Cisco Unified Communications System for Contact Center Release 6.0(1)

Plan and Prepare for Your System Upgrade
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Plan and Prepare for Your System Upgrade

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This topic provides the system-level information required to upgrade contact center components from previous Unified Communications releases to Release 6.0(1).

Planning Your System Upgrade

Preparing for Your System Upgrade

Planning Your System Upgrade

This topic provides an overview of the upgrade process for contact center components, the software releases that are involved in the upgrade process, and the different upgrade strategies that can be used based on the size of the customer network.


Note There may be more than one upgrade path based on the software deployed in your specific environment. For more information, see System Upgrade Paths Opens new window.


This topic contains the following sections:

Cisco Unified Communications System Overview Opens new window

Release Sets Opens new window

Upgrade Roadmap Opens new window

Upgrade Overview Opens new window

System Upgrade Paths Opens new window

System Upgrade Strategies Opens new window

To ensure that you have completed upgrade prerequisites for additional approach and dependencies, see Preparing for Your System Upgrade.

For information about the upgrade order and process for contact center components, go to Performing Your System Upgrade Opens new window.

Preparing for Your System Upgrade

This topic discusses information to be aware of before the actual upgrade process such as the general upgrade approach for the different contact center components, upgrade release versions of components involved in the upgrade, and release version compatibility.

This topic contains the following sections:

System Upgrade Approach Opens new window

System Upgrade Dependencies Opens new window

Upgrade Release Versions Opens new window

When your upgrade plan is in place and you are ready to upgrade, go to Performing Your System Upgrade on the Optimize tab.