Note: You should have received the Cisco Services welcome letter. The welcome letter includes information about your transition to the Cisco Software Application Support plus Upgrades (SASU) Service and associated service maintenance contract number. The service maintenance contract number will be required for TAC support.
Once you receive your Cisco welcome letter with your new service maintenance contract number, please create your Cisco.com user ID in order to utilize the award winning Cisco Technical Assistance Center. Your ability to create new support cases with your newScale Customer Care ID was disabled on October 23, 2011. Former newScale customers with an active YES! contract will still submit Yes! questions through the newScale portal.
How to Open a Service Request
Opening a service request begins with a simple, one-time online registration process.
- First, register for a Cisco.com user ID and create a Cisco.com profile if you do not already have a Cisco account.
- For detailed instructions on creating a Cisco.com user ID and adding your service agreement number to your profile, view our online Registration Help Q&A
- If you have any problems with the web registration process, send an email to Cisco at web-help@cisco.com.
- To open a case, you will be required to provide your service maintenance contract number and Cisco.com user ID. Your contract number must be associated with the Cisco.com user ID.
- Once you have completed the registration, you will receive an email which will direct you to the Cisco.com Registration confirmation page. This step is to verify, confirm, and activate your Cisco.com registration.
- You will need to select the “Get increased access to entitled areas of Cisco.com” radio button to view and manage your Service Contract on-line, then click “Go Now.”
- You will be directed to the Cisco.com Profile Manager
- From there, select the ADDITIONAL ACCESS tab and the “Obtain Access to additional Service Contract(s)” link.
- Enter your Service Maintenance Contract number(s) and click on the “Submit” button.
To initiate or check on status of a service request:
