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Cisco Unified Videoconferencing 3500 Series Products

Release Notes for Cisco IPVC 3511 MCU, Cisco IPVC 3511 MCU E, and Cisco IPVC 3540 MCU Module Release 3.2.224

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Table Of Contents

Release Notes for Cisco IP/VC 3511 MCU, Cisco IP/VC 3511 MCU E and Cisco IP/VC 3540 MCU, Release 3.2.224

Contents

Documentation Roadmap

New and Changed Features

Important Notes

Documentation Update

Restricting Who Can Use the Cisco IP/VC MCU Web Page to Create Conferences

Specifying How Participants Joining a Conference are Displayed

Configuring Participant Name Display Duration

Configuring Support for ICMP Error Disconnect

Adapting the Output Display for the Monitor Type

Service and Support

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco IP/VC 3511 MCU, Cisco IP/VC 3511 MCU E and Cisco IP/VC 3540 MCU, Release 3.2.224


September 1, 2004

These release notes describe hardware and software changes for Cisco IP/VC 3511 Multipoint Control Unit, Cisco IP/VC 3511 Multipoint Control Unit with Enhanced Media Processor (EMP) and Cisco IP/VC 3540 Multipoint Control Unit (MCU) shipped with software release 3.2.224. These release notes describes using the new hardware module with older Cisco IP/VC MCU software and the new features. Use these release notes in conjunction with Cisco IP/VC 3511 MCU and Cisco IP/VC 3540 MCU Module Administrator Guide for release 3.2 software.

For regulatory and compliance information on these Cisco IP/VC MCUs, see Regulatory Compliance and Safety Information for Cisco IP/VC 3500 Products.

Contents

These release notes discuss the following topics:

Documentation Roadmap

New and Changed Features

Important Notes

Documentation Update

Service and Support

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Documentation Roadmap

Table 1 contains an overview of the related documentation for the Cisco IP/VC 3511 MCU, Cisco IP/VC 3511 MCU E, and Cisco IP/VC 3540 MCU module with software release 3.2.224. Use this information to access the latest version of the documentation and to order copies of this documentation as described in the "Obtaining Documentation" section.

Table 1 Documentation Roadmap 

Document
Part Number
URL

Cisco IP/VC 3511 MCU and Cisco IP/VC 3540 MCU Module Administrator Guide

DOC-7815962=

www.cisco.com/univercd/cc/td/doc/product/
ipvc/ipvc3514/rel_3

Cisco IP/VC 3540 Enhanced Media Processor Installation Guide

DOC-7815963=

www.cisco.com/univercd/cc/td/doc/product/
ipvc/emp/rel_1

Regulatory Compliance and Safety Information for the Cisco IP/VC 3500 Products

78-14912-02

www.cisco.com/univercd/cc/td/doc/product/
ipvc/ipvc3500/reg_safe/rel_1


New and Changed Features

This section lists features that are new or changed in software release 3.2.224 for the Cisco IP/VC 3511 MCU, Cisco IP/VC 3511 MCU E, and Cisco IP/VC 3540 MCU module.

New Cisco IP/VC MCU hardware module

Allows you to restrict those who can use the Cisco IP/VC MCU web page to create conferences to those with administrator or operator privilege

Allows you to specify how the MCU displays the images as participants join a conference

Allows you to tailor the output video format for a terminal or a television monitor in the MCU service

Allows you to specify when participant information is displayed in output frames

Disconnect participant for ICMP errors support

"Enable Collaboration" check box in Data Settings dialog box removed

Important Notes

This section contains important notes about the Cisco IP/VC MCU software release 3.2.224.

New Hardware

Cisco IP/VC MCUs that ship from the factory with software release 3.2.224 use a new MCU hardware module. The version number of the new hardware module is B06. The new hardware module provides the same MCU functionality as the hardware module that it replaces.

Incompatible with Legacy Software

Cisco IP/VC MCU hardware module version B06 supports Cisco IP/VC MCU software release 3.2.138 and later only. This version of the hardware is shipped with software release 3.2.224 preinstalled. Software release 3.2.224 is designed to detect attempts to install software release 2.x or earlier and to stop the installation. Installing software release 2.x on this hardware can render the Cisco IP/VC MCU inoperable.

EMP Requirement

To use some of the new features in Cisco IP/VC MCU software release 3.2.224 you must use a Cisco IP/VC Enhanced Media Processor (EMP) with release 2.0.11 software installed. If required, you can purchase upgrade software for your Cisco IP/VC EMP online through Cisco Connection Online (CCO).

Documentation Update

This section contains updates to the Cisco IP/VC MCU documentation. These updates describe changes in the configuration processes for Cisco IP/VC MCU software release 3.2.224.

Restricting Who Can Use the Cisco IP/VC MCU Web Page to Create Conferences

You can configure the Cisco IP/VC MCU to restrict who can use the IP/VC MCU web page to create conferences to those with administrator and operator privilege. To restrict those who can use the IP/VC MCU web page to create conferences, perform the following steps:


Step 1 Launch the IP/VC Administrator of the IP/VC MCU that you want to configure.

Step 2 Choose MCU > Settings > Conference Mgmt.

The Conference Mgmt page appears.

Step 3 Check When using the Web, only operators or administrators can create a conference.

Step 4 Choose Upload.


The option to create conferences does not appear in the IP/VC MCU web page when users without operator or administrator privilege log on to the page.

Specifying How Participants Joining a Conference are Displayed

You can specify the layouts the Cisco IP/VC MCU uses to display participants as they join a conference. When the number of participants joining the conference reaches the maximum number of frames the service allows, the Cisco IP/VC MCU uses the default layout specified in the service. For example, for a service that displays six participants the Cisco IP/VC MCU will use the layout selected in the "Maximum layout" parameter when the sixth participant joins the conference.

The Dynamic layout setting is universal and requires a Cisco IP/VC EMP with release 2.0.11 software.

To specify the layouts in which you want the Cisco IP/VC MCU to display participants as they join a conference, perform the following steps:


Step 1 Launch the IP/VC Administrator of the Cisco IP/VC MCU that you want to configure.

Step 2 Choose MCU > Settings > Display layout.

The Dynamic layouts page appears.

Step 3 For each quantity of participant listing, select the layout that you want the Cisco IP/VC MCU to use when that number of participants joins the conference and the service is configured to display more participants.

Step 4 Choose Upload.


Configuring Participant Name Display Duration

You can configure how the Cisco IP/VC MCU displays the identifier in the frame of a participant. To configure how the Cisco IP/VC MCU displays an identifier of a participant in the frame, perform the following steps:


Step 1 Launch the IP/VC Administrator of the Cisco IP/VC MCU that you want to configure.

Step 2 Choose MCU > Settings > Advanced.

The Advanced page appears.

Step 3 In the "Participant name display duration" field, enter the length of time in seconds that you want to Cisco IP/VC MCU to display the identifier in the frame.

This is a universal setting that applies to all services that are configured to display this identifier temporarily.

Step 4 Choose Upload to save this setting.

Step 5 Choose the Services tab and launch the profile of the service for which you want to enable this parameter.

The Edit Service dialog box appears.

Step 6 Check the Edit Views icon to launch the Edit Views dialog box appears.

Step 7 In the "Display participant name" field, choose one of the following option for displaying the identifier in the frame:

Always—Constantly displays this identifier in the frame.

Never—Does not display this identifier in the frame.

On Change—Displays the identifier of the participant for the interval set in the "Participant name display duration" field when the video switches.

Step 8 Choose OK.

The Edit Service dialog box appears.

Step 9 Choose OK.

Step 10 Choose Upload to save changes to memory.


Configuring Support for ICMP Error Disconnect

To configure the Cisco IP/VC MCU to disconnect a participant for ICMP errors, perform the following steps:


Step 1 Launch the IP/VC Administrator of the Cisco IP/VC MCU that you want to configure.

Step 2 Choose MCU on the sidebar and the Settings tab.

Step 3 Choose Advanced.

Step 4 Check Disconnect participants on communications (ICMP) failure.

Step 5 In the "Disconnect on" field, select the channel you want the Cisco IP/VC MCU to monitor for ICMP errors:

Audio failure— Has the Cisco IP/VC MCU monitor the audio-only channel.

Voice or video failure—Has the Cisco IP/VC MCU monitor the video channel.

Step 6 Choose Upload on the toolbar to save these changes to configuration memory.


Adapting the Output Display for the Monitor Type

Some monitors crop the image the Cisco IP/VC MCU distributes to conference participants. You can configure the Cisco IP/VC MCU to adapt the size of the output image to suit monitor types.

To configure the Cisco IP/VC MCU to adapt the output image size, perform the following steps:


Step 1 Launch the IP/VC Administrator of the Cisco IP/VC MCU that you want to configure.

Step 2 Choose MCU > Services.

Step 3 Launch the profile of the service that you want to configure.

The Edit Service dialog box appears.

Step 4 Check the Edit Views icon.

The Edit Views dialog box appears.

Step 5 In the "Adapt screen for" field, select one of the following:

Terminal display—Adapts the image size to fit computer terminal displays.

TV monitor—Adapts the image size to fit tv monitors.

This is the default value.

Step 6 Choose OK.

The Edit Service dialog box appears.

Step 7 Choose OK.

Step 8 Choose Upload to save changes to memory.


Service and Support

For service and support, contact Cisco Technical Assistance Center (TAC) at:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html