WebEx Case Study: Cabela's
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Online Training used to Improve Customer Experience
Challenge:
As Cabela’s expanded and opened new retail stores, it needed a cost-effective way to train employees across North American locations.
Solutions:
Cisco WebEx Training Center and Cisco communication technology provided Cabela's with the ability to deliver timely, dynamic online training.
Results:
- Reduced travel needs, saving time and money for new application deployments
- Improved overall customer experience through online training program for all store employees
- Enabled company to maintain high level of employee interactivity and collaboration using online conferencing tools
Cisco is a major component of how we run our business on a day-to-day basis. WebEx plugs right into that.- Casey Adams, corporate retail training manager, Cabela's