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Call Load Testing

Very Large Campus with Clustering over the WAN (SJC-RFD) Load Testing

Multisite Centralized, Clustering over the WAN with Unified SRST (SFO-ORD) Load Testing

Large SIP Site (DFW) Load Testing

Cisco CallManager 4.2(3) Interoperability Site (NYC) Load Testing

Small Campus SIP Unified Communications Manager Express Site (ATL) Load Testing

Small Campus H.323 Unified Communications Manager Express Site (YYZ) Load Testing

Medium Business with Remote Locations (AZO) Load Testing


Call Load Testing


This topic provides an overview of the call loads that were tested with various site models during Cisco Unified Communications Release 6.0(1) testing for IP telephony. It includes information for calls made within various site models (intracluster) and for calls made between site models (intercluster). During call load testing, the busy hour call attempt (BHCA) rates described in this topic were sustained for five consecutive days.


Note The information in this topic represents tested call rates, not the maximum call rate capabilities of the system. Also, call load testing was performed with all components configured with default trace/debug levels.

This topic includes the following sections:

Very Large Campus with Clustering over the WAN (SJC-RFD) Load Testing

Multisite Centralized, Clustering over the WAN with Unified SRST (SFO-ORD) Load Testing

Large SIP Site (DFW) Load Testing

Cisco CallManager 4.2(3) Interoperability Site (NYC) Load Testing

Small Campus SIP Unified Communications Manager Express Site (ATL) Load Testing

Small Campus H.323 Unified Communications Manager Express Site (YYZ) Load Testing

Medium Business with Remote Locations (AZO) Load Testing

Very Large Campus with Clustering over the WAN (SJC-RFD) Load Testing

This section describes call load testing for calls originating or terminating in the San Jose (SJC) site or the Rockford (RFD) site in the Very Large Campus with Clustering over the WAN site model. The BHCA grand total tested for the SJC-RFD cluster was 83,623 busy hour call attempts. Table 1 shows the BHCA for various call types and call scenarios between different endpoints. In addition to the call scenarios shown, the Cisco Unified Presence Server in the SJC-RFD cluster maintained 1,000 active logins from Cisco IP Phone Messenger clients and monitored 1,000 user presence states.


Note Some intercluster calls show different values for the two clusters involved in the call. This situation occurs because a conference, hold, or transfer supplementary services was performed at the originating cluster, which resulted in additional call processing at the originating cluster.

Table 1 Very Large Campus with Clustering over the WAN Site Model (SJC-RFD) Load Testing 

Call Type
Call Scenario
SJC-RFD BHCA1
SFO-ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA

Intracluster calls

SJC IP phone to SJC Cisco Unified Contact Center Express

3,000

         
 

SJC IP phone to SJC Cisco Unified MeetingPlace

4,095

         
 

SJC IP phone to SJC Cisco Unity

4,725

         
 

SJC IP phone to SJC IP phone

5,400

         
 

SJC IP phone to SJC IP phone (blind transfer)

1,013

         
 

SJC IP phone to SJC IP phone (consult transfer)

1,013

         
 

SJC IP phone to SJC IP phone (hold)

1,350

         
 

SJC IP phone to SJC IP phone (conference)

900

         
 

SJC encrypted IP phone to SJC encrypted IP phone

1,800

         
 

SJC encrypted IP phone to SJC encrypted IP phone (blind transfer)

338

         
 

SJC encrypted IP phone to SJC encrypted IP phone (consult transfer)

473

         
 

SJC encrypted IP phone to SJC encrypted IP phone (hold)

900

         
 

SJC encrypted IP phone to SJC encrypted IP phone (conference)

900

         
 

SJC video IP phone to SJC video IP phone

2.138

         
 

SJC video IP phone to SJC video IP phone (blind transfer)

473

         
 

SJC video IP phone to SJC video IP phone (consult transfer)

297

         
 

SJC video IP phone to SJC video IP phone (hold)

1,013

         
 

SJC video IP phone to SJC video IP phone (conference)

540

         
 

SJC IP phone to SJC PSTN2 to SJC PSTN to IP phone

35,280

         
 

SJC IP phone to SJC PSTN (blind transfer) to SJC PSTN to IP phone

2,520

         
 

SJC IP phone to SJC PSTN (consult transfer) to SJC PSTN to IP phone

2,520

         
 

SJC IP phone to SJC PSTN (conference) to SJC PSTN to IP phone

3,375

         
 

SJC IP phone to SJC analog (6624)

720

         
 

SJC IP phone to SJC analog (Cisco VG224/ Cisco VG248)

1,260

         
 

SJC IP phone to SJC encrypted PSTN to SJC PSTN to IP phone

756

         
 

SJC IP phone to SJC encrypted PSTN (blind transfer) to SJC PSTN to IP phone

504

         
 

SJC IP phone to SJC encrypted PSTN (consult transfer) to SJC PSTN to IP phone

504

         
 

SJC IP phone to SJC encrypted PSTN (conference) to SJC PSTN to IP phone

378

         
 

Intracluster BHCA Subtotal

78,185

Intercluster calls

SJC IP phone to ICT to SFO ICT to IP phone

158

158

       

SJC IP phone to ICT (hold) to SFO ICT to IP phone

135

68

       
 

SJC IP phone to ICT to ORD ICT to IP phone

158

158

       
 

SJC IP phone to ICT (hold) to ORD ICT to IP phone

180

90

       
 

SJC IP phone to ICT3 to DFW ICT to IP phone

599

 

599

     
 

SJC IP phone to ICT (blind transfer) to DFW ICT to IP phone

338

 

113

     
 

SJC IP phone to ICT (consult transfer) to DFW ICT to IP phone

338

 

113

     
 

SJC IP phone to ICT (hold) to DFW ICT to IP phone

342

 

171

     
 

SJC IP phone to ICT (conference) to DFW ICT to IP phone

342

 

114

     
 

SJC IP phone to ICT to NYC ICT to IP phone

450

   

450

   
 

SJC IP phone to ICT (blind transfer) to NYC ICT to IP phone

108

   

36

   
 

SJC IP phone to ICT (consult transfer) to NYC ICT to IP phone

108

   

36

   
 

SJC IP phone to ICT (hold) to NYC ICT to IP phone

118

   

59

   
 

SJC IP phone to ICT (conference) to NYC ICT to IP phone

108

   

36

   
 

SJC IP phone to ICT to ATL ICT to IP phone

68

     

68

 
 

SJC IP phone to ICT to YYZ ICT to IP phone

36

       

36

 

SJC IP phone to ICT (blind transfer) to YYZ ICT to IP phone

13

       

4

 

SJC IP phone to ICT (consult transfer) to YYZ ICT to IP phone

13

       

4

 

SJC IP phone to ICT (hold) to YYZ ICT to IP phone

10

       

5

 

SJC IP phone to ICT (conference) to YYZ ICT to IP phone

18

       

6

 

SFO IP phone to ICT to SJC ICT to IP phone

293

293

       
 

SFO IP phone to ICT (hold) to SJC ICT to IP phone

68

135

       
 

SFO IP phone to ICT to RFD ICT to IP phone

90

90

       
 

SFO IP phone to ICT (hold) to RFD ICT to IP phone

151

302

       
 

DFW IP phone to ICT to SJC ICT to IP phone

302

 

302

     
 

DFW IP phone to ICT (blind transfer) to RFD ICT to IP phone

50

 

149

     
 

DFW IP phone to ICT (consult transfer) to RFD ICT to IP phone

50

 

149

     
 

DFW IP phone to ICT (hold) to RFD ICT to IP phone

77

 

153

     
 

DFW IP phone to ICT (conference) to RFD ICT to IP phone

48

 

144

     
 

NYC IP phone to ICT to RFD ICT to IP phone

599

   

599

   
 

ATL IP phone to ICT to SJC ICT to IP phone

36

     

36

 
 

YYZ IP phone to ICT to RFD ICT to IP phone

36

       

36

 

Intercluster BHCA Subtotals

5,438

1,294

2,006

1,216

104

92

BHCA Grand Total for SJC-RFD Sites

83,623

1 BHCA = busy hour call attempts.

2 PSTN = public switched telephone network.

3 ICT = intercluster trunk.


Multisite Centralized, Clustering over the WAN with Unified SRST (SFO-ORD) Load Testing

This section describes call load testing for calls originating or terminating in the Unified SRST sites in the Multisite Centralized, Clustering over the WAN with Unified SRST (SFO-ORD) site model. The BHCA grand total tested for the SFO-ORD cluster was 29,863 busy hour call attempts. Table 2 shows the number of BHCA that were made from and to various sites and endpoints. This table shows BHCA for various call types and call scenarios.


Note Some intercluster calls show different values for the two clusters involved in the call. This situation occurs because the hold service was performed at the originating cluster, which resulted in additional call processing at the originating cluster.

Table 2 Load Testing for Multisite Centralized, Clustering over the WAN with Unified SRST Site Model 

Call Type
Call Scenario
SJC/RFD BHCA1
SFO/ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA

Intracluster calls

SFO IP phone to SFO IP phone

 

2,700

       
 

SFO IP phone to SFO IP phone (blind transfer)

 

270

       
 

SFO IP phone to SFO IP phone (consult transfer)

 

270

       
 

SFO IP phone to SFO IP phone (hold)

 

225

       
 

SFO IP phone to SFO IP phone (conference)

 

720

       
 

SFO IP phone to SFO PSTN2 to SFO PSTN to IP phone

 

17,820

       
 

SFO IP phone to SFO PSTN (blind transfer) to SFO PSTN to IP phone

 

600

       
 

SFO IP phone to SFO PSTN (consult transfer) to SFO PSTN to IP phone

 

600

       
 

SFO IP phone to SFO PSTN (hold) to SFO PSTN to IP phone

 

630

       
 

SFO IP phone to SFO PSTN (conference) to SFO PSTN to IP phone

 

1,200

       
 

SFO IP phone to SFO Unity Connection

 

1,125

       
 

Intracluster BHCA Subtotal

26,160

Intercluster calls

SJC IP phone to ICT to SFO ICT to IP phone

158

158

       
 

SJC IP phone to ICT (hold) to SFO ICT to IP phone

135

68

       
 

SJC IP phone to ICT to ORD ICT to IP phone

158

158

       
 

SJC IP phone to ICT (hold) to ORD ICT to IP phone

180

90

       
 

SFO IP phone to ICT to SJC ICT to IP phone

293

293

       
 

SFO IP phone to ICT (hold) to SJC ICT to IP phone

68

135

       
 

SFO IP phone to ICT to RFD ICT to IP phone

90

90

       
 

SFO IP phone to ICT (hold) to RFD ICT to IP phone

151

302

       
 

SFO IP phone to ICT to DFW ICT to IP phone

 

900

900

     
 

SFO IP phone to ICT (hold) to DFW ICT to IP phone

 

225

113

     
 

SFO IP phone to ICT to NYC ICT to IP phone

 

450

 

450

   
 

SFO IP phone to ICT (hold) to NYC ICT to IP phone

 

135

 

68

   
 

SFO IP phone to ICT to ATL ICT to IP phone

 

158

   

158

 
 

SFO IP phone to ICT to YYZ ICT to IP phone

 

68

     

68

 

SFO IP phone to ICT (hold) to YYZ ICT to IP phone

 

45

     

23

 

DFW IP phone to ICT to SFO ICT to IP phone

 

135

135

     
 

DFW IP phone to ICT (hold) to SFO ICT to IP phone

 

68

135

     
 

DFW IP phone to ICT to ORD ICT to IP phone

 

180

180

     
 

DFW IP phone to ICT (hold) to ORD ICT to IP phone

 

23

45

     
 

NYC IP phone to ICT to SFO ICT to IP phone

 

113

 

113

   
 

NYC IP phone to ICT to ORD ICT to IP phone

 

248

 

495

   
 

ATL IP phone to ICT to ORD ICT to IP phone

 

68

   

68

 
 

YYZ IP phone to ICT to SFO ICT to IP phone

 

68

     

68

 

Intercluster BHCA Subtotals

602

3,703

1,508

1,126

226

159

BHCA Grand Total for SFO-ORD Sites

29,863

1 BHCA = busy hour call attempts.

2 PSTN = public switched telephone network.


Large SIP Site (DFW) Load Testing

This section describes call load testing for calls originating or terminating in the Dallas (DFW) site in the Large SIP Site model. The BHCA grand total tested for the DFW cluster was 30,436 busy hour call attempts. Table 3 shows the BHCA for various call types and call scenarios between different endpoints.


Note Some intercluster calls show different values for the two clusters involved in the call. This situation occurs because a conference, hold, or transfer supplementary services was performed at the originating cluster, which resulted in additional call processing at the originating cluster.

Table 3 Large SIP Site Model (DFW) Load Testing 

Call Type
Call Scenario
SJC-RFD BHCA1
SFO/ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA
AZO BHCA

Intracluster calls

DFW IP phone to DFW IP phone

   

3,375

       

DFW IP phone to DFW IP phone (blind transfer)

   

1,080

       

DFW IP phone to DFW IP phone (consult transfer)

   

1,080

       

DFW IP phone to DFW IP phone (hold)

   

1,125

       

DFW IP phone to DFW IP phone (conference)

   

1,350

       

DFW IP phone to DFW PSTN2 to DFW PSTN to IP phone

   

10,238

       

DFW IP phone to DFW PSTN (blind transfer) to DFW PSTN to IP phone

   

570

       

DFW IP phone to DFW PSTN (consult transfer) to DFW PSTN to IP phone

   

570

       

DFW IP phone to DFW PSTN (hold) to DFW PSTN to IP phone

   

1,350

       

DFW IP phone to DFW PSTN (conference) to DFW PSTN to IP phone

   

1,350

       

DFW IP phone to DFW Unity

   

3,000

       

Intracluster BHCA Subtotal

25,088

 

Intercluster calls

SJC IP phone to ICT to DFW ICT to IP phone

599

 

599

       

SJC IP phone to ICT (blind transfer) to DFW ICT to IP phone

338

 

113

       

SJC IP phone to ICT (consult transfer) to DFW ICT to IP phone

338

 

113

       

SJC IP phone to ICT (hold) to DFW ICT to IP phone

342

 

171

       

SJC IP phone to ICT (conference) to DFW ICT to IP phone

342

 

114

       

SFO IP phone to ICT to DFW ICT to IP phone

 

900

900

       

SFO IP phone to ICT (hold) to DFW ICT to IP phone

 

225

113

       

DFW IP phone to ICT to SFO ICT to IP phone

 

135

135

       

DFW IP phone to ICT (hold) to SFO ICT to IP phone

 

68

135

       

DFW IP phone to ICT to ORD ICT to IP phone

 

180

180

       

DFW IP phone to ICT (hold) to ORD ICT to IP phone

 

23

45

       

DFW IP phone to ICT to SJC ICT to IP phone

599

 

599

       

DFW IP phone to ICT (blind transfer) to RFD ICT to IP phone

113

 

338

       

DFW IP phone to ICT (consult transfer) to RFD ICT to IP phone

113

 

338

       

DFW IP phone to ICT (hold) to RFD ICT to IP phone

171

 

342

       

DFW IP phone to ICT (conference) to RFD ICT to IP phone

114

 

342

       

DFW IP phone to ICT to NYC ICT to IP phone

   

302

302

     

DFW IP phone to ICT (conference) to NYC ICT to IP phone

   

168

56

     

NYC IP phone to ICT to DFW ICT to IP phone

   

302

302

     

Intercluster BHCA Subtotals

3,068

1,530

5,348

660

     

BHCA Grand Total for DFW Site

30,436

 

1 BHCA = busy hour call attempts.

2 PSTN = public switched telephone network.


Cisco CallManager 4.2(3) Interoperability Site (NYC) Load Testing

This section describes call load testing for calls originating or terminating in the New York City (NYC) site in the Cisco CallManager 4.2(3) Interoperability Site model. The BHCA grand total tested for the NYC cluster was 3,002 busy hour call attempts. Table 4 shows the BHCA for intercluster calls between different endpoints for various call scenarios.


Note Some calls show different values for the two clusters involved in the call. This situation occurs because a conference, hold, or transfer supplementary services was performed at the originating cluster, which resulted in additional call processing at the originating cluster.

Table 4 Cisco CallManager 4.2(3) Interoperability Site Model (NYC) Load Testing 

Call Type
Call Scenario
SJC-RFD BHCA1
SFO-ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA
AZO BHCA

Intercluster calls

SJC IP phone to ICT2 to NYC ICT to IP phone

450

   

450

     

SJC IP phone to ICT (blind transfer) to NYC ICT to IP phone

108

   

36

     

SJC IP phone to ICT (consult transfer) to NYC ICT to IP phone

108

   

36

     

SJC IP phone to ICT (hold) to NYC ICT to IP phone

118

   

59

     

SJC IP phone to ICT (conference) to NYC ICT to IP phone

108

   

36

     

SFO IP phone to ICT to NYC ICT to IP phone

 

450

 

450

     

SFO IP phone to ICT (hold) to NYC ICT to IP phone

 

135

 

68

     

DFW IP phone to ICT to NYC ICT to IP phone

   

302

302

     

DFW IP phone to ICT (conference) to NYC ICT to IP phone

   

168

56

     

NYC IP phone to ICT to RFD ICT to IP phone

599

   

599

     

NYC IP phone to ICT to SFO ICT to IP phone

 

113

 

113

     

NYC IP phone to ICT to ORD ICT to IP phone

 

495

 

495

     

NYC IP phone to ICT to DFW ICT to IP phone

   

302

302

     

Intercluster BHCA Subtotals

1,491

1,193

772

3,002

     

BHCA Grand Total for NYC Site

3,002

 

1 BHCA = busy hour call attempts.

2 ICT = intercluster trunk.


Small Campus SIP Unified Communications Manager Express Site (ATL) Load Testing

This section describes call load testing for calls originating or terminating in the Atlanta (ATL) site in the Small Campus SIP Unified Communications Manager Express Site model. The BHCA grand total tested for the ATL cluster was 330 busy hour call attempts. Table 5 shows the BHCA for intercluster calls between different endpoints in this site and other sites.

Table 5 Small Campus SIP Unified Communications Manager Express Site Model (ATL) Load Testing 

Call Type
Call Scenario
SJC-RFD BHCA1
SFO-ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA
AZO BHCA

Intercluster calls

SJC IP phone to ICT2 to ATL ICT to IP phone

68

     

68

   

SFO IP phone to ICT to ATL ICT to IP phone

 

158

   

158

   

ATL IP phone to ICT to SJC ICT to IP phone

36

     

36

   

ATL IP phone to ICT to ORD ICT to IP phone

 

68

   

68

   

Intercluster BHCA Subtotals

104

226

   

330

   

BHCA Grand Total for ATL Site

330

 

1 BHCA = busy hour call attempts.

2 ICT = intercluster trunk.


Small Campus H.323 Unified Communications Manager Express Site (YYZ) Load Testing

This section describes call load testing for calls originating or terminating in the Toronto (YYZ) site in the Small Campus H.323 Unified Communications Manager Express Site model. The BHCA grand total tested for the YYZ cluster was 182 busy hour call attempts. Table 6 shows the BHCA for intercluster calls between different endpoints for various call scenarios.


Note Some calls show different values for the two clusters involved in the call. This situation occurs because a conference, hold, or transfer supplementary services was performed at the originating cluster, which resulted in additional call processing at the originating cluster.

Table 6 Small Campus H.323 Unified Communications Manager Express Site Model (YYZ) Load Testing 

Call Type
Call Path
SJC-RFD BHCA1
SFO-ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA
AZO BHCA

Intercluster calls

SJC IP phone to ICT2 to YYZ ICT to IP phone

36

       

36

 

SJC IP phone to ICT (blind transfer) to YYZ ICT to IP phone

13

       

4

 

SJC IP phone to ICT (consult transfer) to YYZ ICT to IP phone

13

       

4

 

SJC IP phone to ICT (hold) to YYZ ICT to IP phone

10

       

5

 

SJC IP phone to ICT (conference) to YYZ ICT to IP phone

18

       

6

 

SFO IP phone to ICT to YYZ ICT to IP phone

 

68

     

68

 

SFO IP phone to ICT (hold) to YYZ ICT to IP phone

 

45

     

23

 

YYZ IP phone to ICT to RFD ICT to IP phone

36

       

36

 

Intercluster BHCA Subtotals

126

113

     

182

 

BHCA Grand Total for YYZ Site

182

 

1 BHCA = busy hour call attempts.

2 ICT = intercluster trunk.


Medium Business with Remote Locations (AZO) Load Testing

This section describes call load testing for calls originating or terminating in the Kalamazoo (AZO) site in the Medium Business with Remote Locations Site model. The BHCA grand total tested for the AZO cluster was 3833 busy hour call attempts. Table 7 shows the BHCA for intercluster calls between different endpoints in this site.

Table 7 Medium Business with Remote Locations (AZO) Load Testing 

Call Type
Call Scenario
SJC-RFD BHCA1
SFO-ORD BHCA
DFW BHCA
NYC BHCA
ATL
BHCA
YYZ
BHCA
AZO BHCA

Intercluster calls

AZO IP phone to AZO IP phone

           

308

AZO IP phone to AZO IP phone (blind transfer)

           

105

AZO IP phone to AZO IP phone (consult transfer)

           

105

AZO IP phone to AZO IP phone (hold)

           

140

AZO IP phone to AZO IP phone (conference)

           

112

AZO IP phone to AZO PSTN to AZO PSTN to IP phone

           

1568

AZO IP phone to AZO PSTN (blind transfer) to AZO PSTN to IP phone

           

140

AZO IP phone to AZO PSTN (consult transfer) to AZO PSTN to IP phone

           

140

AZO IP phone to AZO PSTN (hold) to AZO PSTN to IP phone

           

63

AZO IP phone to AZO PSTN (conference) to AZO PSTN to IP phone

           

140

AZO IP phone to AZO Cisco Unified MeetingPlace Express

           

172

AZO IP phone to AZO Unity Connection

           

840

Intercluster BHCA Subtotals

           

3,833

BHCA Grand Total for AZO Site

3,833

 

1 BHCA = busy hour call attempts.