Document ID: 19127
Questions
Introduction
What does the Cisco ICM event, "The router state size of 31 MB has grown beyond the alarm limit of 30 MB," mean and does it indicate a problem?
Related Information
Introduction
A feature in the Cisco Intelligent Contact Management (ICM) allows you to monitor the size of the ICM Call Router configuration that is currently in memory. The ICM Call Router configuration contains information about your ICM system configuration and routing scripts. This event can be viewed on the ICM Call Router in the Router Process window. It can also be viewed by using the dumplog utility against the rtr log file.
Q. What does the Cisco ICM event, "The router state size of 31 MB has grown beyond the alarm limit of 30 MB," mean and does it indicate a problem?
A. This non-route impacting event is nothing more than an informational message indicating that as the ICM configuration size has grown, the ICM Call Router in-memory state size has grown beyond a preset threshold. The value of this threshold is defaulted at 30 MB, and is set in the ICM Call Router's registry. There are two options for eliminating the message:
- Reduce the in-memory state size by deleting old, unneeded ICM configuration including dialed numbers, labels, and scripts. If there is a lot of old configuration to be deleted, then the state size may be reduced well below the preset state size threshold.
- Use Registry Editor on the ICM Call Router to adjust the state size threshold value. To open the Registry Editor, click Start > Run and type either regedt32 or regedit in the Run window.
- Drill-down to the following registry key and increase the value of StateSizeThresholdMB to a desired value.
- For ICM 4.6.2 and earlier
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\ICM\<cust_inst>\Router<A/B>\Router\ Currentversion\Configuration\StateTransfer
- For ICM version 5.0 and later
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cust_inst>\Router<A/B>\Router\ Currentversion\Configuration\StateTransfer
Regardless of the method used to eliminate the informational message, if the in-memory ICM Call Router configuration again exceeds the configured value of StateSizeThresholdMB, the same informational message is generated again. The same steps may be taken to eliminate the message with each occurrence.
In Cisco ICM version 4.1 and later, the status command in the rttest command line utility may be used to check the current ICM Call Router in-memory state size, as shown in the following example:
Related Information
| Updated: Apr 25, 2005 | Document ID: 19127 |