CiscoWorks Device Fault Manager

Document ID: 27664

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solutions
Related Information

Introduction

This document addresses Device Fault Manager (DFM) failure when trying to launch the DFM Monitoring Console and resulting in the following error message:

Could not load console alarm_log.iccon

If you check the Admin Console, you also see that there is no DFM Domain (Globe is missing).

Prerequisites

Requirements

There are no specific prerequisites for this document.

Components Used

The information in this document is based on the software and hardware versions below.

• Device Fault Manager 1.1

• Device Fault Manager 1.2

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Problem

Access to DFM monitoring console fails with the following message:

Could not load console alarm_log.iccon. 

Note: Failure occurs on the client web browser when attempting to open the Monitoring Console on a machine different than the DFM server.

Solutions

The solutions to this problem are explained in detail below.

Solution 1

Follow these steps:

1. In the Admin Console go to Domain -> Attach

2. Enter the IP address of the broker machine instead of the hostname

Solution 2

Follow the steps below:

1. Stop the CiscoWorks 2000 Daemon Manager

2. Edit the broker info file

3. Edit the file CSCOpx\conf\dfm\broker.info (on Solaris:/opt/CSCOpx/objects/smarts/conf/runcmd_env.sh)

4. Change: localhost:9002 to the following: (where <ip address> is the actual address of the server such as 172.18.123.234)

   <ip_address>:9002 

5. Start the CiscoWorks 2000 Daemon Manager

   • Windows: from the command line, issue the net start crmdmgtd command

   • UNIX: from the command line, issue the /etc/init.d/dmgtd start command

Related Information

• Device Fault Manager Documentation
• Device Fault Manager TAC Documents
• Technical Support - Cisco Systems