As longtime leaders in the enterprise networking arena, HP and Cisco understand that business success increasingly hinges on proactive network-wide management. That the complexity of networks increases the need for access to knowledgeable technical support resources. And because the network is an integral part of a broader IT environment, the effectiveness of network support depends on the service provider's end-to-end knowledge of that environment.

To help our customers cope with these challenging realities, Cisco and HP have joined forces in a Global Services Alliance that offers consistent and effective IT services and support throughout the network's lifecycle. With HP's comprehensive understanding of your business, plus deep network expertise from Cisco, you have the support you need for maximum network performance and uptime.

By working better together, we can identify and implement strategies, operational processes and solutions to better serve you. In addition, this partnership will also enable us to deliver collaborative services across the network lifecycle.

HP Network Support together with Cisco Services delivers the best of both worlds and offers these options:

• HP Onsite Network Device Support together with Cisco Services
• HP Exchange Network Device Support together with Cisco Services
• HP Remote Network Application Support together with Cisco Services

HP is also a Cisco Strategic Alliance partner.

"By offering new Collaborative Services, HP now provides their U.S. customers with the strengths of two industry leaders for network support," said Karl Meulema, VP, Global Strategy and Operations, Cisco Services. "In addition to HP Network Support together with Cisco Services , HP can also offer Cisco Optimization Services, as well as their own professional services, supporting the network lifecycle of our mutual customers from planning through optimization."

HP Network Support together with Cisco Services

From HP: A single point of contact for global support of Cisco products in local language plus specific features for each service, including multi-vendor fault isolation, software assistance, onsite maintenance services, and access to online support information and tools.

From Cisco: Worldwide, full-time escalation to Cisco Technical Assistance Center as needed, registered access to Cisco.com, advance hardware replacement, ongoing Cisco operating system updates, and best practices and tools.

About HP Network Support together with Cisco Services.

About HP Services.