Technical Assistance UpdateA single, seamless interface enables former Scientific Atlanta customers to open and manage service requests online and by phone for both Scientific Atlanta and Cisco products. |
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How to Open a TAC Request | How to Open a Repair RMA
To initiate or check on status of a service request:
By Phone
For Customers and Partners Who Currently Purchase Service Provider Video Technology Products Directly from CiscoBy email:
By phone:
For Customers and Partners Who Currently Purchase Service Provider Video Technology Products from Channel PartnersPlease contact your Channel Partner with your service provider video technology product information and product-specific serial number to determine the coverage status for your product. Please work with your Channel Partner or Reseller to determine your product warranty or service contract status. If you do not currently have a Channel Partner, then visit the Partner Locator find a certified Partner in your area.
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SPVTG Repair Literature
- RMA Reference Guide (PDF - 594 KB)

- RMA Form: DOC (PDF - 110 KB)
| PDF (PDF - 133 KB) 
- RMA Q&A (PDF - 288 KB)

- Online Repair Invoice Guide (PDF - 394 KB)

SPVTG Repair Reports
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Return Material Authorization (RMA) Request Form (PDF - 150 KB) New!
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Return Material Authorization (RMA) Request Form (DOC - 110 KB) New!
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Return Material Authorization (RMA) Request Form (PDF - 150 KB) New!
