This document provides a sample installation of Cisco Video Telephony
(VT) Advantage on a Cisco CallManager Express (Cisco CME) System.
Ensure that you meet these requirements before you attempt this
Enable Video on Cisco CallManager Express
Enable Video on each Cisco IP phone
Connect the Cisco IP phone to the telephony network
Download the Cisco VT Advantage software
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Cisco VT Advantage is a system that brings video telephony
functionality to Cisco IP phones enabled for video. Cisco VT Advantage software
integrated with the VT camera allows a personal computer connected to a Cisco
IP phone to add video to phone calls without requiring the push of an extra
button. With Cisco VT Advantage enabled, you still have the capability for the
IP phone to forward, transfer, hold, or mute. Cisco VT Advantage is intended
for desktop-to-desktop IP video calls, and not as a video conferencing
Complete these steps in order to install the Cisco VT
Figure 1—Cisco VT Camera
Remove the camera, privacy shade, and the flexible camera base from
Mount the camera on the flexible camera base.
Attach the privacy shade to the camera.
Position the camera on top of your monitor.
Note: Do not connect the camera if the VT Advantage software is not
The Requirements section of this document
specifies that you need to have the software installed already. If you have not
done so, or you want to upgrade the version, you can download the software from
(registered customers only)
If you require assistance when you install the software on your PC,
Advantage Installation on a PC for more information.
Complete these steps in order to verify that your Cisco VT Advantage
program works correctly.
Choose Start > Programs > Cisco VT Advantage
in order to launch the VT Advantage program.
If the program does not open, but you are able to see the small
icon on the Taskbar, double-click on it in order to bring up the VT Advantage
Figure 2—Cisco VT Advantage Icon
Click the Start Video Check button in order to see
both the local and remote windows that display the images of the video
Once a phone call is made, you should see yourself on the local
window and the person on the other side of the phone call on the remote window.
Also, you should see a solid green bar for the sending and receiving window. If
you have a red X through the VT Advantage window, then you need to troubleshoot
Figure 3—VT Advantage Remote and Local
If you do not receive a local signal, make sure that
the video camera is installed correctly into the USB port and that it is not
muted in the VT Advantage application (Video > mute
Another problem that you might encounter is that you see a red X
through the VT Advantage window which means that there is no connection between
the IP phone and your PC. Check that the cable is plugged in properly and that
it is not malfunctioning.
Figure 4—Connectivity Problems
Another option is to check the configuration that you have on your
Cisco CallManager Express system in order to see if video is enabled on the
Cisco CallManager Express and the IP phones. This output is an excerpt from a
working Cisco CallManager Express configuration.
load 7960-7940 P00307020300
ip source-address 172.22.1.154 port 2000
service phone videoCapability 1
!--- The service phone videoCapability command enables
!--- the video functionality on your Cisco CallManager Express system. This command
!--- is case sensitive, so in order for it to work, it must be typed
!--- as is shown here:
dialplan-pattern 1 5125551212 extension-length 4
max-conferences 8 gain -6
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 11 dual-line
name Cisco Auto-Attendant
call-forward all 2010
call-forward busy 2010
ephone-dn 12 dual-line
call-forward busy 2000
call-forward noan 2000 timeout 10
!--- The video command enables the option of using video
!--- on your phone. Once this configuration is added, your
!--- phone shows a small camera icon on the bottom right
!--- corner of the window.
button 1:11 2:16
If you get the error message not connected to
phone when you run the VT Advantage Camera connect tool, check
if the PC has access to the voice VLAN. Make sure that the firewall does not
block the route to the voice VLAN, and, if there is no route to the voice VLAN
on the firewall, you need to add a route.
If video works between intrasites but not intersites, then perform this
Go to System > Locations and
change the Location RSVP settings parameter to No