Cisco ICS 7700 Series Integrated Communication Systems

Document ID: 25460

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Background Information
      What can be Backed Up and Restored
      Types of Backup
Backup and Restore Procedure Instructions
      Testing the Backup Before the Restore
Restore the SPE System Manager
Verify the Backup and Restore Succeeded
Related Information

Introduction

This document shows how to backup and restore the System Manager on a System Processing Engine (SPE) 310, and how to use the previously backed up System Manager image to restore a Cisco Integrated Communications System (ICS) 7750 chassis. This document will use the following acronyms:

• Multiservice Route Processor (MRP)

• Analog Station Interface (ASI)

• System Switch Processor (SSP)

For more information regarding ICS, refer to the ICS 7750 Utilization Guide.

Prerequisites

Requirements

This document assumes that you have some experience with the ICS 7750 product version 2.0 and later. This document does not cover any backup or restore procedures for the applications installed on the SPE such as Call Manager, or Customer Response Application (CRA) software. For more information regarding CallManager, refer to Backing Up and Restoring Cisco CallManager Release 3.1.

If you are looking for a document on how to backup Cisco Unity on an ICS 7750 system, refer to Veritas Backup and Restore for Cisco Unity (3.1.5, 4.0) on the ICS7750.

Components Used

The information in this document is based on the software and hardware versions:

• ICS 7750 product version 2.0 and later

• SPE 310

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Background Information

What can be Backed Up and Restored

The backup and restore procedures allow you to backup the following:

• SPE 310 registry settings

• ICS database records

• Cisco IOS® configuration files for the MRP 200, as well as the ASI cards

Note: The only supported method to back up and restore MRP 300 cards is to do so manually.

Types of Backup

There are two ways to backup your system; an immediate backup and a scheduled one. You can either backup the ICS 7750 settings and database to network share in a remote computer, or to a local backup on the same SPE. The first option is the recommended method to restore a hard disk failure.

Backing up a hard disk failure is accomplished by using the System Manager Graphical User Interface (GUI). This allows you to do either an immediate backup or a schedule one.

The restore is accomplished by first using the Windows 2000 GUI, followed by issuing Command Line Interface (CLI) commands.

Before starting a backup make sure you are aware of the following information:

• At least 75MB of storage space is available on the target device.

• With the current version you cannot back up system COM port settings or the hostnames of the system cards.

• You record the Simple Network Management Protocol (SNMP) community string, default gateway IP address, the IP addresses of system cards, and the Windows 2000 admin password in a secure location. To restore system data, you must ensure that the system is configured with the same settings that were in use at the time that you performed the backup.

• The IP addresses of the system cards are recorded as part of the backup process. When restoring, ensure that the IP addresses configured in the backup, do not conflict with the IP addresses of the target network device.

Backup and Restore Procedure Instructions

Before starting the backup, you need to provide the target destination drive. For this document, it is assumed that your PC is connected to the ICS 7750 chassis through the SSP card.

1. From your local PC, create a folder under the C: drive and give it a name such as "ICS7750backup."

2. Right-click on the folder created in Step 1 and select Properties > Sharing, and click Share This Folder.

3. From your local PC, launch your browser and access the ICS 7750 System Manager, shown below, at http://<IP address or name if using a Domain Name System (DNS) or host file> /ICS (such as http://10.48.80.204/ics). Log on to the administration page; the default username and password are both set to "admin."

   

4. From the ICS System Manager menu, click System Maintenance. The System Manager backup page appears. Click Backup Now and fill in the following information:

   • Backup Name—You can use whatever name you want in this field (such as "SM-Backup1").

   • Description—This field is required, you could enter "SM-ICS7750Backup1", for instance.

   • Backup Destination—Enter the IP address or the hostname, if you are using a DNS or host file in this field, of your local PC.

   • Shared Pathname—Enter the name of the shared folder created in Step 1, for example "ICS7750backup."

   • Destination Login—Enter the username of your local PC, such as "administrator."

   • Password—Enter your PC's admin password in this field.

   • Domain Name—Leave this field blank, it is not required.

   

5. Click Submit and you will see the following status bar.

   

6. Once the backup is finished, a message indicating "Successfully finished backup" will appear, as shown in the following example.

   

7. Click Continue. You will see the Backup and History. Under the shared file "ICS7750backup" created in Step 1, you should see a file name with extension "bkf" created.

   

   Note: You can follow the same process with the scheduled backup instead of the immediate backup by selecting Scheduled Backup in Step 4, and fill in the fields with the same information. Afterward, you could select it to backup the System Manager on a consistent time frame, such as a weekly basis.

Testing the Backup Before the Restore

An easy way to test the backup you created earlier is to add a user and give this user all the administrator rights. When you restore, you should not see this user, since the backup does not include this specific user "zoubir." In order to achieve that you can follow the steps below.

1. From the ICS System Manager page (refer to Step 3 above) click Security > Add a User. Fill in the user ID and password, as shown in the following example, give the user the administrator rights, and click Add Now.

   

2. Under the Security tab, you will see the admin user as well as the new user, as shown in the following example.

   

Restore the SPE System Manager

As mentioned above, the Restore Wizard will restore the following files and database records:

• Registry settings

• ICS System Manager database records

• IOS configuration files

Two steps are needed to complete the restore. The first one uses the Windows 2000 backup utility in order to restore the "*.bkf" file to the SPE. The second step is to run the "icsrestore.bat".

1. Log directly onto the SPE running System Manager.

2. Click Start > Run and type the path to the shared folder created in Step 1, in this case "\\10.48.80.250\ICS7750backup."

3. Enter the username and the password if prompted and right-click on the backup folder, then select Map Network Drive.

4. Select the following from the SPE desktop: Start > Programs > Accessories > System Tools > Backup. You will see the Welcome to the Windows 2000 Backup and Recovery Tools page, as shown in the following example. Click Restore Wizard.

   

5. The Restore Wizard window will appear. Click Next.

   

6. The What to Restore dialog box will appear. Click Import File.

   

7. The Backup File Name dialog box will appear. Click Browse.

   

8. Select the path to the backup folder you mapped in Step 3, as shown in the following example.

   

9. Select the specific ".bkf" file you want to restore. (In this example you have only one file, as this is your first backup.) Click OK.

   

10. The What to Restore window appears. Select the database records to be restored from the tree on the left side by clicking the plus (+) as needed to fully expand the tree. Click on the latest media that was created during the backup process, as shown in the following example.

    

11. Click the plus (+) sign to the left of the check box. The Backup file name dialog box appears. Click OK, and the What to Restore dialog box displays again. Click Next.

    

12. The Completing the Restore Wizard dialog box displays. Click Advanced.

    

13. The Where to Restore windows displays again. Select Original location from the drop-down box under Restore files, as shown in the following example, and click Next.

    

14. The How to Restore page appears again. Select Always replace the file on disk, and click Next.

    

15. The Advanced Restore Options window appears. Select Restore security and Restore junction points, not the folders and data they reference, and click Next.

    

16. The Completing the Restore Wizard window appears again. Click Finish.

    

17. The Enter Backup File Name window appears. Click OK.

    

18. The restore process will start, and after a few seconds the Restore Progress dialog box appears. When the restore is complete, the Restore Complete message will be displayed, as shown in the following example.

    

19. You can click Report to see the report. It will display the following page.

    

20. Close all the open windows. Open a DOS prompt in the SPE and go to the C:\ Program Files >Cisco Systems\ICS\BackupRestore directory.

    

21. Type the icsrestore command, as shown in the following example. A warning message will be displayed. Press y to continue.

    

22. The restore can take up to 10 minutes. When it is complete, you should see the "Restore Successful" message, as shown in the following example.

    

Verify the Backup and Restore Succeeded

To verify that the restore succeeded, click the Security tab and look for the user "zoubir." This user should not be listed, as shown in the following example.

Related Information

• Voice Technology Support
• Voice and IP Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation