNT\System32\ups.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process World Wide Web Publishing Service Running (Automatic) C:\WINNT\System32\inetsrv\inetinfo.exe Service Account Name: LocalSystem Error Severity: Ignore Service Flags: Shared Process Service Dependencies: IISADMIN GeoTel ICR pru Distributor Running (Automatic) C:\icr\bin\nodeman /RegistryBase:ICR\pru\Distributor Service Account Name: USGEOPRU\prugeopruhds2 Error Severity: Normal Service Flags: Own Process Service Dependencies: Eventlog MSSQLServer ICR Inspect Running (Automatic) C:\icr\bin\InspectService Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process, Interactive Ataman Telnetd Server Running (Automatic) C:\icr\ataman\telnetd.exe Service Account Name: LocalSystem Error Severity: Normal Service Flags: Own Process
Drivers Report
This section lists all drivers that are installed on the Windows NT Server, whether they are running or stopped. The list also indicates the Drivers "Startup Values".
The values for services are System/Boot/Automatic/Manual/Disabled.
Drivers Report
----------------------------------------------------------------------
Abiosdsk (Primary disk) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
AFD Networking Support Environment (TDI) Running (Automatic)
C:\WINNT\System32\drivers\afd.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Aha154x (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Aha174x (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
aic78xx (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Always (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
ami0nt (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
amsint (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Arrow (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
atapi (SCSI miniport) Running (Boot)
C:\WINNT\System32\DRIVERS\atapi.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Atdisk (Primary disk) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
ati (Video) Running (System)
System32\DRIVERS\ati.sys
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
AW_HOST (AWDrivers) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Beep (Base) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Network Monitor Agent Driver Stopped (Manual)
C:\WINNT\System32\drivers\bhnt.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
NDIS
BusLogic (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Busmouse (Pointer Port) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Cdaudio (Filter) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Cdfs (File system) Running (Disabled)
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Group Dependencies:
SCSI CDROM Class
Cdrom (SCSI CDROM Class) Running (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI miniport
Changer (Filter) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
cirrus (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Compaq Network Management Protocol Driver (Extended Base) Running (Automatic)
SYSTEM32\DRIVERS\CNMPROT.SYS
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
cpq32fs2 (SCSI Miniport) Running (Boot)
C:\WINNT\System32\DRIVERS\cpq32fs2.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Cpqarray (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Compaq Fibre Channel Array Driver (SCSI Class) Running (System)
SYSTEM32\DRIVERS\CPQFCAC.SYS
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI Miniport
cpqfcalm (SCSI Miniport) Running (Boot)
C:\WINNT\System32\DRIVERS\cpqfcalm.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Compaq Fibre Channel Filter Driver (port) Running (Boot)
C:\WINNT\SYSTEM32\DRIVERS\CPQFCFTR.SYS
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI Miniport
cpqfws2e (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Compaq SCSI Device Monitor (Filter) Running (Boot)
C:\WINNT\SYSTEM32\DRIVERS\CPQSDM.SYS
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
dac960nt (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
dce376nt (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Delldsa (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Dell_DGX (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Disk (SCSI Class) Running (Boot)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI miniport
Diskperf (Filter) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
dlttape (SCSI Class) Stopped (Disabled)
System32\DRIVERS\dlttape.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI Miniport
DptScsi (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
dtc329x (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
et4000 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Fastfat (Boot file system) Running (Disabled)
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Fd16_700 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Fd7000ex (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Fd8xx (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
flashpnt (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Floppy (Primary disk) Running (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Ftdisk (Filter) Running (Boot)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Gernuwa (Base) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
i8042 Keyboard and PS/2 Mouse Port Driver (Keyboard Port) Running (System)
System32\DRIVERS\i8042prt.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Inport (Pointer Port) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Jazzg300 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Jazzg364 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Jzvxl484 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Keyboard Class Driver (Keyboard Class) Running (System)
System32\DRIVERS\kbdclass.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
KSecDD (Base) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
mga (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
mga_mil (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
mitsumi (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
mkecr5xx (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Modem (Extended base) Stopped (Manual)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Mouse Class Driver (Pointer Class) Running (System)
System32\DRIVERS\mouclass.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Msfs (File system) Running (System)
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Mup (Network) Running (Manual)
C:\WINNT\System32\drivers\mup.sys
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Compaq Netelligent 10 or 10/100 PCI Intel Controller Driver (NDIS) Running (Automatic)
C:\WINNT\System32\drivers\n100nt.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ncr53c9x (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
ncr77c22 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Ncrc700 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ncrc710 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Microsoft NDIS System Driver (NDIS) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
NetBIOS Interface (NetBIOSGroup) Running (Manual)
C:\WINNT\System32\drivers\netbios.sys
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Group Dependencies:
TDI
WINS Client(TCP/IP) (PNP_TDI) Running (Automatic)
C:\WINNT\System32\drivers\netbt.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Service Dependencies:
Tcpip
NetDetect Stopped (Manual)
C:\WINNT\system32\drivers\netdtect.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Npfs (File system) Running (System)
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Ntfs (File system) Running (Disabled)
Error Severity: Normal
Service Flags: File System Driver, Shared Process
Null (Base) Running (System)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Oliscsi (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Parallel (Extended base) Running (Automatic)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Service Dependencies:
Parport
Group Dependencies:
Parallel arbitrator
Parport (Parallel arbitrator) Running (Automatic)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
ParVdm (Extended base) Running (Automatic)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Service Dependencies:
Parport
Group Dependencies:
Parallel arbitrator
PCIDump (PCI Configuration) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Pcmcia (System Bus Extender) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
PnP ISA Enabler Driver (Base) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Compaq ProLiant Storage System Driver (SCSI Class) Running (System)
SYSTEM32\DRIVERS\PRLNTSS.SYS
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI Miniport
psidisp (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
qic117 (Primary disk) Stopped (Disabled)
\??\C:\WINNT\System32\drivers\qic117.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ql10wnt (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
qv (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Rdr (Network) Running (Manual)
C:\WINNT\System32\drivers\rdr.sys
Error Severity: Normal
Service Flags: File System Driver, Shared Process
s3 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Scsiprnt (Extended base) Stopped (Automatic)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI miniport
Scsiscan (SCSI Class) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI miniport
Serial (Extended base) Running (Automatic)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Sermouse (Pointer Port) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Sfloppy (Primary disk) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Group Dependencies:
SCSI miniport
Simbad (Filter) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
slcd32 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Sparrow (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Spock (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Special Purpose Utility Driver Running (Manual)
C:\WINNT\System32\drivers\spud.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Srv (Network) Running (Manual)
C:\WINNT\System32\drivers\srv.sys
Error Severity: Normal
Service Flags: File System Driver, Shared Process
symc810 (SCSI miniport) Stopped (Disabled)
System32\DRIVERS\symc810.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Compaq System Management Driver (System Management) Running (System)
SYSTEM32\DRIVERS\SYSMGMT.SYS
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
T128 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
T13B (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
TCP/IP Service (PNP_TDI) Running (Automatic)
C:\WINNT\System32\drivers\tcpip.sys
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
tga (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
tmv1 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ultra124 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ultra14f (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
Ultra24f (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
update (Base) Stopped (System)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
v7vram (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
VgaSave (Video Save) Running (System)
C:\WINNT\System32\drivers\vga.sys
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
VgaStart (Video Init) Stopped (System)
C:\WINNT\System32\drivers\vga.sys
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Wd33c93 (SCSI miniport) Stopped (Disabled)
Error Severity: Normal
Service Flags: Kernel Driver, Shared Process
wd90c24a (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
wdvga (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
weitekp9 (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
Xga (Video) Stopped (Disabled)
Error Severity: Ignore
Service Flags: Kernel Driver, Shared Process
IRQ and Port Report
Here you can check for any interrupt request level (IRQ) conflicts.
IRQ and Port Report ---------------------------------------------------------------------- Devices Vector Level Affinity ---------------------------------------------------------------------- i8042prt 1 1 0xffffffff i8042prt 12 12 0xffffffff Serial 4 4 0x00000000 Serial 3 3 0x00000000 Floppy 6 6 0x00000000 N100 9 9 0x00000000 N100 8 8 0x00000000 SysMgmt 44 44 0x0000000f SysMgmt 44 44 0x0000000f SysMgmt 13 13 0x00000001 atapi 0 14 0x00000000 cpq32fs2 52 52 0x00000000 cpq32fs2 53 53 0x00000000 cpqfcalm 8 8 0x00000000
Devices, DMA, and Memory Reports
Listed are devices, physical memory addresses and length, direct memory access (DMA) and memory report. Check here for any Memory Addressing conflicts.
Devices Physical Address Length ---------------------------------------------------------------------- i8042prt 0x00000060 0x0000000001 i8042prt 0x00000064 0x0000000001 Parport 0x00000378 0x0000000003 Serial 0x000003f8 0x0000000007 Serial 0x000002f8 0x0000000007 Floppy 0x000003f0 0x0000000006 Floppy 0x000003f7 0x0000000001 N100 0x00004020 0x000000001c N100 0x00004000 0x000000001c SysMgmt 0x00000cd4 0x0000000001 SysMgmt 0x00001800 0x0000000100 atapi 0x000001f0 0x0000000008 atapi 0x000003f6 0x0000000001 cpq32fs2 0x00002800 0x0000000100 cpq32fs2 0x00002c00 0x0000000100 cpqfcalm 0x00002000 0x0000000100 cpqfcalm 0x00002400 0x0000000100 ati 0x000003b0 0x000000000c ati 0x000003c0 0x0000000020 ati 0x000003c4 0x0000000002 ati 0x000003c5 0x0000000001 ati 0x000003ce 0x0000000002 ati 0x000003cf 0x0000000001 ati 0x00003000 0x0000000100 VgaSave 0x000003b0 0x000000000c VgaSave 0x000003c0 0x0000000020 VgaSave 0x000001ce 0x0000000002 DMA and Memory Report ---------------------------------------------------------------------- Devices Channel Port ---------------------------------------------------------------------- Floppy 2 0 ---------------------------------------------------------------------- Devices Physical Address Length ---------------------------------------------------------------------- MPS 1.4 - APIC platform 0xfec00000 0x00000400 MPS 1.4 - APIC platform 0xfee00000 0x00000400 N100 0xc6ce0000 0x0000001c N100 0xc6cf0000 0x0000001c SysMgmt 0xc6be0000 0x00000100 SysMgmt 0xc6df0000 0x00000100 cpq32fs2 0xc6bc0000 0x00000100 cpq32fs2 0xc6bb0000 0x00001000 cpq32fs2 0xc6ba0000 0x00000100 cpq32fs2 0xc6b90000 0x00001000 cpqfcalm 0xc6bf0000 0x00000200 ati 0x000a0000 0x00020000 ati 0xc5000000 0x00800000 VgaSave 0x000a0000 0x00020000
Environment Report
Check here if there is a system environment variable problem.
Environment Report
----------------------------------------------------------------------
System Environment Variables
CATPATH=C:\ARCSERVEIT\DATABASE
ComSpec=C:\WINNT\system32\cmd.exe
INCLUDE=C:\Program Files\Mts\Include
LIB=C:\Program Files\Mts\Lib
LNNAME=ARCSERVE
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Os2LibPath=C:\WINNT\system32\os2\dll;
Path=C:\icr\tools\perl\bin;C:\WINNT\system32;C:\WINNT;c:\Program
Files\Powersoft\InfoMaker 5.0;c:\Program Files\Common Files\Powersoft
Shared;C:\MSSQL\BINN;C:\Program
Files\Powersoft\shared;C:\icr\bin;;C:\Program Files\Mts;c:\;c:\winnt\
system32;c:\winnt;
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 5 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0503
RNNAME=GEOPRUHDS2
windir=C:\WINNT
Environment Variables for Current User
TEMP=C:\TEMP
TMP=C:\TEMP
Note: This value is displayed over multiple lines due to space limitations.
Network Report
This report shops how many users were accessing the system at the time of the report. If there is a report of a memory usage problem and you check here and find numerous users, the problem might be insufficient memory. If insufficient memory is the problem add more RAM.
Network Report ---------------------------------------------------------------------- Your Access Level: Admin & Local Workgroup or Domain: GEOXXXX Network Version: 4.0 LanRoot: GEOXXXX Logged On Users: 9 Current User (1): Administrator Logon Domain: GEOXXXX Logon Server: GEOPRULGRB Current User (2): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (3): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (4): user Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (5): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (6): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (7): Administrator Logon Domain:GEOXXXX Logon Server: GEOXXXX Current User (8): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX Current User (9): Administrator Logon Domain: GEOXXXX Logon Server: GEOXXXX
Network Interface Card Report
Protocols loaded and bound to NIC's, MAC addresses:
Transport: NetBT_N1001, 00-08-C7-07-AF-57, VC's: 2, Wan: Wan Transport: NetBT_N1002, 00-08-C7-07-AF-58, VC's: 1, Wan: Wan
Further NT Reports
This section contains very granular reports from various processes and settings within Windows NT. A few keynotes in this section are:
-
Use Opportunistic Locking
-
Use Unlock Behind
-
Should always be set to TRUE
In bottom entries large numbers in any entry could indicate a problem. For example, high numbers of:
-
Server Disconnects—A high number of disconnects could be caused by network issues.
-
Server Sessions Timed Out—Sessions timed out could be caused by network issues.
-
Server Password Errors—High number can mean someone is attempting to access the system that is suspect. Check the Windows NT Event Log.
-
Server Permission Errors—High number can mean someone is attempting to access system that is suspect. Check the Windows NT Event Log.
Character Wait: 3,600 Collection Time: 250 Maximum Collection Count: 16 Keep Connection: 600 Maximum Commands: 5 Session Time Out: 45 Character Buffer Size: 512 Maximum Threads: 50 Lock Quota: 6,144 Lock Increment: 10 Maximum Locks: 500 Pipe Increment: 10 Maximum Pipes: 500 Cache Time Out: 40 Dormant File Limit: 45 Read Ahead Throughput: 4,294,967,295 Mailslot Buffers: 3 Server Announce Buffers: 20 Illegal Datagrams: 5 Datagram Reset Frequency: 60 Log Election Packets: False Use Opportunistic Locking: True Use Unlock Behind: True Use Close Behind: True Buffer Pipes: True Use Lock, Read, Unlock: True Use NT Caching: True Use Raw Read: True Use Raw Write: True Use Write Raw Data: True Use Encryption: True Buffer Deny Write Files: True Buffer Read Only Files: True Force Core Creation: True 512 Byte Max Transfer: False Bytes Received: 1,450,928,733 SMB's Received: 11,418,712 Paged Read Bytes Requested: 12,147,200 Non Paged Read Bytes Requested: 56,250,275 Cache Read Bytes Requested: 1,690,909 Network Read Bytes Requested: 39,337,476 Bytes Transmitted: 1,766,680,174 SMB's Transmitted: 11,418,719 Paged Read Bytes Requested: 0 Non Paged Read Bytes Requested: 107,190 Cache Read Bytes Requested: 0 Network Read Bytes Requested: 31,452 Initally Failed Operations: 0 Failed Completion Operations: 9 Read Operations: 7,579 Random Read Operations: 6,986 Read SMB's: 7,519 Large Read SMB's: 359 Small Read SMB's: 141 Write Operations: 1,695 Random Write Operations: 75 Write SMB's: 1,651 Large Write SMB's: 3 Small Write SMB's: 72 Raw Reads Denied: 0 Raw Writes Denied: 0 Network Errors: 0 Sessions: 7,329 Failed Sessions: 5 Reconnects: 3 Core Connects: 0 LM 2.0 Connects: 0 LM 2.x Connects: 0 Windows NT Connects: 7,311 Server Disconnects: 12 Hung Sessions: 0 Use Count: 14,369 Failed Use Count: 3 Current Commands: 0 Server File Opens: 6,053 Server Device Opens: 0 Server Jobs Queued: 0 Server Session Opens: 1 Server Sessions Timed Out: 48 Server Sessions Errored Out: 51 Server Password Errors: 806,065 Server Permission Errors: 743 Server System Errors: 0 Server Bytes Sent: 162,129,458 Server Bytes Received: 358,521,940 Server Average Response Time: 0 Server Request Buffers Needed: 0 Server Big Buffers Needed: 0
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Related Information
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How to Create a WinMSD Report
-
How to Use WINMSDP.EXE
- Technical Support & Documentation - Cisco Systems
| Updated: Nov 08, 2005 | Document ID: 23561 |
