Document ID: 42789
Questions
Introduction
How do I configure a redundant HDS?
Related Information
Introduction
This document addresses how to configure a redundant Historical Data Server (HDS). The HDS cannot be truly redundant like the Cisco CallRouter and Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.
Q. How do I configure a redundant HDS?
A. The HDS cannot truly be redundant like the CallRouter and PG. That is when one HDS fails, the other HDS takes over. Each HDS is setup independently to connect to one side of the CallRouter. For redundant purposes, you may setup two HDS . One connects to the CallRouter Side A and the other connects to the CallRouter Side B. But these HDS do not operate in a hot standby mode. They run independently, Figure 1.
Figure 1: Redundant HDS
HDS 1 and HDS 2 do not operate in a hot standby mode, they run independently. This means HDS 1 does not communicate with HDS 2. Historical data is replicated to HDS 1 and HDS 2 through the Logger in Site A and the Logger in Site B, respectively.
Related Information
- Configuring Distributor AWs with the Same Admin Site Name
- Can an HDS be Pointed to Different Sides of an ICM Central Controller at Will?
- Technical Support & Documentation - Cisco Systems
| Updated: Aug 04, 2005 | Document ID: 42789 |