Unified Communications Podcasts - Contact Center Solutions [Voice and Unified Communications]

Maximize Outbound Operations

Learn how Cisco Outbound Option helps you get more from your outbound operations. Lawrence Ng, product manager, discusses the technological features and business benefits of this innovative solution.
> Listen Now (7:01 mins) (MP3 - 3.4 MB)

Cisco Unified Customer Voice Portal

This brief discussion provides a technical overview on Cisco Unified Customer Voice Portal and how it can improve the customer experience.
> Listen Now (8:21 mins) (MP3 - 4 MB)

Address Outbound Campaign Management Challenges

Learn how outbound contact centers are addressing industry challenges by focusing on intelligent campaign management. Join Alan Vondrell from Austin Logistics, and Lawrence Ng, product manager at Cisco, for a discussion about Austin Logistics OnQ Campaign Management Solution and the Cisco SolutionsPlus Program.
> Listen Now (9:45 mins) (MP3 - 4.6 MB)

Interactive Voice Response: Cisco's Perspective

Hear a brief discussion on the evolution of interactive voice response and the Cisco solutions to address common IVR problems.
> Listen Now (13:47 mins) (MP3 - 6.6 MB)

Cisco Unified Call Studio

This brief discussion provides a technical overview on Cisco Unified Call Studio and how it can empower enterprise contact centers to deliver more relevant and personalized voice applications using touch tones or speech recognition.
> Listen Now (12:33 mins) (MP3 - 5.9 MB)

Contact Center User Group

A general overview of Cisco's Contact Center User Group. Learn how to become a member as well find out the value and benefits of the membership.
> Listen Now (10:59 mins) (MP3 - 5.3 MB)

Contact Center Reporting Solutions

With Cisco's acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.
> Listen Now (11:27 mins) (MP3 - 5.5 MB)

Contact Center Express

Cisco Unified Contact Center Express provides a "contact center in a box" for mid-market, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents.
> Listen Now (16:01 mins) (MP3 - 7.7 MB)

Presence in the Contact Center

How presence technology can improve the operations of a Contact Center.
> Listen Now (9:18 mins) (MP3 - 4.5 MB)

Hierarchical Navigation

Voice and Unified Communications