Cisco Unified Communications System for Contact Center Release 6.0(1)

Business Productivity Applications
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Business Productivity Applications

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The Cisco Unified Communications system provides a wide array of applications that enhance business and organizational productivity and efficiency. These applications offer capabilities that include:

Rich-media conferencing—Cisco Unified MeetingPlace provides intuitive interfaces for setting up, attending, and managing meetings. Extensive voice, video using Cisco Unified Videoconferencing, and web conferencing capabilities enable a range of meeting applications, including highly-collaborative meetings, training sessions, and presentations.

Messaging—Cisco Unity provides users with access to voice, e-mail, and fax messages from a Cisco Unified IP Phone or from a PC. These solutions combine unified messaging with personal productivity tools to help manage communications quickly and conveniently. For midsize organizations, Cisco Unified Connection provides voice messaging, speech recognition, call routing rules, and desktop PC message access in a system that is easy to manage and deploy. For small organizations, Cisco Unity Express offers a voice messaging solution that integrates with your router.

Common interface—Cisco Unified Personal Communicator is a presence-based desktop application that provides a focal point for phone services, directory services, messaging, and conferencing.

Cisco Unified Presence—The focal point of all status processing, including attributes and capabilities. It links the various knowledge within each application to provide a ubiquitous and broad view of a defined user within the Cisco Unified Communications system.