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Cisco WebEx Connect 7.2 in Cisco Unified Communications Manager Express

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Cisco WebEx Connect 7.2 in Cisco Unified Communications Manager Express

Table Of Contents

Cisco WebEx Connect 7.2 in
Cisco Unified Communications Manager Express

Finding Feature Information

Contents

Restrictions for Cisco WebEx Connect 7.2 in
Cisco Unified CME

Information About Cisco WebEx Connect 7.2 in
Cisco Unified CME

Cisco Webex Connect 7.2: Overview

CTI CSTA in Cisco Unified CME

CSTA Client Application Deployment

Supported CSTA Services and Events

Softphone and Desktop Phone Modes

Supported Cisco Unified IP Phones

How to Configure Cisco WebEx Connect 7.2 in
Cisco Unified CME

Installing Cisco WebEx Connect Plugin for Cisco Unified CME

Prerequisites

Enabling CTI CSTA in Cisco Unified CME

Prerequisites

Configuring a Directory Number or Device for Cisco WebEx Connect Operations

Prerequisites

Restrictions

Configuring the Softphone Mode in Cisco WebEx Connect

Prerequisites

Restrictions

Clearing a Session Between Cisco WebEx Connect and Cisco Unified CME

Prerequisites

Configuration Examples for Cisco WebEx Connect 7.2
in Cisco Unified CME

Example: Configuring AXL Usernames and Passwords

Example: Configuring Usernames and Passwords for Client Authentication

Example: Authenticating Registration Requests Using Usernames and Passwords

Example: Configuring the Softphone Mode in Cisco WebEx Connect 7.2

Example: Configuring Directory Numbers to be Monitored and Controlled by Cisco WebEx Connect

Additional References

Related Documents 

Standards

MIBs

RFCs

Technical Assistance

Feature Information for Cisco WebEx Connect 7.2 in
Cisco Unified CME


Cisco WebEx Connect 7.2 in
Cisco Unified Communications Manager Express


First Published: December 5, 2011

This module describes how to configure Cisco WebEx Connect 7.2 in Cisco Unified Communications Manager Express (Cisco Unified CME) 8.8 and later versions.

The Computer Telephony Integration (CTI) Computer Supported Telecommunications Applications (CSTA) Protocol Suite is used to allow computer-based CSTA client applications, like Cisco WebEx Connect 7.2, to monitor and control a Cisco Unified CME system and enable programmatic control of Cisco Unified IP phones registered in Cisco Unified CME.

Finding Feature Information

Your software release may not support all the features documented in this module. For the latest feature information and caveats, see the release notes for your platform and software release. To find information about the features documented in this module, and to see a list of the releases in which each feature is supported, see the "Feature Information for Cisco WebEx Connect 7.2 in Cisco Unified CME" section.

Contents

Restrictions for Cisco WebEx Connect 7.2 in Cisco Unified CME

Information About Cisco WebEx Connect 7.2 in Cisco Unified CME

How to Configure Cisco WebEx Connect 7.2 in Cisco Unified CME

Configuration Examples for Cisco WebEx Connect 7.2 in Cisco Unified CME

Additional References

Feature Information for Cisco WebEx Connect 7.2 in Cisco Unified CME

Restrictions for Cisco WebEx Connect 7.2 in
Cisco Unified CME

Cisco Unified CME 8.8 does not support Cisco WebEx Connect 7.2 conferencing in CSTA.

If you are configuring integration with Cisco Unified CME 8.8, Visual Voicemail is not available.

Cisco Unified 7925, 7926, 8941, and 8945 Skinny Client Control Protocol (SCCP) IP phones are supported in Cisco Unified CME 8.8 but not on Cisco WebEx Connect 7.2.

Cisco WebEx Connect 7.2 in softphone and deskphone modes do not support shared lines.

Information About Cisco WebEx Connect 7.2 in
Cisco Unified CME

Cisco Webex Connect 7.2: Overview

CTI CSTA in Cisco Unified CME

Softphone and Desktop Phone Modes

Supported Cisco Unified IP Phones

Cisco Webex Connect 7.2: Overview

Cisco WebEx Connect 7.2

Provides automatic update with the following status:

Available

Away

Do not disturb (DND)

In a meeting

Allows presence/instant messaging

Allows Cisco WebEx meetings to start directly from Cisco WebEx Connect or from Microsoft Outlook

Enables seamless switching between softphone and desktop phone modes by allowing you to choose whether you want to control your desk phone from the computer or use the audio and microphone on your computer to handle calls

CTI CSTA in Cisco Unified CME

The CTI CSTA Protocol Suite in Cisco Unified CME 8.0 and later versions provides third-party call-control capabilities for computer-based CSTA client applications, like Microsoft Office Communicator (MOC) client through Microsoft Office Communications Server (OCS) and applications created using the Cisco Unified CME CTI Software Developer's Kit (SDK), and enables click-to-dial from the application.

The CTI CSTA Protocol Suite in Cisco Unified CME 8.8 and later versions enables
Cisco WebEx Connect to monitor and control Cisco Unified IP phones in Cisco Unified CME in desktop phone mode.

CSTA Client Application Deployment

In Cisco Unified CME 8.0 and later versions, a computer-based CSTA client application interacts directly with Cisco Unified CME through the CTI interface in Cisco Unified CME to control and monitor Cisco Unified IP phones registered in Cisco Unified CME. Cisco Unified CME terminates Session Initiation Protocol (SIP) messages from the client application and converts CSTA XML into the line-side protocol that controls the phone.

Supported CSTA Services and Events

Table 1 lists the services and events supported by the CTI CSTA Protocol Suite for
Cisco WebEx Connect 7.2 in Cisco Unified CME 8.8 and later versions. Not all CSTA client applications can support all features. For more information, see the user documentation for your CSTA client application.

Table 1 Supported CSTA Services and Events 

Function
Supported Services and Events

Call Control

Make Call

Answer Call

Hold Call

Retrieve Call (Resume)

Deflect Call (only at alerting state)

Transfer Call (consultative transfer)

Call voice message service

Display communications history

Logical Phone Features

Set options for communications pane

Get Do Not Disturb

Set Do Not Disturb

Get CFwdALL

Set CFwdAll


Restrictions:

Get message waiting indication (MWI) and call conferencing are not supported.

Dual-tone multifrequency (DTMF) is not supported in deskphone mode.

In deskphone mode, Webex Connect will not display the remote party ID for calls transferred to the phone.

For a complete list of the services and events supported by the CTI CSTA Protocol Suite, see UCX-SI SDK Developer's guide at http://developer.cisco.com/web/ucxapi/docs.

Softphone and Desktop Phone Modes

Cisco WebEx Connect 7.2 adds a phone tab that allows you to perform the following tasks on Cisco Unified IP phones connected to Cisco Unified CME 8.8 in softphone and desktop phone modes.

Softphone Mode:

Use the Cisco Unified IP SoftPhone on your computer.

Make/receive/access voicemail calls from Cisco WebEx Connect.

Receive audio from your computer.

Desktop Phone Mode

Control the desktop IP phone from Cisco WebEx Connect.

Make/receive/access voicemail directly from Cisco WebEx Connect.

Receive audio directly on the desktop phone.

Because they are considered to be two different logical devices, a softphone may be co-registered with a physical IP phone device for a given subscriber.

In the desktop phone mode, you can make direct call control decisions that are reflected on your physical IP phone. For example, in a click-to-dial application, you may click on a contact on your Unified Communications contact list and select a function to dial that contact. The physical IP phone goes offhook and dials your contact's extension.

Supported Cisco Unified IP Phones

The following Cisco Unified SCCP IP phones are supported on Cisco WebEx Connect 7.2 in
Cisco Unified CME 8.8:

6901

6911

6921

6941

6961

6945

7902, 7905, 7906

7910, 7911, 7912, 7914, 7915, 7916

7920, 7921

7931, 7935, 7936, 7937

7940, 7941G, 7941G-GE, 7942G, 7945G

7960, 7961G, 7961G-GE, 7962G, 7965G

7970G, 7971G, 7975G

7985G

How to Configure Cisco WebEx Connect 7.2 in
Cisco Unified CME

Before you begin, make sure you have:

Configured Cisco Unified CME (see the "Before You Begin" section of Cisco Unified Communications Manager Express System Administrator Guide.)

Configured Cisco WebEx Connect 7.2 (see Cisco WebEx Connect Administrator's Guide.)

To configure Cisco WebEx Connect 7.2 in Cisco Unified CME, perform these steps in the order in which they are presented here:

Installing Cisco WebEx Connect Plugin for Cisco Unified CME (required)

Enabling CTI CSTA in Cisco Unified CME (required)

Configuring a Directory Number or Device for Cisco WebEx Connect Operations (required)

Configuring the Softphone Mode in Cisco WebEx Connect (optional)

Clearing a Session Between Cisco WebEx Connect and Cisco Unified CME (optional)

Installing Cisco WebEx Connect Plugin for Cisco Unified CME

To install the Cisco WebEx Connect plugin for Cisco Unified CME, perform the following steps.

Prerequisites

Cisco Unified CME 8.8 or a later version is installed and configured on the Cisco router.

IP address of the Cisco Unified CME router is configured using the ip source-address command in telephony-service configuration mode.


Tip Take note of the IP address of the Cisco Unified CME router and configure in Cisco WebEx Connect, where required.


Cisco WebEx Connect 7.2 or a later version is installed and configured.


Step 1 Go to the Cisco Unified CME software download site at http://www.cisco.com/cisco/software/navigator.html.

Step 2 Install the Cisco Unified CME plugin (ConnectCMEPlugin.msi).

Step 3 Start Cisco WebEx Connect.

Step 4 Log in to Cisco WebEx Connect with your Cisco WebEx Connect username and password.

Step 5 Select File > Change Preferences > Unified Communications.

Step 6 Enter your Cisco Unified Communications Manager Express account username and password.

Step 7 Select Edit Account.

Step 8 Select Use the following server.

Step 9 Set the TFTP Server, CTI Server, and CCMCIP Server to the IP address of Cisco Unified CME that was configured using the ip source-address command in telephony-service configuration mode.

Step 10 If required again, re-enter your Cisco Unified Communications Manager Express account username and password. If username and password are not required, go directly to Step 12.

Step 11 Click Save.

Step 12 Select Device. (By default, Cisco WebEx Connect selects the first phone and first directory number in the list.)

Step 13 Set the phone and directory number to be controlled.

Step 14 Select Save.

Enabling CTI CSTA in Cisco Unified CME

To enable interoperability between Cisco Unified CME and Cisco WebEx Connect 7.2, perform the following steps.

Prerequisites

Cisco Unified CME 8.8 or a later version is installed and configured on the Cisco router.

Cisco WebEx Connect 7.2 or a later version is installed and configured.

XML API is configured using the xml user command in telephony-service configuration mode to create an Administrative XML (AXL) username and password to access Cisco WebEx Connect. For configuration information, see the "Example: Configuring AXL Usernames and Passwords" section.


Tip Take note of the AXL username and password for Cisco WebEx Connect.


SUMMARY STEPS

1. enable

2. configure terminal

3. voice service voip

4. allow-connections from-type to to-type

5. no supplementary-service sip moved-temporary

6. no supplementary-service sip refer

7. no cti shutdown

8. callmonitor

9. gcid

10. cti csta mode basic

11. cti message device-id suppress-conversion

12. sip

13. registrar server [expires [max sec][min sec]]

14. end

15. configure terminal

16. voice register global

17. mode cme

18. authenticate register

19. exit

20. voice register session-server session-server-tag

21. cti-aware

22. keepalive seconds

23. register-id name

24. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice service voip

Example:

Router# voice service voip

Enters voice-service configuration mode and specifies voice-over-IP (VoIP) encapsulation.

Step 4 

allow-connections from-type to to-type

Example:

Router(config-voi-serv)# allow-connections sip to sip

Allows connections between specific types of endpoints in a VoIP network.

from-type—Originating endpoint type. The following choices are valid:

h323—h.323.

sip—Session Interface Protocol.

to—Indicates that the argument that follows is the connection target.

to-type—Terminating endpoint type. The following choices are valid:

h323—h.323.

sip—Session Interface Protocol.

Step 5 

no supplementary-service sip moved-temporary

Example:

Router(config-voi-serv)# no supplementary-service sip moved-temporary

Disables SIP supplementary service for call forwarding.

Step 6 

no supplementary-service sip refer

Example:

Router(config-voi-serv)# no supplementary-service sip refer

Prevents the router from forwarding a SIP REFER message to the destination for call transfers.

Step 7 

no cti shutdown

Example:

Router(config-voi-serv)# no cti shutdown

Enables CTI integration.

Step 8 

callmonitor

Example:

Router(config-voi-serv)# callmonitor

(Optional) Enables call monitoring messaging functionality on a SIP endpoint in a VoIP network.

Step 9 

gcid

Example:

Router(config-voi-serv)# gcid

(Optional) Enables Global Call ID (Gcid) for every call on an outbound leg of a VoIP dial peer for a SIP endpoint.

Step 10 

cti csta mode basic

Example:

Router(config-voi-serv)# cti csta mode basic

(Optional) Sets the CTI interface in Cisco Unified CME into basic mode.

Step 11 

cti message device-id suppress-conversion

Example:

Router(config-voi-serv)# cti message device-id suppress-conversion

(Optional) Suppresses the conversion or promotion of all extension numbers of associated endpoints, except the primary number, in CTI messages.

Step 12 

sip

Example:

Router(config-voi-serv)# sip

(Optional) Enters SIP configuration mode.

Note Required only if you perform Step 13 to enable the SIP registrar function in Cisco Unified CME.

Step 13 

registrar server [expires [max sec][min sec]]

Example:

Router(config-voi-sip)# registrar server expires max 600 min 60

(Optional) Enables SIP registrar functionality in Cisco Unified CME.

expires—(Optional) Sets the active time for an incoming registration.

max sec—(Optional) Maximum time for a registration to expire, in seconds. Range: 600 to 86400.
Default: 3600. Recommended value: 600.

min sec—(Optional) Minimum time for a registration to expire, in seconds. Range: 60 to 3600.
Default: 60.

Note Ensure that the registration expiration timeout is set to a value smaller than the TCP connection aging timeout to avoid disconnection from the TCP.

Step 14 

end

Example:

Router(config-voi-sip)# end

Exits voice-service configuration mode and enters privileged EXEC mode.

Step 15 

configure terminal

Example:

Router# configure terminal

(Optional) Enters global configuration mode.

Step 16 

voice register global

Example:

Router(config)# voice register global

(Optional) Enters voice register global configuration mode.

Step 17 

mode cme

Example:

Router(voice-register-global)# mode cme

(Optional) Enables mode for provisioning SIP devices in Cisco Unified CME.

Step 18 

authenticate register

Example:

Router(voice-register-global)# authenticate register

Defines the authentication mode for SIP phones in a Cisco Unified CME.

register—All incoming registration requests are challenged and authenticated. Valid for Cisco Unified CME only

Step 19 

exit

Example:

Router(voice-register-global)# exit

Exits voice register global configuration mode.

Step 20 

voice register session-server session-server-tag

Example:

Router(config)# voice register session-server 1

(Optional) Enters voice register session-server configuration mode to enable and configure a session manager in Cisco Unified CME.

session-server-tag—Explicitly identifies a session manager for configuration tasks. Range: 1 to maximum value, where the maximum value is platform dependent and defined by the max-ephone command.

Note Each Cisco WebEx Connect client needs to have one voice register session-server configuration on Cisco Unified CME.

Step 21 

cti-aware

Example:

Router(config-register-fs)# cti-aware

Binds this session manager to the CTI subsystem.

Step 22 

keepalive seconds

Example:

Router(config-register-fs)# keepalive 600

Defines the duration for registrations of external feature servers after which the registration expires.

seconds—Duration for registration, in seconds.
Range: 60 to 3600. Default: 300.

Step 23 

register-id name

Example:

Router(config-register-fs)# register-id john

Creates an ID for explicitly identifying the Cisco WebEx Connect client during Register requests.

name—String for identifying application. Can contain 1 to 30 alphanumeric characters.

Note The register-id name of the voice register session-server must match the username of the ephone that the Cisco WebEx Connect client wants to control over CTI.

Step 24 

end

Example:

Router(config-register-fs)# end

Exits voice register session-server configuration mode and enters privileged EXEC mode.

Configuring a Directory Number or Device for Cisco WebEx Connect Operations

To configure a directory number (DN) or a Cisco Unified IP phone for Cisco WebEx Connect 7.2 operations, perform the following steps for each DN or phone to be monitored and controlled by Cisco WebEx Connect in Cisco Unified CME.

Prerequisites

Cisco Unified CME 8.8 or a later version is installed and configured on the Cisco router.

Cisco WebEx Connect 7.2 or a later version is installed and configured.

DN or Cisco Unified IP phone to be controlled and monitored by Cisco WebEx Connect is configured in Cisco Unified CME. For configuration information, see the "Configuring Phones to Make Basic Calls" section of Cisco Unified Communications Manager Express System Administrator Guide.

Restrictions

Only Cisco Unified SCCP IP phones can be controlled by Cisco WebEx Connect. The Cisco VG224 Analog Phone Gateway and Cisco Unified SIP phones are supported as usual in Cisco Unified CME but not as Cisco Unified IP phones for Cisco WebEx Connect.

Overlays DNs are supported as usual in Cisco Unified CME but not on Cisco Unified IP phones to be controlled or monitored by Cisco WebEx Connect. The Call Monitor Module in Cisco Unified CME is unable to determine if two inbound calls to the same DN are on the same phone or on different phones, as in an overlay configuration.

Not all Cisco Unified SCCP IP phones support the Prompted Make Call feature in the CTI CSTA Protocol Suite. The Cisco VG224 Analog Phone Gateway, Cisco Analog Telephone Adaptors, and SCCP-controlled Foreign Exchange Station ports on Cisco routers do not support a prompted make-call request from a CSTA client application. Certain Cisco Unified phone models, including the Cisco Unified 792X and Cisco Unified 793X, may be unable to complete a prompted make-call request from a CSTA client application.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone-dn tag

4. session-server session-server-tag

5. number number

6. cti watch

7. cti notify

8. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

ephone-dn tag

Example:

Router(config)# ephone-dn 1

Enters ephone-dn configuration mode to configure a DN for a Cisco Unified IP phone line.

Note In case the phone has multiple lines, the line to be monitored by Cisco WebEx Connect is specified.

Step 4 

session-server session-server-tag

Example:

Router(config-ephone-dn)# session-server 1

Specifies a session manager to manage and monitor Register and Subscribe messages during a feature-server session.

session-server-tag—Unique identifier of previously configured session manager in Cisco Unified CME. Range: 1 to 8. When configured in voice register dn configuration mode or in ephone-dn configuration mode, this argument can contain up to eight session-server-tags, separated by commas (,).

Step 5 

number number
Example:

Router(config-ephone-dn)# number 106

Associates a telephone or extension number with an ephone-dn in a Cisco Unified CME.

number—String of up to 16 characters that represents an E.164 telephone number. Normally, the string is composed of digits but the string may contain alphabetic characters when the number is dialed only by the router, as with an intercom number. One or more periods (.) can be used as wildcard characters.

Step 6 

cti watch

Example:

Router(config-ephone-dn)# cti watch

Allows Cisco WebEx Connect to monitor and control this DN in Cisco Unified CME.

Note The cti watch command can also be configured in ephone-dn-template configuration mode. The value set in ephone-dn configuration mode has priority over the value set in ephone-dn-template configuration mode.

Step 7 

cti notify

Example:

Router(config-ephone-dn)# cti notify

(Optional) Forces the ephone-dn into a constant "up" state to allow CTI operations on this DN.

Note Required when the ephone-dn to be monitored or controlled is not associated with a physical device.

Note This command can also be configured in ephone-dn-template configuration mode. The value set in ephone-dn configuration mode has priority over the value set in ephone-dn-template configuration mode.

Step 8 

end

Example:

Router(config-ephone-dn)# end

Exits ephone-dn configuration mode and enters privileged EXEC mode.

Configuring the Softphone Mode in Cisco WebEx Connect

To configure the softphone mode in Cisco WebEx Connect 7.2, perform the following steps.

Prerequisites

Cisco Unified CME 8.8 or a later version is installed and configured on the Cisco router.

Cisco WebEx Connect 7.2 or a later version is installed and configured.

Restrictions

Cisco WebEx Connect 7.2 in softphone mode does not support conferencing.

MWI is supported in softphone mode but the MWI status is not retained after the softphone is restarted.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register pool pool-tag

4. id mac address

5. type phone-type

6. number tag dn dn-tag

7. username username password password

8. description string

9. codec g711ulaw

10. dtmf-relay rtp-nte

11. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice register pool pool-tag

Example:

Router(config)# voice register pool 96

Enters voice register pool configuration mode and creates a pool configuration for a Cisco Unified SIP IP phone in Cisco Unified CME.

pool-tag—Unique number assigned to the pool.
Range: 1 to the upper limit defined by the max-pool command.

Step 4 

id mac address

Example:

Router(config-register-pool)# id mac 1111.2222.3333

Explicitly identifies a locally available Cisco Unified SIP IP phone.

mac address—The mac address keyword/argument combination is used to identify the MAC address of a particular Cisco Unified SIP IP phone.

Step 5 

type phone-type

Example:

Router(config-register-pool)# type CUCIConnect

Defines a phone type for a Cisco Unified SIP IP phone.

CUCIConnect—Cisco WebEx Connect in softphone mode.

Step 6 

number tag dn dn-tag

Example:

Router(config-register-pool)# number 1 dn 10

Indicates the E.164 phone numbers that the registrar permits to handle the Register message from the Cisco Unified SIP IP phone

tag—Identifies the telephone number when there are multiple number commands. Range: 1 to 10.

dn dn-tag—Identifies the directory number tag for this phone number as defined by the voice register dn command. Range: 1 to 150.

Step 7 

username username password password

Example:

Router(config-register-pool)# username marplej password novel

Assigns an authentication credential to a phone user so that the Cisco Unified SIP IP phone can register in Cisco Unified CME.

username—Username of the local Cisco Unified SIP IP phone user. Default: Admin.

password—Enables password for the Cisco Unified SIP IP phone user.

password—Password string.

Step 8 

description string

Example:

Router(config-register-pool)# description Jane Marple

Displays a customized description, instead of the extension number, in the header bar of a Cisco Unified SIP IP phone.

string—Allows for a maximum of 128 characters, including spaces. There are no character restrictions.

Step 9 

codec g711ulaw

Example:

Router(config-register-pool)# codec g7711ulaw

Specifies the codec to be used when setting up a call for a Cisco Unified SIP IP phone in Cisco Unified CME.

g711ulaw—G.711 micro-law 64K bps.

Step 10 

dtmf-relay rtp-nte

Example:

Router(config-register-pool)# dtmf relay rtp-nte

Specifies the list of DTMF relay methods that can be used to relay DTMF audio tones between SIP endpoints.

rtp-nte—Forwards DTMF audio tones by using Real-Time Transport Protocol with a Named Telephone Event payload. The rtp-nte keyword configures the DTMF relay for voicemail.

Step 11 

end

Example:

Router(config-register-pool)# end

Exits voice register pool configuration mode.

Clearing a Session Between Cisco WebEx Connect and Cisco Unified CME

To clear an active CTI session between Cisco WebEx Connect and Cisco Unified CME, perform the following steps.

Prerequisites

Cisco Unified CME 8.8 or a later version is installed and configured on the Cisco router.

Cisco WebEx Connect 7.2 or a later version is installed and configured.

ID for an active CTI session is identified using the show cti session command.

SUMMARY STEPS

1. enable

2. clear cti session session-id

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

clear cti session session-id

Example:

Router# clear cti session 12345

Tears down the connection between Cisco WebEx Connect and Cisco Unified CME.

session_id—Unique numeric identifier for the session. String length is 1 to 10 characters. String value is 1 to 2147483647.

Configuration Examples for Cisco WebEx Connect 7.2
in Cisco Unified CME

Example: Configuring AXL Usernames and Passwords

Example: Configuring Usernames and Passwords for Client Authentication

Example: Authenticating Registration Requests Using Usernames and Passwords

Example: Configuring the Softphone Mode in Cisco WebEx Connect 7.2

Example: Configuring Directory Numbers to be Monitored and Controlled by Cisco WebEx Connect

Example: Configuring AXL Usernames and Passwords

A CTI client that registers with AXL usernames and passwords configured using the xml user command in telephony-service configuration mode is treated as a CTI server that can control all ephone-dn configurations with the cti watch command. The following example shows cti-admin as the username and Unity as the password configured to access a CTI client like Cisco WebEx Connect:

telephony-service
xml user cti-admin password Unity
 
   

Example: Configuring Usernames and Passwords for Client Authentication

Only the Cisco WebEx Connect client authenticated with the credentials of a particular ephone can request call control on the lines configured under that ephone. The following example shows how a username and a password are configured for client authentication. Upon authenticating its registration request with the username jones and the password Systems, the Cisco WebEx Connect client is allowed to control ephone-dn 16, which is configured on button 1 of ephone 7.

ephone  7
 mac-address 0014.A9D9.CA96
 type 7911
 button  1:16
 username jones password Systems
 cti notify
 cti watch

Other clients that registered to Cisco Unified CME but did not authenticate using the username and password configured for ephone 7 are disallowed from requesting call control on the line on ephone 7.

Example: Authenticating Registration Requests Using Usernames and Passwords

The following example shows that the register-id name of the voice register session-server matches the the username of the ephone that the Cisco WebEx Connect client wants to monitor and control over CTI. To monitor and control ephone 1, Cisco WebEx Connect uses username john and password Cisco to register to Cisco Unified CME. Cisco Unified CME uses the same password to authenticate a CTI registration request.

!
voice logout-profile 1
number 203 type normal
!
voice user-profile 1
user user204 password psswrd
number 204 type normal
!
.
.
.
ephone-dn 1
session-server 1
number 201
cti watch
!
!
ephone-dn 2
session-server 1,2
number 202
cti watch
cti notify
!
!
ephone 1
mac-address 001E.4A34.A35F
type 7961
button 1:1
username john password Cisco
!
!
!
ephone 2
mac-address 000F.8FC7.B681
type 7960
button 1:2
username jane password America
!
!
!
voice register global
mode cme
authenticate register
authenticate realm wc-cme
!
!
voice register session-server 1
cti-aware
keepalive 400
register-id john
 
   
 
   

Example: Configuring the Softphone Mode in Cisco WebEx Connect 7.2

The following example shows how to configure Cisco Unified SIP IP phone type CUCIConnect for softphone mode in Cisco Webex Connect 7.2:

voice register dn  20
  number 2820
  name Sherlock Holmes
  label Sherlock
!
voice register pool  96
  id mac 1111.2222.3333
  type CUCIConnect
  number 1 dn 20
  username sherlockh password watson
  description Sherlock Holmes
  codec g711ulaw
!
 
   

Example: Configuring Directory Numbers to be Monitored and Controlled by Cisco WebEx Connect

The following example shows how to configure the directory numbers to be monitored and controlled by Cisco WebEx Connect:

 
   
ephone-dn 1
session-server 1
number 1006
cti watch
cti notify
!
!
ephone-dn 2
session-server 2
number 1007
cti watch
cti notify
!
!
ephone-dn 3
session-server 3
number 1008
cti watch
cti notify
 
   
ephone-dn 4
session-server 4
number 1009
cti watch
cti notify
 
   
 
   
ephone 1
mac-address 0021.A0D9.2D1E
type 7961
button 1:1
username user6 password cisco
 
   
ephone 2
mac-address 0011.21FF.69D3
type 6921
button 1:2
username user7 password cisco
 
   
ephone 3
mac-address 0011.21FF.6AA8
type 6941
button 1:3
username user8 password cisco
 
   
ephone 4
mac-address 001B.D40C.412E
type 7941
button 1:4
username user9 password cisco
 
   

Additional References

Related Documents


 

Standards

Standard
Title

ECMA-269

Services for Computer Supported Telecommunications Applications (CSTA) Phase III

TR/87

Using CSTA for SIP Phone User Agents (uaCSTA)


MIBs

MIB
MIBs Link

None

To locate and download MIBs for selected platforms, Cisco software releases, and feature sets, use Cisco MIB Locator found at the following URL:

http://www.cisco.com/go/mibs


RFCs

RFC
Title

None


Technical Assistance

Description
Link

The Cisco Support and Documentation website provides online resources to download documentation, software, and tools. Use these resources to install and configure the software and to troubleshoot and resolve technical issues with Cisco products and technologies. Access to most tools on the Cisco Support and Documentation website requires a Cisco.com user ID and password.

http://www.cisco.com/cisco/web/support/index.html


Feature Information for Cisco WebEx Connect 7.2 in
Cisco Unified CME

Table 2 lists the release history for this feature.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.


Note Table 2 lists only the software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature.


Table 2 Feature Information for Cisco WebEx Connect 7.2 in Cisco Unified CME

Feature Name
Releases
Feature Information

Cisco WebEx Connect 7.2 in
Cisco Unified CME

15.2(1)T

Enables Cisco WebEx Connect, through the CSTA interface, to monitor and control Cisco Unified IP phones in Cisco Unified CME.

The following commands were introduced or modified: type (voice register pool), voice register session-server.