Preface

Document Objectives
Audience
Organization
Conventions
Related Documentation
Obtaining Documentation

World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback

Obtaining Technical Assistance

Cisco.com
Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone

Preface

This preface describes who should read the Cisco Internet CDN Software User Guide, how it is organized, and its document conventions.

This preface contains the following sections:

Document Objectives
Audience
Organization
Conventions
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance

Document Objectives

This user guide describes how you use the Cisco Internet CDN Software to create and work with Content Delivery Networks (CDNs) to provide high-performance Internet content delivery services.

Before using this guide, you need to follow the instructions in the Cisco Internet CDN Software Configuration Guide for setting up your CDN devices.

This guide is intended for network administrators and content managers. The person responsible for managing the Content Distribution Manager, Content Routers, and Content Engines should be experienced with:

IP network configuration
Domain Name Server (DNS) configuration
Oracle 8i installation and backup

Organization

This document is organized in the following manner:

Chapter	Title	Description
Chapter 1	Introduction to Cisco Internet CDN Software	Introduces Cisco Internet CDN Software.
Chapter 2	Creating Content Delivery Networks	Provides a tour of the software to give an overview of the key product features.
Chapter 3	Working with Cisco Internet CDN Software	Describes the user interface and the procedures you need to know to work with the software.
Chapter 4	Maintaining the Cisco Internet CDN Software	Describes the use of the various system monitoring and maintenance features of the software.
Appendix A	Error and Event Messages	Describes the system messages you may encounter in your CDN system log and suggests actions for responding to each message.
Appendix B	CDN Supported Time Zones	Provides a list of time zone abbreviations supported by the Cisco Internet CDN Software. These abbreviations can be used when creating a CDN manifest file.

Conventions

This document uses the following conventions:

Convention	Description
boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
[ ]	Elements in square brackets are optional.
{x \| y \| z}	Alternative keywords are grouped in braces and separated by vertical bars.
[x \| y \| z]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	An unquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks.
`screen` font	Terminal sessions and information the system displays are in `screen` font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screen font.
	This pointer highlights an important line of text in an example.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
< >	Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

Table of Contents

Preface