Table Of Contents
Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2) (SCCP and SIP)
7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G
Contents
Related Documentation
New and Changed Information
Secure Icon
New Behavior for Security-Tone Feature
For More Information
802.1x EAP-FAST and EAP-TLS Authentication
IPv6 Support
IPv6 Ready Certification
Off-Hook Abbreviated Dialing
Test Tone
Installation Notes
Installing Firmware Release 8.5(2) for SCCP
Firmware Upgrade Issues for SCCP
Firmware Installation Procedure for SCCP
Installing Firmware Release 8.5(2) for SIP
Firmware Upgrade Issues for SIP
Firmware Installation Procedure for SIP
Installing Firmware for the Cisco Unified IP Phone Expansion Module
Installing the Cisco Unified IP Phone Expansion Module 7914
Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915
Caveats
Using Bug Toolkit
Open Caveats
Open SCCP Caveats
Open SCCP and SIP Caveats
Open SIP Caveats
Resolved Caveats
Resolved SCCP Caveats
Resolved SCCP and SIP Caveats
Resolved SIP Caveats
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2) (SCCP and SIP)
7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G
Updated: July 16, 2009
Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.5(2).The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.
Cisco Unified IP Phone
|
Protocol
|
Cisco Unified Communications Manager
|
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G
|
SCCP
|
Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1
|
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G
|
SIP
|
Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1
|
Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G
|
SCCP
|
Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager 3.3
|
Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G
|
SIP
|
Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1 and 5.0
|
Cisco Unified IP Phone 7931G
|
SCCP
|
Cisco Unified Communications Manager 7.1, 7.0, 6.0 and 6.1
|
Cisco Unified IP Phone 7931G
|
SIP
|
Cisco Unified Communications Manager 7.0 and later
|
Cisco Unified Expansion Module 7916
|
SCCP and SIP
|
Cisco Unified Communications Manager 6.1 and later
|
Cisco Unified Expansion Module 7915
|
SCCP and SIP
|
Cisco Unified Communications Manager 6.1 and later
|
Cisco Unified Expansion Module 7914
|
SCCP and SIP
|
Cisco Unified Communications Manager 7.1 and earlier
|
Note 
SIP firmware release 8.5(2) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•Related Documentation
•New and Changed Information
•Installation Notes
•Caveats
•Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
This section contains information on features introduced in firmware release 8.5(2).
•Secure Icon
•802.1x EAP-FAST and EAP-TLS Authentication
•IPv6 Support
•Off-Hook Abbreviated Dialing
•Test Tone
Secure Icon
Beginning with Cisco Unified Communications Manager Release 7.1(2), Cisco Unified Communications Manager will use a different method of calculating which Security icon to send to Cisco Unified IP Phones. Prior to this release, the type of Security icon that Cisco Unified Communications Manager sent to Unified IP Phones was based solely on the audio stream involved in a call or conference. However, in Cisco Unified Communications Manager Release 7.1(2), both the video stream (if applicable) and the audio stream are involved in the calculation that Cisco Unified Communications Manager makes to determine which Security icon the phones should display.
All media involved in the call must be secure in order for the Lock (Encrypted) icon to display on the phone. For example, if the audio is encrypted but the video is not encrypted, the Security icon displayed will not be the Lock (Encrypted) icon because the call as a whole is not encrypted. Instead, the Shield (Authenticated) icon, if one exists for the given phone model, displays on the phone. For phones that do not support Shield icons, these phones will not display any Security icon for an Authenticated call or conference.
For a table which shows which type of security icon to expect for various call scenarios, see the Cisco Unified Communications Manager Security Guide, "Security Icons" section.
New Behavior for Security-Tone Feature
In releases prior to Cisco Unified Communications Manager Release 7.1(2), a security tone would play to indicate that a call was "protected," which meant that two phones on a call were configured for Protected mode and that the phones were receiving and transmitting encrypted audio. Beginning with Cisco Unified Communications Manager Release 7.1(2), if a video stream is also involved in the call, the security tone will play only if both phones are receiving and transmitting encrypted video as well as encrypted audio.
For More Information
See the following documentation:
•Cisco Unified IP Phone Administration Guide for your phone model—This manual provides information on the Security icons that your phone supports as well as general information about what each icon represents.
•Cisco Unified Communications Manager Security Guide—This manual includes provides detailed information about encrypted, protected and authenticated calls. This manual also provides a matrix for when various types of calls and conferences are considered encrypted, protected or authenticated.
802.1x EAP-FAST and EAP-TLS Authentication
Firmware release 8.5(2) introduces the EAP-FAST and EAP-TLS authentication mechanisms to authenticate a phone to the network. In addition, this feature allows the system administrator to control the 802.1x status of the phone from the Cisco Unified Communications Manager phone administration page, or allows the user to control the status from the phone configuration window.
The user can control the 802.1x phone status using the UI menu Settings > Security Configuration > 802.1X Authentication > Device Authentication.
If the system administrator sets the status from the Unified CM Phone Configuration window to Enabled or Disabled, it cannot be changed using the phone UI. If the system administrator selects the User Controlled (default) option from the Unified CM phone administration page, the user can control the 802.1x status on the phone.
Note The EAP-FAST and EAP-TLS authentication protocols should be used with Access Control Server (ACS) version 4.2 or later.
Note The ACS 4.2 feature, EAP-FAST Authorization Bypass, should be used if minimal provisioning is desired.
The 802.1x EAP-FAST and EAP-TLS features are supported on the following SIP and SCCP phones:
•Cisco Unified IP Phone 7975G
•Cisco Unified IP Phone 7971G-GE
•Cisco Unified IP Phone 7970G
•Cisco Unified IP Phone 7965G
•Cisco Unified IP Phone 7962G
•Cisco Unified IP Phone 7961G
•Cisco Unified IP Phone 7961G-GE
•Cisco Unified IP Phone 7945G
•Cisco Unified IP Phone 7942G
•Cisco Unified IP Phone 7941G
•Cisco Unified IP Phone 7941G-GE
•Cisco Unified IP Phone 7931G
•Cisco Unified IP Phone 7911G
•Cisco Unified IP Phone 7906G
Where to Find More Information
•Cisco Unified IP Phone Guide
•Cisco Unified IP Phone Administration Guide
IPv6 Support
IPv6 supports Cisco Unified IP Phones (SCCP only) for firmware release 8.5(2).
IPv6 Ready Certification
Cisco Systems, Inc. received UNH Phase 1 IPv6 Certification in firmware release 8.5(2).
Off-Hook Abbreviated Dialing
Cisco Unified Communications Manager release 7.1(2) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.
Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states—Offhook, Offhook with Feature, and Digits After First.
The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:
•Cisco Unified IP Phone 7975G
•Cisco Unified IP Phone 7971G-GE
•Cisco Unified IP Phone 7970G
•Cisco Unified IP Phone 7965G
•Cisco Unified IP Phone 7962G
•Cisco Unified IP Phone 7961G
•Cisco Unified IP Phone 7961G-GE
•Cisco Unified IP Phone 7945G
•Cisco Unified IP Phone 7942G
•Cisco Unified IP Phone 7941G
•Cisco Unified IP Phone 7941G-GE
•Cisco Unified IP Phone 7931G
•Cisco Unified IP Phone 7911G
•Cisco Unified IP Phone 7906G
Where to Find More Information
•Cisco Unified IP Phone Guide
•Cisco Unified IP Phone Administration Guide
Test Tone
Cisco Unified IP Phones support a "test tone," which allows administrators to troubleshoot echo on a call as well as to test lost plan volume levels.
Supported Cisco Unified IP Phones
The following Cisco Unified IP Phones support test tone:
–Cisco Unified IP Phone 7906G
–Cisco Unified IP Phone 7911G
–Cisco Unified IP Phone 7931G
–Cisco Unified IP Phone 7941G
–Cisco Unified IP Phone 7941G-GE
–Cisco Unified IP Phone 7942G
–Cisco Unified IP Phone 7945G
–Cisco Unified IP Phone 7961G
–Cisco Unified IP Phone 7961G-GE
–Cisco Unified IP Phone 7962G
–Cisco Unified IP Phone 7965G
–Cisco Unified IP Phone 7970G
–Cisco Unified IP Phone 7971G-GE
–Cisco Unified IP Phone 7975G
Procedure for Creating a Test Tone
Note When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP.
Step 1 Place a call.
Step 2 Once the call is established, press the Help button twice, or press Settings > Status > Call Statistics.
The Call Statistics screen and Tone softkey should appear.
Step 3 Press the Tone softkey.
The phone generates a 1004 Hz tone at -15 dBm. For a good network connection, the tone sounds at the call destination only. For a bad network connection, the phone generating the tone may receive echo from the destination phone.
Step 4 To stop the tone, end the call.
For information on interpreting the results of test tone for volume and echo, refer to the following document:
http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html
Installation Notes
This section contains these topics:
•Installing Firmware Release 8.5(2) for SCCP
•Installing Firmware Release 8.5(2) for SIP
•Installing Firmware for the Cisco Unified IP Phone Expansion Module
Installing Firmware Release 8.5(2) for SCCP
This section describes how to install firmware release 8.5(2) for SCCP.
Firmware Upgrade Issues for SCCP
Note This section applies to the Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G.
The following upgrade issues apply:
•If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.
•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.
•Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server. To access the device packs, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download Software page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).
Step 5 Choose your Cisco Unified Communications Manager version.
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager release, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download Software page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 8.5(2) under the Latest Releases folder.
Step 8 To download the SCCP firmware for the Cisco Unified IP Phone, click one of the hyperlinks and follow the prompts:
•For Cisco Unified CallManager 4.2 and earlier (firmware files only):
cmterm-7975-sccp.8-5-2.zip
cmterm-7970_7971-sccp.8-5-2.zip
cmterm-7945_7965-sccp.8-5-2.zip
cmterm-7942_7962-sccp.8-5-2.zip
cmterm-7941_7961-sccp.8-5-2.zip
cmterm-7911_7906-sccp.8-5-2.zip
•For Cisco Unified CallManager 4.3 and earlier:
cmterm-7975-sccp.8-5-2.exe
cmterm-7970_7971-sccp.8-5-2.exe
cmterm-7945_7965-sccp.8-5-2.exe
cmterm-7942_7962-sccp.8-5-2.exe
cmterm-7941_7961-sccp.8-5-2.exe
cmterm-7911_7906-sccp.8-5-2.exe
•For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7970_7971-sccp.8-5-2.cop
cmterm-7941_7961-sccp.8-5-2.cop
cmterm-7911_7906-sccp.8-5-2.cop
•For Cisco Unified CallManager 5.0(4) and later:
cmterm-7975-sccp.8-5-2.cop.sgn
cmterm-7970_7971-sccp.8-5-2.cop.sgn
cmterm-7945_7965-sccp.8-5-2.cop.sgn
cmterm-7942_7962-sccp.8-5-2.cop.sgn
cmterm-7941_7961-sccp.8-5-2.cop.sgn
cmterm-7911_7906-sccp.8-5-2.cop.sgn
•For Cisco Unified Communications Manager 6.0 and later:
cmterm-7931-sccp.8-5-2.cop.sgn
Step 9 Click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7975-sccp.8-5-2-readme.html
cmterm-7970_7971-sccp.8-5-2-readme.html
cmterm-7945_7965-sccp.8-5-2-readme.html
cmterm-7942_7962-sccp.8-5-2-readme.html
cmterm-7941_7961-sccp.8-5-2-readme.html
cmterm-7911_7906-sccp.8-5-2-readme.html
cmterm-7931-sccp.8-5-2-readme.html
Step 10 Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release 8.5(2) for SIP
This section describes how to install firmware release 8.5(2) for SIP.
Firmware Upgrade Issues for SIP
If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Session Initiation Protocol (SIP) Software.
Step 7 Choose 8.5(2) under the Latest Releases folder.
Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click one of the hyperlinks and follow the prompts:
•For Cisco Unified CallManager 5.0 and later: (firmware files only)
cmterm-7975-sip.8-5-2.zip
cmterm-7970_7971-sip.8-5-2.zip
cmterm-7945_7965-sip.8-5-2.zip
cmterm-7942_7962-sip.8-5-2.zip
cmterm-7941_7961-sip.8-5-2.zip
cmterm-7911_7906-sip.8-5-2.zip
•For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7975-sip.8-5-2.cop
cmterm-7970_7971-sip.8-5-2.cop
cmterm-7945_7965-sip.8-5-2.cop
cmterm-7942_7962-sip.8-5-2.cop
cmterm-7941_7961-sip.8-5-2.cop
•cmterm-7911_7906-sip.8-5-2.cop
•For Cisco Unified CallManager 5.0(4) and later:
cmterm-7975-sip.8-5-2.cop.sgn
cmterm-7970_7971-sip.8-5-2.cop.sgn
cmterm-7945_7965-sip.8-5-2.cop.sgn
cmterm-7942_7962-sip.8-5-2.cop.sgn
cmterm-7941_7961-sip.8-5-2.cop.sgn
cmterm-7911_7906-sip.8-5-2.cop.sgn
Step 9 Click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7975-sip.8-5-2-readme.html
cmterm-7970_7971-sip.8-5-2-readme.html
cmterm-7945_7965-sip.8-5-2-readme.html
cmterm-7942_7962-sip.8-5-2-readme.html
cmterm-7911_7906-sip.8-5-2-readme.html
cmterm-7931-sip.8-5-2-readme.html
Step 10 Follow the instructions in the Readme file to install the firmware.
Installing Firmware for the Cisco Unified IP Phone Expansion Module
This section contains these topics:
•Installing the Cisco Unified IP Phone Expansion Module 7914
•Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915
Installing the Cisco Unified IP Phone Expansion Module 7914
Note The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G/G-GE, 7931G, 7911G, and 7906G.
Note You can add a maximum of two Expansion Modules to the Cisco Unified IP Phone 7975G, 7965G, and 7962G.
Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.5(2) features on your expansion module.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose Cisco Unified IP Phone Expansion Module 7914.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 5.0(4) under the Latest Releases folder.
Step 8 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:
•For Cisco Unified Communications Manager 4.3 and earlier:
cmterm-7914-sccp.5-0-4.exe
•For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7914-sccp.5-0-4.cop
•For Cisco Unified Communications Manager 5.0(4) and later:
cmterm-7914-sccp.5-0-4.cop.sgn
Step 9 Click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4.readme.html
Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915
Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.5(2) features on your expansion module.
Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
Step 5 Choose 1.0(3) under the Latest Releases folder.
Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, click one of the following hyperlinks and follow the prompts:
For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):
•cmterm-7915.1-0-3.zip
•cmterm-7916.1-0-3.zip
For Cisco Unified Communications Manager 5.1 and later:
•cmterm-7915.1-0-3.cop.sgn
•cmterm-7916.1-0-3.cop.sgn
For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):
•cmterm-7915.1-0-3.exe
•cmterm-7916.1-0-3.exe
Step 7 Click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-3-readme.html
Caveats
This section contains these topics:
•Using Bug Toolkit
•Open Caveats
•Resolved Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
This section contains these topics:
•Open SCCP Caveats
•Open SCCP and SIP Caveats
•Open SIP Caveats
Open SCCP Caveats
There are no open SCCP caveats for firmware release 8.5(2).
Open SCCP and SIP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.5(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 1 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(2)
Identifier
|
Headline and Bug Toolkit
|
CSCsq80613
|
User interface (UI ) does not display the bottom line in Cisco Unified Communications Manager (Unified CM) configuration
|
CSCsq99216
|
Survivable Remote Site Telephony (SRST )subject name is not displayed in the trust list
|
CSCsu96404
|
Cisco Unified IP Phone resets during stress testing
|
CSCsu99115
|
Cisco 7971G-GE does not change VLAN priority of Differentiated Services Code Point (DSCP) for phone configuration
|
CSCsv54006
|
Service page exits automatically when call is made from Fastdials
|
CSCsv72585
|
There is no cursor in text box
|
CSCsx50822
|
Font size of displayed text changes intermittently
|
CSCsy20255
|
Cisco Unified IP Phone 7965G is too sensitive to background sound
|
CSCsy33132
|
Cisco Unified IP Phone has VQ noise suppression fading effects
|
CSCsy65956
|
Call back message does not show on Cisco Unified IP Phone 7931G UI
|
CSCsy66574
|
Cisco Unified IP Phone resets while input `..#..' in the text box
|
CSCsy83671
|
Barge and cBarge works sporadically for Cisco Unified IP Phone 7931G
|
CSCsy99819
|
Cisco Unified IP Phone 7961G/G-GE LSC update fails and requires a manual power cycle on bulk phones
|
CSCsz21776
|
Cisco Unified IP Phone 7962G fails attempt to re-register after MAC is changed in Unified CM
|
CSCsz30959
|
`Requesting...' message remains if Extension Mobility (EM) SURL is pressed
|
CSCsz38201
|
Add Real Time Protocol (RTP) fix to Cisco Unified IP Phone
|
CSCsz46050
|
Cisco Unified IP Phone is stuck on Cisco logo display
|
CSCsz68389
|
Noise reduction causes saturated speech on handsfree send
|
Open SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.5(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 2 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(2)
Identifier
|
Headline and Bug Toolkit
|
CSCsy50272
|
Cisco Unified IP Phone (SIP) shows incorrect softkey set when Speed Dial button is pressed
|
Resolved Caveats
This section contains these topics:
•Resolved SCCP Caveats
•Resolved SCCP and SIP Caveats
•Resolved SIP Caveats
Resolved SCCP Caveats
There are no resolved SCCP caveats for firmware release 8.5(2).
Resolved SCCP and SIP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.5(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 3 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(2)
Identifier
|
Headline and Bug Toolkit
|
CSCso00832
|
Multi-tap bubble does not display characters properly in Thai locale
|
CSCso47272
|
Not able to download many of the locales on Cisco Unified IP Phone
|
CSCsq80613
|
UI does not display the bottom line in Unified CM configuration
|
CSCsr50587
|
Hear dial tone when using dial URI with `audiblefeedback=0'
|
CSCsu96371
|
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G do not strip tag configured in PC VLAN
|
CSCsv48209
|
Cisco Unified IP Phone may lose ringer volume adjustment during ringing status
|
CSCsv58137
|
A blue block covers the entire form title
|
CSCsv61474
|
Cisco Unified IP Phone does not take subscriber as standby Unified CM server on fallback from subscriber to publisher
|
CSCsv73297
|
Pressing the 1, 2, and 3 buttons cannot move focus to relative date in off-the-form editor
|
CSCsv78688
|
Cisco Unified IP Phone loses call history records after reset if logout from EM
|
CSCsv91112
|
No ring back tone when resuming, after calling party initiates a blind transfer
|
CSCsv96578
|
Repeated softkey presses makes exclusive choice group item become invisible
|
CSCsw21438
|
Cisco Unified IP Phone does not re-DHCP after deleting Control (CTL) file
|
CSCsw21610
|
Cisco Unified IP Phone stops sending LLDP after unplugging or plugging in ethernet cable
|
CSCsw41937
|
Cisco Unified IP Phone has inconsistent behavior if TFTP6 or TFTP4 server is down
|
CSCsw53481
|
Cisco Unified IP Phone 7911G and 7931G do not show contrast background picture
|
CSCsw54967
|
En-bloc dialing for Forced Authorization Codes (FAC) is not working
|
CSCsw68718
|
Cisco Unified IP Phone 7971G-GE is not able to operate properly after over 10 minutes of Link Layer Discovery Protocol (LLDP) traffic attack
|
CSCsw70772
|
UI is different between SIP and SCCP Cisco Unified IP Phone when `Disable Speakerphone' is active
|
CSCsw78125
|
Callback fails after an operation in directory
|
CSCsw92197
|
Cisco Unified IP Phone cannot pickup sidetone parameter after applying the configuration on Unified CM
|
CSCsw92547
|
Screen focus cannot switch to intercom call plane from application plane
|
CSCsw94545
|
DHCP options are not getting updated after IP renewal
|
CSCsw99711
|
Cannot use the emulator for development on Cisco Unified IP Phone
|
CSCsx02046
|
Receive DC offset may trigger idle tones on Cisco Unified IP Phone 7975G, 7965G, 7962, 7945G, and, 7942G
|
CSCsx09480
|
Cisco Unified IP Phone sends SIP 501 message instead of 405 message
|
CSCsx13295
|
After setting menu is unlocked, no `edit' softkey on TFTP item
|
CSCsx17351
|
Cisco Unified IP Phone gets incorrect remote-in-use UI in personal directory
|
CSCsx23561
|
Cisco Unified IP Phone reports inaccurate K-Factor scores for G.729
|
CSCsx32772
|
Cisco Unified IP Phone 7965G, 7961G-GE, 7945G, and 7941G-GE French Locale corporate directory search menu is in English
|
CSCsx37253
|
Unable to distinguish between a RTP stop triggered by application and user
|
CSCsx40571
|
Setting, Directory, and Service UI does not get focus after upper layer is closed
|
CSCsx50793
|
Text displayed in font style italic appears cut at the end
|
CSCsx52963
|
Push registry dynamic connection does not work for incoming UDP Datagram
|
CSCsx57707
|
Cisco Unified IP Phone loses Virtual VLAN information when connect under the same switch port with IP Communicator
|
CSCsx64088
|
Cisco Unifed IP Phone cannot dial directory number from Directory after call back
|
CSCsx65625
|
Cisco Unified IP Phone 7931G mute button is not working although light is on if handset is onhook
|
CSCsx72441
|
En-bloc dialing does not work when pressing line button to dial
|
CSCsx72587
|
Cisco Unified IP Phone 7975G call bubbles are incorrect after three calls
|
CSCsx74525
|
En-bloc dialing parses dial URI incorrectly
|
CSCsx77873
|
Call duration timer is incorrect
|
CSCsx78437
|
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7954G, and 7942G has high amplitude; clipped calls are distorted
|
CSCsx81844
|
Cisco Unified IP Phone is stuck in reset loop after upgrade
|
CSCsx82484
|
Cisco Unified IP Phone 7971G-GE, 7970G, 7961G/G-GE, 7941G/G-GE, 7931G, 7911G, and 7906G cannot upgrade firmware load.
|
CSCsx93839
|
Display idle timeout does not follow after using phone buttons
|
CSCsx99067
|
Cisco Unified IP Phone registers to incorrect Unified CM if subscribed to a service with host name
|
CSCsy05390
|
TextBox string does not display when constraint is changed
|
CSCsy10900
|
Cisco Unified IP Phone 7970G does not hunt to `SEPcnf.xml' upon TFTP error code 0
|
CSCsy16998
|
Cisco Unified IP Phone sticks when in Settings operation
|
CSCsy17782
|
Fatal Error results when trying to open CVM as a shared library
|
CSCsy19354
|
Audible tone disappears when numerical keys are pressed
|
CSCsy20255
|
Cisco Unified IP Phone 7965G is sensitive to background sound
|
CSCsy23733
|
Cisco Unified IP Phone freezes when receiving a call
|
CSCsy25882
|
Error signing in Visual Voicemail with a manually configured IPv6 address
|
CSCsy33790
|
Speed dial in Cisco Unified IP Phone 7911G and 7906G is not the same as other phones
|
CSCsy34687
|
Cisco Unified IP Phone `Span to PC port' configuration is lost if it fails to reach TFTP
|
CSCsy70398
|
Cisco Unified IP Phone configures time zone US Eastern Standard Time (EST) without Daylight Savings TIme (DST), displays the time with DST
|
CSCsy73121
|
Active call is dropped, unexpectedly, while answering call on second line
|
CSCsy78650
|
Error message appears while pressing the personal directory or corporate directory key, twice, via Secure URL
|
CSCsy79204
|
Cisco Unified IP Phone loses call history records after resetting if phone logs out from Extension Mobility
|
CSCsy83709
|
ouch screen does not work anymore if service interaction with call back
|
CSCsy86882
|
Cisco Unified IP Phone resets if you update item value in `CustomItem sizeChanged()' method
|
CSCsz00565
|
Cisco Unified IP Phone core dumps while testing `hping2 TCP SYN' flood to port 80
|
CSCsz03113
|
Cisco Unified IP Phone ARP cache is not updated by gratuitous ARP requests
|
CSCsz08601
|
Cisco Unified IP Phone 7931G does not return to application menu from call UI after call ends
|
CSCsz16726
|
Empty pop-up choice group displays a white square between navigation arrows
|
CSCsz19974
|
Speaker is disabled and messages application does not work together properly
|
Resolved SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP version of firmware release 8.5(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 4 Resolved SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(2)
Identifier
|
Headline and Bug Toolkit
|
CSCso40588
|
Cisco Unified IP Phone 7941G/G-GE (SIP) cannot sync to NTP server
|
CSCsw29857
|
Cisco Unified IP Phone (SIP) cannot monitor shared line after failover or fallback
|
CSCsx60672
|
Cisco Unifed IP Phone (SIP) UI is incorrect after failover
|
CSCsx65956
|
Cisco Unified IP Phone (SIP) fails to join after specific operating sequence
|
CSCsx72478
|
Feature Off-hook Abbreviated Dial (SIP) does not work
|
CSCsx78392
|
Cisco Unified IP Phone (SIP) cannot dial the second directory number from directory
|
CSCsy16422
|
Cisco Unified IP Phone (SIP) disconnects the call after two hours
|
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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