Cisco Virtualization Experience Media Engine Configuration

First Published:  June 5, 2014

Last Updated: Feb 11, 2016

Introduction

Cisco Virtualization Experience Media Engine (Cisco VXME) extends the rich collaboration experience of Cisco Jabber for Windows to virtualized environments. In virtualized environments, the Cisco Jabber (Jabber) platform is deployed in the data center while Cisco VXME runs on the local client. With the Jabber application running on a hosted virtual desktop, you can see presence status, send IMs, check voice messages, or collaborate over a video call. Voice and video traffic is processed locally by Cisco VXME and routed point-to-point between clients, bypassing the data center.

Design

For information about design considerations and guidelines to deploy Cisco Unified Communications Manager (Unified CM) and Cisco VXME, see:

■        Cisco Unified Communications Manager Design Guides: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-implementation-design-guides-list.html

■        Cisco Virtualization Experience Media Engine data sheets, install and upgrade, and maintenance and operations guides: http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/tsd-products-support-series-home.html  

Topologies

This section provides information about the Cisco VXME deployment used for Cisco Collaboration Systems Release 10.5 (1) testing. In the contact center test bed, other system components are also installed and tested.

Software Versions Used

The software versions used for testing Cisco VXME feature in a Contact Center environment were:

■         Cisco Unified Communications Manager (Unified CM): 10.5.0.99831-3

■        Cisco Unified Contact Center Enterprise (Unified CCE): 10.5 SB2 2230

■        Cisco Finesse: 10.5.0.98000-73

■        Cisco Unified Customer Voice Portal (Unified CVP): 10_5_1_Build_94

■        Cisco VXME: 9.7.0-221

■        Citrix XenDesktop 7.0

■        VMware View 5.2

■        Cisco Jabber: 9.7.0 Build 18066

■        IOS

Call Flow Diagram

In the following call flow, the call control signaling goes through the Display Protocol, and the media terminates directly on the Cisco VXME.

Configuration

This section provides the high-level tasks and related information for deploying Cisco VXME with Citrix Desktop or VMware View.

Based on the preferred Hosted Virtual Desktop (HVD) environment, you will install and configure either Citrix Desktop or VMware View, but not both.

The following tables provide this information.

■        Configuration Tasks: The high-level configuration tasks

■       System Test Specifics: System test variations from procedures and settings documented in the product documentation

■       More Information: Links to product documentation for detailed configuration information related to the high-level tasks

Deploy the Citrix Desktop

The following diagram illustrates how to deploy the Citrix Desktop.

Table 1. Deploying Cisco VMXE with Citrix Desktop

Deploy VMWare View

The following diagram illustrates how to deploy VMware View.

Table 2: Deploying Cisco VMXE with VMware View

Related Documentation

■        Documentation Guide for Cisco Virtualization Experience Media Engine

■       Cisco Virtualization Experience Client Manager Install and Upgrade Guides

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

Subscribe to What’s New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.

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