Cisco Unified Communications System for Contact Center Release 6.0(1)

Understand Your Call Flows
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Understand Your Call Flows

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Call flow analysis is an important part of determining your business requirements. Call flows show you how your calls are handled physically, which drives your equipment requirements. Call flows also help to determine the network routing plan. For sample call flows that are discussed in the context of case studies, see Test Case Studies Opens new window.

Sample call flows were tested and verified in three separate test setups in the contact center environment: Test Bed 1, Test Bed 2, and Test Bed 3.