How to Open a TAC Request | How to Open a Repair RMA

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Welcome to Cisco Services. We value your business and are excited to enable you to request support for products and repair RMAs, using Cisco tools and processes. You have access to Cisco technology experts, award-winning web-based support tools, software support and updates, and an extensive knowledge base.

Opening a service request begins with a simple, one-time online registration process.

• First, register for a Cisco.com user ID and create a Cisco.com profile if you do not already have a Cisco account.
• For detailed instructions on creating a Cisco.com user ID and adding your service agreement number to your profile, view our online Registration Help Q&A
• If you have any problems with the web registration process, send an email to Cisco at web-help@cisco.com.
• To open a case, you will be required to provide your service maintenance contract number and Cisco.com user ID. Your contract number must be associated with the Cisco.com user ID.
• Once you have completed the registration, you will receive an email which will direct you to the Cisco.com Registration confirmation page. This step is to verify, confirm, and activate your Cisco.com registration.
• You will need to select the "Get increased access to entitled areas of Cisco.com" radio button to view and manage your Service Contract on-line, then click "Go Now."
• You will be directed to the Cisco.com Profile Manager
• From there, select the ADDITIONAL ACCESS tab and the "Obtain Access to additional Service Contract(s)" link.
• Enter your Service Maintenance Contract number(s) and click on the "Submit" button.

To initiate or check on status of a service request:

• Online Support - Cisco.com log-in required
• Online Support - Japan - Cisco.com log-in required
  

By Phone

• U.S.: 1-800-553-2447 Toll Free
• International support numbers