Table Of Contents
Release Notes for Cisco CallManager 4.1(3) Plug-in, Release 2.0 (for Cisco Voice Provisioning Tool)
Published February 27, 2006
These release notes describe system requirements, installation and upgrade notes, caveats, documentation notes, and technical assistance information for Release 2.0 of the Cisco CallManager 4.1(3) Plug-in for the Cisco Voice Provisioning Tool.
These release notes contain the following sections:
The Cisco Voice Provisioning Tool (VPT), a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. The Cisco CallManager 4.1(3) plug-in for VPT allows you to use VPT to perform user provisioning tasks on Cisco CallManager 4.1(3)SR1 systems.
The following subsections describe the hardware and software requirements for the Cisco CallManager 4.1(3) plug-in.
The plug-in is installed on the VPT server. For a list of hardware supported on the VPT server, see the Cisco Voice Provisioning Tool Release Notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Release 2.0 of the Cisco CallManager 4.1(3) plug-in can be installed on a server running Cisco Voice Provisioning Tool Release 1.0(1). It can be installed concurrently with any Cisco Unity plug-in. When you run the installation for this plug-in release, VPT automatically upgrades the Cisco CallManager 4.1(3) Release 1.0 plug-in (which was installed by default when you installed VPT Release 1.0(1)) if it is still installed on your system. See the "Installation Notes" section for instructions for installing or upgrading to this release.
For each Cisco CallManager cluster, you configure a product system in VPT to represent the publisher server; if only one Cisco CallManager server acts as publisher and subscriber, you configure that server as the product system. The following requirements must be met on the Cisco CallManager server that will be used as a product system to interoperate with VPT by using this plug-in release:
•The Cisco CallManager server must be running Cisco CallManager version 4.1(3). Cisco CallManager version 4.1(3)SR1 is required for provisioning Cisco 7920 IP phones as well as new IP phone types that were first added to Cisco CallManager in SR1.
•The Cisco CallManager server must use Data Connection Directory (DC-Directory), which installs automatically with Cisco CallManager. Active Directory and Netscape Directory integrations are not supported.
•The Cisco AVVID XML (AXL) web service must be available on the Cisco CallManager server, and reachable from the VPT server. The AXL web service is enabled by default on Cisco CallManager servers and does not have to be installed or configured.
Determining the Software Version
To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.
To determine the version of product plug-ins installed on a VPT server, open the VPT graphical user interface (GUI) as described in the Cisco Voice Provisioning Tool System Management and Security Guide, and choose VPT Administration > Plug-Ins > Manage Plug-Ins.
New and Changed Information
The following sections describe new and changed features and functionality that are pertinent to this release of the Cisco CallManager 4.1(3) plug-in.
Additional Cisco IP Phone Types Supported
Support for the following phone types in the Cisco IP Phone 7900 family has been added in release 2.0:
•Cisco 7941 and 7941G-GE
•Cisco 7961 and 7961G-GE
Note To provision these phone types by using VPT, the Cisco CallManager server must be running version 4.1(3)SR1.
Additional Device Profile Types Supported
Support for the following device profile types for the Cisco IP Phone 7900 family has been added in release 2.0:
•Cisco 7941 and 7941G-GE
•Cisco 7961 and 7961G-GE
Note To provision these device profile types by using VPT, the Cisco CallManager server must be running version 4.1(3)SR1.
Changes to the Add New User and Manage Users Pages
With Release 2.0 of the Cisco CallManager 4.1(3) plug-in, after you associate a phone or device profile with a new user on the Add New User page, you can click the device name of the phone or profile to modify settings for the device, delete the device, or reset/restart the device.
Similarly, you can click the device name of an associated device on the Manage Users page for a single user to modify settings for the device, delete the device, or reset/restart the device.
This functionality eliminates the need to do a separate search for a phone or device profile to make changes to it after adding or modifying a user.
Changes to Allowed Characters in Phone Template and User Template Names
In addition to the semicolon, which was not allowed in Release 1.0, the following characters are not allowed in phone template and user template names in Release 2.0:
Changes to Settings for the Cisco 7920 IP Phone
Additional settings have been added to the configuration capabilities for the 7920 phone type:
•The Extension Mobility Feature can be enabled/disabled.
•IP Phone Service subscriptions can be added or removed.
•In the Advanced Phone/Profile Configuration section, the following settings have been added:
•In the Advanced Phone/Profile Configuration section, the following sections have been added:
–Cisco IP Phone - External Data Locations
–Product Specific Configuration (See the "Documentation Updates" section for descriptions of new fields in this section.)
•In the Advanced Phone/Profile Configuration section, under Multi-level Precedence and Preemption (MLPP) Information, the MLPP Indication and MLPP Preemption fields are editable.
New Phone Configuration Fields
The following new fields are available in Release 2.0 in the Advanced Phone/Profile Configuration section of the phone and phone template configuration pages for certain phone models:
•Use of PhoneBook or IP Phone Services Softkey
•Initial Display of Cisco CallManager Softkeys During a Call
See the "Documentation Updates" section for a description of the new fields.
Use the following task list to install or upgrade to the Cisco CallManager 4.1(3) plug-in Release 2.0.
1. Install or upgrade the Cisco CallManager server(s) to 4.1(3)SR1, if applicable. Cisco CallManager version 4.1(3)SR1 is required for provisioning Cisco 7920 IP phones as well as new IP phone types that were first added to Cisco CallManager in SR1. See the Installing Cisco CallManager Release 4.1(3) or Upgrading Cisco CallManager Release 4.1(3) guides, at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html.
2. Install or upgrade the Cisco CallManager 4.1(3) plug-in. See the "To Install or Upgrade a Cisco CallManager Plug-in" procedure.
3. Add a product system for each Cisco CallManager publisher server, if applicable (any existing Cisco CallManager 4.1(3) product systems configured in VPT will be automatically updated to use the Release 2.0 plug-in after the upgrade). See the Cisco Voice Provisioning Tool System Management and Security Guide for instructions on adding a product system, at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab4.html.
To Install or Upgrade a Cisco CallManager Plug-in
To install or upgrade plug-ins, your administrator account must belong to a role that has Plugin Management Install and View permissions for the VPT application.
Note The Cisco Voice Provisioning Tool automatically detects whether you have Release 1.0 of the Cisco CallManager 4.1(3) plug-in installed, and performs an installation or upgrade as appropriate.
Step 1 Update the JAVA_HOME and PATH environment variables prior to installing or upgrading the plug-in.
a. On the VPT server, on the Windows Start menu, choose Settings > Control Panel > System.
b. Click the Advanced tab.
c. Click Environment Variables.
d. In the System Variables list, find and click the JAVA_HOME variable and click Edit.
e. If it is not already present in the variable value, add the full path to directory of the JDK that is installed with VPT. Make sure that a semicolon (;) separates the new entry from any other entries. For example, if the JDK was installed in C:\j2sdk1.4.2_03, add the following to the end of the variable value:
f. Click OK.
g. In the System Variables list, find and click the Path variable and click Edit.
h. If it is not already present in the variable value, add the full path to the bin directory of the JDK that is installed with VPT. Make sure that a semicolon (;) separates the new entry from any other entries. For example, if the JDK was installed in C:\j2sdk1.4.2_03, add the following to the end of the variable value:
i. Click OK.
j. Close the System Properties and Control Panel windows.
k. Restart the server for the changes to take effect.
Step 2 Open a browser and go to http://www.cisco.com/pcgi-bin/tablebuild.pl/VPT.
The Cisco Voice Provisioning Tool software page opens.
Tip When you download the plug-in, the browser gives you the option of saving the file to disk or opening the file. Save the file to disk before you install or upgrade the plug-in.
Step 3 To download the Cisco CallManager plug-in, click the Cisco CallManager plug-in zip file, which uses the following format: ccm_<Cisco CallManager supported version>_<plug-in version>.zip.
For example, click ccm_4_1_3_v2_0.zip.
Step 4 To install the plug-in after you download it, open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.
Step 5 After you log in to the GUI, choose VPT Administration > Plug-Ins > Install New Plug-In.
Step 6 On the Install New Plugin page, enter the name of the download, or browse to the file by clicking Browse.
Step 7 Click Install.
Note The Voice Provisioning Tool restarts after you confirm that you want to install or upgrade a plug-in.
This section contains information on the following topics:
This section contains caveat information for the Cisco CallManager 4.1(3) plug-in Release 2.0 for the Cisco Voice Provisioning Tool only. See the release notes of the applicable version for caveat information for the Cisco Voice Provisioning Tool or Cisco CallManager.
•Release notes for the Cisco Voice Provisioning Tool are available at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
•Release notes for all versions of Cisco CallManager are available at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html.
Using Bug Toolkit
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
Tip For detailed online Help with Bug Toolkit, click Help on any Bug Toolkit page.
To Use Bug Toolkit
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To find information about a specific caveat, enter the ID number in the Enter Known Bug ID field.
Step 5 To view all caveats for the Cisco Voice Provisioning Tool, go to the Search for Bugs in other Cisco Software and Hardware Products section, and enter Cisco Voice Provisioning Tool in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Voice Provisioning Tool.
Step 6 Click Next. The search window displays.
Step 7 Choose the filters to query for caveats. You can choose any or all of the available options:
•Choose the Cisco Voice Provisioning Tool version.
–Choose the major version for the major releases (such as 1.0 and so on).
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
–Choose the revision for more specific information; for example, choosing major version 1.0 and revision version 1 queries for release 1.0(1) caveats.
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
•Choose the Features or Components to query; choose an option from the Available list and click Add to place your selection in the Limit Search To list.
–To query for all Cisco Voice Provisioning Tool caveats for a specified release, choose All Features in the left pane.
–To query only for phone provisioning defects, choose Phone-Prov and click Add.
–To query only for user provisioning defects, choose User-Prov and click Add.
–To query only for installation defects, choose Install and click Add.
–To query only for bulk administration defects, choose Bulk and click Add.
–To query only for security defects, choose Security and click Add.
•Enter keywords to search for a caveat title and description.
Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.
•Choose the Set Advanced Options, including the following items:
–Bug Severity level—The default specifies 1-3.
–Bug Status Group—To view resolved caveats, check the Fixed check box.
–Release Note Enclosure—The default specifies Valid Release Note Enclosure.
Step 8 Click Next.
The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
To save your Bug Toolkit queries, do the following procedure.
To Save Bug Toolkit Queries
Step 1 Search for caveats, as described in the "To Use Bug Toolkit" procedure.
Step 2 In the search result window, click the This Search Criteria button.
Step 3 After the page displays, enter a name for the saved search in the Name of Saved Search field.
Step 4 Under My Bug Groups, click one of the following radio buttons to save your defects in a bug group:
•Click the Existing Group radio button and choose an existing group name from the drop-down list box.
•Click the Create New Group Named radio button and enter a group name to create a new group for this saved search.
This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.
Step 5 Under Email Update Options, you can set e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:
•Do Not Send Me Any Email Updates—If you choose this setting, Bug Toolkit does not send e-mail notifications.
•Send My Updates To—Click this radio button if you want e-mail notifications to go to the user ID that you enter in this field. You can specify the following notification options:
–Updates As They Occur—Bug Toolkit provides updates that are based on status change.
–Weekly Summaries—Bug Toolkit provides weekly summary updates.
•Apply These Email Update Options to All of My Saved Searches—Check this check box to use these e-mail update options for all of your saved searches.
Step 6 To save your changes, click Save.
A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Open Caveats—Release 2.0
Table 1 describes possible unexpected behaviors in Release 2.0 of the Cisco CallManager 4.1(3) plug-in for VPT.
Note For more information about an individual defect, click the associated Identifier to access the online record for that defect, including workarounds.
Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
This section lists new and additional information that is not included in the current Cisco Voice Provisioning Tool documentation. The new and additional information will be incorporated in a future documentation release.
This section covers the following document updates and omissions:
Advanced Phone Settings
The new settings in Table 2 apply to the "Advanced Phone Configuration Settings" table in the "Advanced Phone Settings" chapter of the Cisco Voice Provisioning Tool User and Phone Management Guide.
Installing, Upgrading, and Removing Plug-ins
The Cisco Voice Provisioning Tool Installation and Upgrade Guide does not include information on upgrading, installing or removing plug-ins. For instructions on upgrading Cisco CallManager plug-ins, see the "Installation Notes" section. For instructions on installing or removing plug-ins, see the Cisco Voice Provisioning Tool Release Notes, Release 1.0(1).
See the following documents for more information on the Cisco Voice Provisioning Tool and Cisco CallManager:
•Cisco Voice Provisioning Tool Documentation Guide for Release 1.0(1)
This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmap09186a00804e6c7a.html.
•Cisco Voice Provisioning Tool Installation and Upgrade Guide
This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guide09186a00804e6cb3.html.
•Cisco Voice Provisioning Tool System Management and Security Guide
This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab4.html.
•Cisco Voice Provisioning Tool User and Phone Management Guide
This guide provides information on provisioning users, phones, and device profiles for Cisco CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab1.html.
•Cisco CallManager Documentation Guide for Release 4.1(3)
This guide provides lists of Cisco CallManager documents that are available with the 4.1(3) release. The guide also provides URLs so that you can locate the documents on the web. This guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmap09186a00803f39df.html.
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For Emergencies only — firstname.lastname@example.org
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For Nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
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•1 408 525-6532
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Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Submitting a Service Request
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To open a service request by telephone, use one of the following numbers:
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For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
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Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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