Software Provider Transforms Customer Support
Challenge:
Deliver more sales presentations, successfully highlighting advanced IT systems features and functions to prospective global customers.
Solutions:
Cisco WebEx meetings facilitate improved communication with customers and prospects globally.
Results:
- Grew sales leads significantly
- Helped enable faster development of training sessions
- Minimized need for onsite customer technical support
Online meetings are considerably more cost-effective than face-to-face, so we've experienced tremendous growth while controlling costs.- Thorsten Heid, managing director, HLP Informations Management GmbH