Cisco ONS 15454 Troubleshooting and Maintenance Guide, Release 3.1
About this Manual

Table Of Contents

About This Manual

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation

World Wide Web

Optical Networking Product Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center


About This Manual


This section explains who should read the Cisco ONS 15454 Troubleshooting and Maintenance Guide, how the document is organized, related documentation, document conventions, how to order print and CD-ROM documentation, and how to obtain technical assistance.

Audience

This guide is for Cisco ONS 15454 users who are responsible for troubleshooting and maintenance. General troubleshooting categories and a comprehensive list of ONS 15454 alarms are provided. These sections include procedures for correcting every troubleshooting issue. All maintenance procedures are included, as well as detailed card reference information.

Users responsible for installing and configuring ONS 15454 nodes should have the companion Cisco ONS 15454 Installation and Operations Guide. Users who require TL1 information should consult the Cisco ONS 15454 TL1 Command Guide.

Organization

Chapter and Title
Description

Chapter 1, "Alarm Troubleshooting"

Alphabetically lists the alarms generated by the ONS 15454 and provides troubleshooting procedures for each alarm

Chapter 2, "General Troubleshooting"

Explains several common troubleshooting topics and provides their solution procedures

Chapter 3, "Maintenance"

Explains how to perform several routine hardware and software maintenance procedures

Chapter 4, "Card Reference"

Provides a functional description, illustration, block diagram, and the specifications for every ONS 15454 card


Related Documentation

Cisco ONS 15454 Installation and Operations Guide, Release 3.1

Cisco ONS 15454 TL1 Command Guide, Release 3.1

Cisco ONS 15454 Product Overview, Release 3.1

Release Notes for the Cisco ONS 15454, Release 3.1

Cisco Warranty Services for ONG Products

Cisco ONS 15454 Quick Configuration Guide

Cisco ONS 15454 Quick Installation Guide

Cisco ONS 15454 Quick Reference for TL1 Commands, Release 3.1

Related products:

Cisco ONS 15216 EDFA1 Operations Guide

Installing the Cisco ONS 15216 DWDM Filters

Installing Cisco ONS 15216 OADMS

Installing Cisco ONS 15216 Optical Performance Manager Operations Guide

Conventions

The following conventions are used throughout this publication:


Note Means reader take note. Notes contain helpful suggestions or useful background information.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warning Means reader be careful. In this situation, you might do something that could result in harm to yourself or others.



Tip Means the information might help you solve a problem.


Convention
Definition

Telcordia

Replaces all instances of Bellcore, the former name of Telcordia Technologies, Inc.

Cisco Transport Controller (CTC)

Replaces all instances of Cerent Management System (CMS)

Bold

Denotes icons, buttons, or tabs that the user must select

>

Used to separate consecutive actions; for example, "click the Maintenance>Protection>Ring tabs"

Procedure:

Precedes all procedures; a horizontal line indicates the end of each procedure


Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Optical Networking Product Documentation CD-ROM

Optical networking-related documentation, including Release 3.1 of the Cisco ONS 15454 Troubleshooting and Reference Guide, Cisco ONS 15454 Installation and Operations Guide, and Cisco ONS 15454 TL1 Command Reference Guide is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM, a member of the Cisco Connection Family, is updated as required. Therefore, it might be more current than printed documentation. To order additional copies of the Optical Networking Product Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www.europe.cisco.com.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation, including the Optical Networking Product CD-ROM, from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.