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Document ID: 24722
Contents
Introduction
Before You Begin
Conventions
Prerequisites
Components Used
Establish a rtrtrace Session
Set the Trace Options
Enable Trace Options
Disable the Trace Options
Related Information
Introduction
This document explains the Router Trace Utility (rtrtrace) and how to use it on a Cisco Intelligent Contact Management (ICM) CallRouter.
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
Readers of this document should be knowledgeable of the following:
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Cisco ICM
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Microsoft Windows
Components Used
The information in this document is based on the software and hardware versions below.
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Cisco ICM version 4.6.2 and later
The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.
Establish a rtrtrace Session
You can start a Router Trace session on either side of a CallRouter. Tracing starts logging for both sides when it is enabled. Complete the following steps on an ICM CallRouter to start a session:
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Open a DOS command prompt.
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At the command prompt, type rtrtrace. The Router Trace Utility opens, as shown in Figure 1.
Figure 1: Router Trace
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Enter the hostname of the server in the space provided for Computer.
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Enter the customer instance in the space provided for Customer.
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Click Connect.
Set the Trace Options
Select the desired trace options, click the Trace Option name, as shown in Figure 2.
Figure 2: Route Trace -- Trace Options
Enable Trace Options
Click Apply, to enable the selected Trace Options.
Disable the Trace Options
Uncheck the selected Trace Options and click Apply to disable the selected traces.
Related Information
| Updated: Oct 18, 2005 | Document ID: 24722 |