Cisco Unified Communications System for Contact Center Release 6.0(1)

Create High-Level Design
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Concepts
Planning Tasks
Additional Sites and Services

Create High-Level Design

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Once data is collected and analyzed, record the results in the site survey and high-level design documents.

The Understand Your Call Flows topic shows you how to use call flow data for your design.