Cisco Unified Communications System for Contact Center Release 6.0(1)

Collect and Analyze Data
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Collect and Analyze Data

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Using available tools, collect data on the network to assess network readiness.

Tasks for data collection and analysis:

Perform an infrastructure analysis—Obtain floor plans and campus maps, including utilities and conduit systems, to identify deficiencies in infrastructure.

Perform a software gap analysis—Do a software gap analysis to address network management tools for the IP network.

Perform an initial traffic analysis—Collect data on all potential converged infrastructure traffic flows. Use station message detail recording (SMDR) and billing records to determine legacy call volumes and use network management tools to collect key statistics on your IP data network.