Technical Assistance Update
newScale customers should continue to use the same process for support on installed newScale products. Any changes will be communicated with ample lead time.
For newScale Customers
Note: You should have received the Cisco Services welcome letter. The welcome letter includes information about your transition to the Cisco Software Application Support plus Upgrades (SASU) Service and associated service maintenance contract number. The service maintenance contract number will be required for TAC support.
Once you receive your Cisco welcome letter with your new service maintenance contract number, please create your Cisco.com user ID in order to utilize the award winning Cisco Technical Assistance Center. Your ability to create new support cases with your newScale Customer Care ID was disabled on October 23, 2011. Former newScale customers with an active YES! contract will still submit Yes! questions through the newScale portal.
For newScale customers with a new Cisco service contract
How to Open a Service Request
Opening a service request begins with a simple, one-time online registration process.
To initiate or check on status of a service request: