Cisco Unity Connection

Document ID: 110587

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
Problem
Solution
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Related Information

Introduction

This document discusses how to troubleshoot Cisco Unity Connection 7.x issues.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unity Connection 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you try to reset the default password in the user template for new Cisco Unity Connection mail boxes, this error appears after you enter the new password:

Repeat credentials prohibited by credential policy

This issue is caused when you try to reuse the same password. The value for the Stored Number of Previous Credentials parameter specifies the number of previous passwords that Cisco Unity Connection (CUC) stores for a user. If this parameter is set to a value other than 0, when a user enters a new password, CUC compares it to the stored passwords, and rejects it if it matches a password in the history. The default setting for this parameter is five passwords.

Solution

In order to resolve this issue, complete these steps:

1. Choose System Settings > Authentication Rules in Cisco Unity Connection Administration.

2. Set the Stored Number of Previous Credentials to 0. A value of 0 (zero) for this parameter means that CUC does not store any previous passwords for the user, and hence it allows you to reuse previous password.

Problem

When you try to import user data and messages from the Cisco Unity 4.x to Cisco Unity Connection 7.x through the COBRAS (Cisco Objected Backup and Restore Application Suite) tool, the Error 139Type mismatch0 in procedure Send Message to Server_unity of Module modUnityMessages an error message with the warning mesage Warning! there have been more than 5 failed messages to the Conenction server in a row. This almost always means there is a virus scanning package or a firewall blocking port 25 error message appears.

Solution

Ensure that you do not have a virus scanning package installed on the Windows server on which you run COBRAS export or Import. This is by far the most common problem. By default, they block use of port 25 (SMTP) and message restores fail if that is the case.

Make sure there is no firewall either on the Windows server or between the Windows server and the Connection server that blocks port 25 (for import) or port 7993 (for export).

Complete these steps if the problem persists.

Change the Database Proxy Service Shutdown Timer:

1. In Cisco Unity Connection Administration, choose System Settings > Advanced > Connection Administration.

2. In the Database Proxy: Service Shutdown Timer field, enter a value between 1 and 999 days.

   Note: A value of zero disables the Database Proxy Service.

3. Click Save.

Start the Database Proxy Service:

1. In Cisco Unity Connection Serviceability, click Tools > Service Management.

2. In the Optional Services section, find the Connection Database Proxy row, and click Activate.

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Related Information

• Interface Reference Guide for Cisco Unity Connection Administration Release 7.x
• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems