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Cisco 10000 Series Routers

Online Offline Diagnostics - Field Diagnostic Image 1.1 Release Notes for Cisco 10000 Series Routers

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Table Of Contents

Online Offline Diagnostics— Field Diagnostic Image 1.1 Release Notes for Cisco 10000 Series Routers

OOD Field Diagnostic Image Overview

Hardware and Software Requirements

Memory Requirements

Testing Times

External Loopback Test on Channelized T3 Line Card Notes

Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Online Offline Diagnostics— Field Diagnostic Image 1.1 Release Notes for Cisco 10000 Series Routers


The purpose of this document is to provide information regarding the requirements for the Online Offline Diagnostics (OOD) Field Diagnostic image (c10k-fdiagslc-mz.1.1.bin).

This document contains the following sections:

OOD Field Diagnostic Image Overview

Hardware and Software Requirements

Memory Requirements

Testing Times

External Loopback Test on Channelized T3 Line Card Notes

Caveats

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

OOD Field Diagnostic Image Overview

An OOD Field Diagnostic image is used to test and verify hardware problems. An OOD Field Diagnostic image is downloaded from Cisco.com onto the hardware that needs to be tested. It is important to note that a single version of a Field Diagnostic image can work on multiple Cisco IOS release trains.

For instructions on using an OOD Field Diagnostic image on a Cisco 10000 series router, see the Online Offline Diagnostics—Field Diagnostics on Cisco 10000 Series Routers User's Guide.

This Field Diagnostic image can also be used to test some Cisco 10000 series line cards operating in a Cisco uBR10000 series router. For instructions on using an OOD Field Diagnostic image on a Cisco uBR10000 Series Router, see the Online Offline Diagnostics—Field Diagnostics on Cisco uBR10000 Series Routers User's Guide.

Hardware and Software Requirements

The following tables provide information regarding which hardware can be tested using OOD Field Diagnostic image 1.1 and the Cisco IOS release where support for this hardware was added. Table 1 provides the list of line cards that can be tested using this Field Diagnostic image when the line cards are being used in a Cisco 10000 series router. Table 2 provides the list of line cards that can be tested using this Field Diagnostic image when the line cards are being used in a Cisco uBR10000 series router.

Table 1 Cisco 10000 Series Line Card Hardware Support and Minimum Cisco IOS Release

Hardware
Minimum Cisco IOS Release Support

1-port Channelized OC-12/STM-4

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

1-port Gigabit Ethernet

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

1-port Gigabit Ethernet Half-Height

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

1-port OC-12 ATM

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

1-port OC-12/STM-4 POS/SDH

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

1-port OC-48/STM-16 POS/SDH

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

4-port Channelized STM-1/OC-3

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

4-port OC-3/STM-1c ATM

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

6-port Channelized T3

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

6-port OC-3c/STM-1 POS/SDH

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

8-port DS3/E3 ATM

Cisco IOS Release 12.2(16)BX

8-port Fast Ethernet Half-Height

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

8-port Unchannelized E3/T3

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S

24-port Channelized T1/E1

Cisco IOS Release 12.2(16)BX
Cisco IOS Release 12.0(27)S


Table 2 Cisco uBR10000 Line Card Hardware Support and Minimum Cisco IOS Release

Hardware
Minimum Cisco IOS Release Support

1-port Gigabit Ethernet

Cisco IOS Release 12.2(13)BC

1-port Gigabit Ethernet Half-Height

Cisco IOS Release 12.2(13)BC

1-port OC-12/STM-4 POS/SDH

Cisco IOS Release 12.2(13)BC

1-port OC-48/STM-16 POS/SDH

Cisco IOS Release 12.2(13)BC


Memory Requirements

The following memory requirements must be met in order to properly install the required Cisco IOS and OOD Field Diagnostic image that are required to run OOD Field Diagnostic tests:

9 MB available on the TFTP server for the OOD Field Diagnostic image

Testing Times

The following table provides the estimated amount of time required to run each type of test on a specific line card. Please note that these times are estimates only and are meant to provide information to individuals trying to decide which diagnostic test suite should be run. The actual testing times can vary significantly in real-world environments.

Table 3        Line Card Testing Times

Line Card
Basic Test Suite (minutes:seconds)
Default Test Suite (minutes:seconds)
Time Required to Run the All Test Suite

ATM

1-port OC-12 ATM

1:59

2:12

2:21

4-port OC-3/STM-1c ATM

5:34

6:25

6:53

8-port DS3/E3 ATM

9:56

13:53

16:58

Channelized

1-port Channelized OC-12/STM-4

8:48

9:25

16:39

4-port Channelized STM-1/OC-3

2:43

3:11

11:13

6-port Channelized T3

5:40

8:00

9:38

24-port Channelized T1/E1

1:45

4:52

11:36

Electrical Interface

8-port Unchannelized E3/T3

1:51

2:54

3:35

Ethernet

1-port Gigabit Ethernet

9:20

10:01

10:02

1-port Gigabit Ethernet Half-Height

0:50

0:55

0:56

8-port Fast Ethernet Half-Height

1:12

1:18

1:27

POS

1-port OC-12/STM-4 POS/SDH

7:14

10:29

10:56

1-port OC-48/STM-16 POS/SDH

1:39

1:45

1:46

6-port OC-3c/STM-1 POS/SDH

1:11

1:26

1:40


External Loopback Test on Channelized T3 Line Card Notes

For the Channelized T3 line card, external loopback tests cannot be run using the port keyword option in the diagnostic start command. Instead, external loopback tests can be run on CT3 line cards by specifying the test IDs that are mapped to specific interfaces on the router. The process for running an external loopback test on a CT3 line card is given below:


Step 1 Cable the CT3 line card for external loopback testing.

Step 2 Enter the show diagnostic content command and locate the tests that contain the L attribute. In the following example, test IDs 119-142 are all external loopback tests. If you want to run a specific external loopback test, note the ports that are supported by tests (for example, if you want to run external loopback tests on port 1, select test IDs 123-126).

Router# show diagnostic content slot 6

Slot 6: 6cht3-1, 6 ports

  Diagnostics test suite attributes:
      B/* - Basic ondemand test / NA
    P/V/* - Per port test / Per device test / NA
    D/N/* - Disruptive test / Non-disruptive test / NA
      S/* - Only applicable to standby unit / NA
      U/* - Default non-intervention test / NA
      L/* - External loopback test / NA

  ID   Test Name                                    Attributes
  ==== ============================================ ============
    1) MPC860 Register Test ----------------------> B***U*      
  (Some output removed for readability purposes)
  119) Ext Lpbk Channelized DS0 Mode (port 0) ----> *****L      
  120) Ext Lpbk Channelized DS1 Mode (port 0) ----> *****L      
  121) Ext Lpbk Multi DS1 Mode (port 0) ----------> *****L      
  122) Ext Lpbk T3 Clear Channel Mode (port 0) ---> *****L      
  123) Ext Lpbk Channelized DS0 Mode (port 1) ----> *****L      
  124) Ext Lpbk Channelized DS1 Mode (port 1) ----> *****L      
  125) Ext Lpbk Multi DS1 Mode (port 1) ----------> *****L      
  126) Ext Lpbk T3 Clear Channel Mode (port 1) ---> *****L      
  127) Ext Lpbk Channelized DS0 Mode (port 2) ----> *****L      
  128) Ext Lpbk Channelized DS1 Mode (port 2) ----> *****L      
  129) Ext Lpbk Multi DS1 Mode (port 2) ----------> *****L      
  130) Ext Lpbk T3 Clear Channel Mode (port 2) ---> *****L      
  131) Ext Lpbk Channelized DS0 Mode (port 3) ----> *****L      
  132) Ext Lpbk Channelized DS1 Mode (port 3) ----> *****L      
  133) Ext Lpbk Multi DS1 Mode (port 3) ----------> *****L      
  134) Ext Lpbk T3 Clear Channel Mode (port 3) ---> *****L      
  135) Ext Lpbk Channelized DS0 Mode (port 4) ----> *****L      
  136) Ext Lpbk Channelized DS1 Mode (port 4) ----> *****L      
  137) Ext Lpbk Multi DS1 Mode (port 4) ----------> *****L      
  138) Ext Lpbk T3 Clear Channel Mode (port 4) ---> *****L      
  139) Ext Lpbk Channelized DS0 Mode (port 5) ----> *****L      
  140) Ext Lpbk Channelized DS1 Mode (port 5) ----> *****L      
  141) Ext Lpbk Multi DS1 Mode (port 5) ----------> *****L      
  142) Ext Lpbk T3 Clear Channel Mode (port 5) ---> *****L 

Step 3 Enter the diagnostic start slot slot-number test range command (or subslot in place of slot when appropriate) where range is the test IDs that support the external loopback test. For instance, range would be 123-126 if you were running external loopback tests on port 1.


Caveats

The following section documents caveats that could occur with the Field Diagnostic image 1.1:

CSCeb30426

The 8-port Fast Ethernet Half-Height line card cannot load the Field Diagnostic image when the card has been shutdown using the hw-module subslot slot-number/subslot-number command. This problem only occurs when running Cisco IOS Release 12.2(16)BX.

Workaround: Use no hw-module subslot slot-number/subslot-number to activate the line card. After activating the line card, load the Field Diagnostic image onto the line card. This problem can also be avoided by upgrading to Cisco IOS Release 12.2(16)BX1 or a later Cisco IOS release.

CSCed34475

When the Field Diagnostic image is loaded onto a line card from disk0 or disk1, the router will crash. This problem only occurs on Cisco IOS Releases 12.2(16)BX and 12.2(16)BX1.

Workaround: Load the Field Diagnostic image onto the line card directly from the TFTP server.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies —  security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies —  psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html