Cisco Unified Intelligent Contact Management Enterprise

Document ID: 20549

Contents

Introduction
Before You Begin
      Conventions
      Prerequisites
      Components Used
Symptom
Resolution
Related Information

Introduction

When a Cisco Intelligent Contact Management (ICM) upgrade is initiated, sometimes error messages are encountered. This document explains error 115 and the steps for resolving the problem.

Before You Begin

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Prerequisites

Readers of this document should be knowledgeable of the following:

• Microsoft Windows NT 4.0

• Microsoft Windows 2000

• Cisco ICM version 4.6.2 and later

• Troubleshooting software issues

Components Used

The information in this document is based on the software and hardware versions below.

• Cisco ICM version 4.6.2 and later

• Microsoft Windows NT 4.0

• Microsoft Windows 2000

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Symptom

When error 115 occurs, a dialog box opens in Microsoft Windows NT.

Resolution

Close all applications before proceeding with the Cisco ICM software upgrade.

The following are some examples of programs that may cause an error 115.

• Open ICM components (for example Script Editor, Configure ICR, and the GeoTel Admin Workstation Group).

• Windows NT Explorer with the c:\icr\bin directory open.

• Telnet sessions that are connected to the workstation designated for upgrade.

• Open Command Prompt window.

Related Information

• Technical Support - Cisco Systems