Table Of Contents
Release Notes for the CiscoWorks Hosting Solution Engine 1.9 and Hosting Solution Software 1.9
Revised: October 19, 2006
These release notes are for use with the CiscoWorks Hosting Solution Engine 1.9 and the Hosting Solution Software 1.9. These release notes provide:
The Hosting Solution Engine and Software 1.9 include a number of new features which are discussed in:
The Hosting Solution product is now available in a software-only version on CD-ROM. This offering, Hosting Solution Software 1.9, runs on Hewlett-Packard and IBM systems that meet the requirements detailed in the Installation and Configuration Guide for the CiscoWorks Hosting Solution Software 1.9. This offering allows customers to purchase their own equipment and install the Hosting Solution Software themselves.
Note These are the only supported platforms for Hosting Solution Software 1.9. Other configurations of similar platforms should not be expected to successfully install nor run the Hosting Solution Software 1.9. As with any software purchase, we recommend that you ensure you can obtain one of the supported platforms before purchasing Hosting Solution Software 1.9. If you have already obtained one of the reference systems and Hosting Solution Software 1.9, you can be assured that you are using a fully supported Cisco solution.
The systems requirements for each platform are documented in the Installation and Configuration Guide for the CiscoWorks Hosting Solution Software 1.9.
Systemwide enhancements include:
•ActiveDirectory authentication via LDAP
•The introduction of network element groups which is a user-defined set of devices that can span multiple domains
•The ability to filter by domain or network element group when monitoring network entities, activating or suspending servers or services, configuring devices, or viewing alarms or reports
•Global settings established by the administrator:
–Warnings or messages that appear when a user initiates an activate or suspend operation
–The number of rows appearing by default in the Activate Real and Activate Virtual tables
–The refresh rate for Activate Real and Activate Virtual tables
–Whether CSM or CSS terminology is used when viewing tables or reports
–A specific name or alias is that is to be displayed instead of an IP address (hostname override)
–By role, the actions that a user can perform with the Hosting Solution Engine
The Hosting Solution Engine and Software 1.9 support:
•WebNS 7.5 for Content Services Switches (CSS)
•CSM 4.2.2 for Content Switching Modules (CSM)
•Numbered policy support for CSM 4.2.2
Monitoring includes the following new functionality:
•Support for custom grouping views:
–User-defined device sets known as network element groups
–Globally defined device sets
•A Devices subtab that allows you to monitor the performance, aggregate status, and any open alarms for a set of devices with links to the Active Alarms window
•Performance monitoring for Cisco IOS SLB in View Tables and reports:
•The ability to view 1000 rows in a View.
Configuring Servers and Services
The Configure tab now includes Activate Real and Activate Virtual subtabs which replace the previous Activation and Service Chassis subtabs. The Activation tab has been removed as its functionality is now included in these two new subtabs. New Service Chassis functionality is available in the Devices tab under Network Element Groups (see Managing Devices).
The Activate Real and Activate Virtual subtabs let you:
•Easily sort, search, and filter real and virtual servers or services
•Activate or suspend multiple servers or services
•Obtain real-time status of servers or services and the number of connections for each
•Alter the weight of real servers and services
•Receive immediate information regarding the success or failure of activate and suspend operations
•For each activate or suspend operation, enter specific information that is captured in audit logs
Reporting functionality now allows you to view the difference between the values of two sample data periods. For example, you can use this functionality to review the difference in performance between two given hours.
Device management functionality now includes the ability for users to filter objects from multiple domains into a smaller set of elements called a network element group. Network element groups provide ease of use when monitoring servers or services, activating or suspending servers or services, configuring devices, or viewing alarms or reports.
With a Generate Service Chassis option, Device management now also allows you to create network element groups with names corresponding to each chassis.
Audit logs now include:
•Different message IDs for different types of tasks
•User-entered text associated with each activate or suspend operation
Hosting Solution Engine and Software Documentation
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Hosting Solution Engine and Hosting Solution Software documentation on Cisco.com for any updates.
In addition to these release notes, the following documents are provided on Cisco.com:
•Finding Documentation for the CiscoWorks Hosting Solution Engine and Hosting Solution Software
•Installation and Configuration Guide for the CiscoWorks Hosting Solution Engine
•Installation and Configuration Guide for the CiscoWorks Hosting Solution Software
•User Guide for the CiscoWorks Hosting Solution Engine
•Regulatory Safety and Compliance Information for the CiscoWorks Hosting Solution Engine
•Supported Devices Table for the CiscoWorks Hosting Solution Engine and Hosting Solution Software
•FAQ and Troubleshooting for the CiscoWorks Hosting Solution Engine and Hosting Solution Software
Note Adobe Acrobat Reader 4.0 or later is required.
You can also obtain any documentation from the download site.
For information about supported devices, navigate to the appropriate Supported Devices Table from:http://www.cisco.com/en/US/products/sw/cscowork/ps150/products_device_support_tables_list.html
1. The Hosting Solution Engine 1.9 and Hosting Solution Software 1.9 do not support the browser's Back button. To navigate backwards, click on the appropriate tab or menu item.
2. The Delta value that appears in reports (select Reports > Reports, then the desired report) is the total change over an hour period expressed as a rate of the number of packets per hour. A user can expect the Delta value to be approximately the Average value multiplied by 3600.
3. When configuring hostname override (Administration > Setup > Hostname Override), you must run discovery for the specified hostname to appear in Hosting Solution system tables, reports, views, and windows.
4. When making configuration changes (Configure > Configuration) to a pair of CSS VIP redundant devices, enter the configuration changes on the master device and not the backup device. This ensures that the configuration changes are applied appropriately.
5. The Hosting Solution Engine and Software 1.9 support CSM 4.2.2 instead of 4.2.1 as stated in the online help and User Guide for the Hosting Solution Engine 1.9.
6. In the Device Redundancy dialog box (Devices > Device Management > Device Redundancy), there are three redundancy types available: CSM FT, CSS VIP, and CSS Box-to-Box.
7. The Hosting Solution product version 1.9 supports only CSS full redundancy and not CSS partial redundancy.
Known and Resolved Problems
Table 1 describes problems known to exist in this release. Table 2 describes the browser-related problems known to exist in this release. Table 3 describes problems resolved since the last release of the Hosting Solution Engine.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
Table 1 Known Problems in Hosting Solution Engine 1.9
Bug ID Summary Explanation
The CLI reinitdb command does not remove user-created entities from the Hosting Solution system database.
After running the reinitdb command from the CLI, the local accounts and users are removed. However, the views and devices still appear.
Workaround: Use the recovery CD instead of the reinitdb command.
The ANI process fails to run after rebooting the Hosting Solution system.
ANI does not run if there are errors in SNMP configuration files.
Workaround: Correct the incorrect SNMP settings. Make sure the format is correct:
•Include IP addresses for all entries.
•Include the appropriate colons.
•Make sure there are no blank lines at the end of the entries.
If the above workaround does not correct the problem, contact TAC for assistance. (See Obtaining Technical Assistance.)
Additional port information appears for LocalDirector devices in the Activate Real table.
The Port column in the Activate Real table (select Configure > Activate Real) provides additional port information for LocalDirector devices than for other devices. LocalDirector devices display port:bindID:protocol information (such as
instead of the port number only.
After installation, ani.log reports NullPointerException.
In this situation, an external device sends SNMP traps to the Hosting Solution system shortly after the Hosting Solution system installation. Because discovery has not been run yet, the Hosting Solution system is not aware of the device and reports an exception. This situation may also occur if the external device is configured to send traps to the Hosting Solution system without the user adding the device to Hosting Solution system and running discovery.
Workaround: Add the device as a seed device and run Discovery (select Devices > Discovery > Run Discovery Now).
Hosting Solution Software identifies both CSS devices that are configured in box-to-box redundancy mode as master when the primary device fails.
If the primary device of two box-to-box redundant CSS devices becomes disabled, the Hosting Solution system reports their new master/backup status appropriately in the Manage Device Redundancy table (Devices > Device Management > Device Redundancy). That is, the original primary device is identified as backup while the original backup device is identified as master.
However, when a user selects the redundant pair and clicks Query Redundant Status in the same dialog box, the Hosting Solution system identifies both devices as master.
Workaround: To work around this issue:
1. Run discovery (select Devices > Device Management > Discovery > Run Discovery Now).
2. Delete the redundant pair (Devices > Device Management > Device Redundancy > Delete).
3. Add the redundant pair again (select Devices > Device Management > Device Redundancy).
The Hosting Solution system incorrectly displays fault tolerance status about CSS devices after partial redundancy configuration.
The Hosting Solution product does not support CSS devices that are configured for partial redundancy. If you configure CSS devices for partial VIP redundancy, you may see instances in which the Activate Real and Activate Virtual tables (Configure > Activate Real or Configure > Activate Virtual) indicate CSS services are fault tolerant when they are not.
•To ensure accurate fault tolerance status, establish full redundancy between the CSS devices and configure the Hosting Solution system for the redundant pair. For more information, refer to the Hosting Solution system online help.
•If the devices are only partially redundant, enter them as individual devices in the Hosting Solution system.
The View Tables Edit dialog box does not maintain modified field sort order.
Step 3 of the Edit View Tables wizard (Monitor > View Tables > Edit) lets users arrange the display sequence of columns in View Tables. While the View Tables maintain the user-specified sort order, the Re-order Data Columns dialog box does not.
When a CSS device is activated or suspended, the status in the Oper Status column reports that the status is Down.
As the device goes from one state to another, it temporarily goes to a down state. This temporary down state might appear in the Oper Status column.
Workaround: Before activating or suspending the device, select the device in the Server Activate/Suspend table (Configure > Activate Real), then click Real Time Status. Then, when you activate or suspend the device, you can view the device's status as it moves from one state to another.
Incorrect information appears instead of IP addresses for real and virtual CSM-S SSL proxy devices.
The SNMP agent on the SSL daughter card returns bad information to the Hosting Solution system for the SSL virtual IP address and the server IP address. Instead of IP addresses, you might see arbitrary strings of alphanumeric characters.
The Reports function in the Hosting Solution system displays the Delta value as octets/second instead of octets/hour.
Reports (Reports > Reports) with the Delta option selected present Y-axis values in octets per second instead of octets per hour.
Catalyst 4500 switches incorrectly appear in RouterIf report selection.
If you select Reports > Reports > Edit and then select the report SwitchIf, Catalyst 4500 switches do not appear for inclusion in the report. Instead, Catalyst 4500 switches appear in the RouterIf report selection.
After initial setup during installation of Hosting Solution Software, the SNMP daemon reports sensor errors.
After the initial installation and configuration of the Hosting Solution Software, the SNMP daemon attempts to enable the sending of hardware sensor information over SNMP. The existing sensor package on the appliance does not support the current sensing devices, resulting in
No sensors found!and
bind of listening port failedmessages appearing on the console. This issue does not affect product functionality.
Hosting Solution system screen freezes and services status CLI command reveals ANI is running but the busy flag is set.
On rare occasions, the Hosting Solution system web interface may stop responding to input even though a check of the services through the CLI indicates ANI is running.
Workaround: Using the CLI, issue the services stop command and then the services start command. On extremely rare occasions, you may need to repeat these steps.
The Hosting Solution system indicates a virtual router cannot be deleted.
If you attempt to delete an active virtual router (Configure > CSS VIP Redundancy > Virtual Router), the Hosting Solution system displays a message stating that the content rule must be suspended in order to delete the virtual router. If you then suspend the content rule (Configure > Activate Virtual) and attempt to delete the virtual server again, the Hosting Solution system displays the same error message, indicating that the virtual router cannot be deleted.
This situation indicates that the information in the older interface (Configure > Configuration) is not synchronized with the information in the newer interface (Configure > Activate Real or Configure > Activate Virtual).
Workaround: You can delete the virtual router by running Discovery (Devices > Device Management > Discovery > Run Discovery Now) to synchronize the information in the interfaces and then deleting the virtual router.
The Hosting Solution system treats an upgraded CSS device as a new device, losing previous domain associations.
Due to a change in MIB definitions between WebNS 7.3 and 7.4 for CSS devices, the Hosting Solution system treats an updated CSS device like a new device. As a result, services previously associated with a user-defined domain for this device are no longer associated with the upgraded device.
This situation occurs when a CSS device is upgraded or downgraded between WebNS 7.3 and 7.4 and discovery has been run on the Hosting Solution system.
Workaround: Recreate the services associated with the domain when software on a CSS device is upgraded or downgraded between versions 7.3 and 7.4. The domain itself should exist after upgrade.
Cisco IOS SLB device using port 0 (zero) shows partial or no information in Views Tables.
Cisco IOS SLB devices using port 0 (zero) report only partial information to the Hosting Solution system, resulting in empty or partially empty IOS Module Statistics view tables (Monitor > View Tables), depending on the data selected for inclusion in the table.
The Hosting Solution system identifies CSS VIP redundant devices using box-to-box terminology.
In the Domain Management interface (Devices > Domains > Services > CSS Content Rule or CSS Service), CSS devices that are configured for VIP redundancy are represented as primary and redundant, which is box-to-box terminology.
Workaround: You can view CSS VIP redundancy status by selecting Configure > CSS VIP Redundancy > VIP Redundancy.
When upgrading the Hosting Solution system from 1.8.2 to 1.9, CSS devices must be reconfigured to use HTTPS.
CSS devices configured in the Hosting Solution system to use HTTPS for communications lose this configuration attribute when the Hosting Solution system is upgraded from 1.8.2 to 1.9. As a result, the Hosting Solution system cannot communicate with the CSS device when a user attempts to perform tasks in the Configure tab. These tasks include activating or suspending devices or configuring CSS VIP redundancy.
1. Select Devices > Device Management.
2. Select the affected CSS device and click Edit.
3. In the Set Credentials dialog box, select the checkbox labelled Use HTTPS to communicate to device when possible.
4. Complete the steps in the Configuration wizard.
The Hosting Solution system does not display device and port information for IosStats report.
If you select the IosStats report in the Reports tab, the IOS Module Statistics report window appears but does not display any devices to select for generating a report.
Hosting Solution Software 1.9 incorrectly parses certain characters when users configure Active Directory authentication through LDAP.
Hosting Solution Software 1.9 does not correctly parse all characters when a user configures Active Directory authentication. Instead, it removes surrounding quotes (" "), thereby invalidating entries that should be valid, such as those containing backslashes (\).
As a result, user authentication using Active Directory through LDAP can fail.
Hosting Solution Software 1.9 sends OutOfService traps for CSM virtual servers, but does not send InService traps.
Hosting Solution Software 1.9 sends cderMonitoredExceptionEvent traps with an OutOfService cderExcepPriorityDescription for CSM virtual servers but does not send an InService cderExcepPriorityDescription with the cderMonitoredExceptionEvent trap when the service is restored.
Workaround: If possible, use the ciscoSlbVirtualStateChange trap (OID 220.127.116.11.18.104.22.168.22.214.171.124) for CSM virtual servers.
When replacing a Hosting Solution 1105 appliance running software version 1.8 with a Hosting Solution 1140 appliance running version 1.9, the 1105 appliance must be upgraded to version 1.9 first or the database backup/restore fails.
Backing up the database on a Hosting Solution 1105 appliance running software version 1.8 and restoring it on a Hosting Solution 1140 appliance running version 1.9 fails.
Users who want to replace an 1105 appliance running 1.8 with an 1140 appliance running 1.9 must upgrade the 1105 appliance to 1.9 before backing up the database.
Workaround: To successfully back up a database on a Hosting Solution 1105 appliance running version 1.8 and restore it on a Hosting Solution 1140 appliance running version 1.9:
1. Upgrade the 1105 appliance to Hosting Solution Software 1.9.
2. Back up the database on the 1105 appliance.
3. Transfer the backed up database to the 1140 appliance running Hosting Solution Software 1.9.
4. Restore the database on the 1140 appliance as described in the Installation and Configuration Guide for the CiscoWorks Hosting Solution Software 1.9.
Roles are not restored from previous versions (1.8.2 and earlier) of the Hosting Solution Engine.
Due to changes in the user interface and feature structure, predefined and user-defined roles are not the same as those in earlier versions of the Hosting Solution product.
•Reevaluate the predefined roles to ensure users are assigned to roles appropriately.
•Create new user-defined roles as appropriate for your environment.
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Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — email@example.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
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c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS.
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