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Cisco Unified Communications Manager Express

Use Microsoft Outlook with Cisco Unified CallManager Express

Cisco - Use Microsoft Outlook with Cisco Unified CallManager Express

Document ID: 70983

Updated: Jul 02, 2007

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Introduction

This document describes the procedure to use Microsoft Outlook with Cisco Unified CallManager Express. It demonstrates the phone configuration in Cisco CallManager Express, the installation of Cisco CallManager Express Telephone Service Provider and the CiscoIOSTspLite driver on a personal computer (PC), and the dialing of a called party by Microsoft Outlook in representation of a phone controlled by Cisco CallManager Express.

Prerequisites

Requirements

Ensure that you meet these requirements before you attempt this configuration:

  • Cisco Unified CallManager Express

  • Microsoft Office Outlook

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unified CallManager Express version 4.x

  • Microsoft Office Outlook 2003

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Network Diagram

This document uses this network setup, see Figure 1:

  • Cisco Unified CallManager Express that runs on Cisco 3845

  • Two IP Phones controlled by the Cisco CallManager Express

  • One Personal Computer that runs Microsoft Windows XP and Microsoft Office Outlook

Figure 1 - Network Diagram

outlook-ccme-f1.gif

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Background

The purpose of this document is to complete these tasks:

  • Install the Cisco Unified CallManager Express Telephony Service Provider on a PC that runs Window XP Professional.

  • Install the CiscoIOSTspLite driver on a PC that runs Window XP Professional.

  • Use Microsoft Outlook in order to control one IP phone registered to Cisco Unified CallManager Express and dial another phone through Microsoft Outlook.

Installation and Configuration

Example Configuration

Before you start the configuration, it is assumed that Cisco Unified CallManager Express is fully tested and works properly. These two phones are controlled by this Cisco Unified CallManager Express. These are the configurations of these two phones:

  • Phone A

    
    !--- Line 1 for Phone A
     
     ephone-dn  2
     number 1000
     label 1000
     preference 1
     call-forward busy 9999
     call-forward noan 9999 timeout 10
     no huntstop
    
    !--- Line 2 for Phone A
     
     ephone-dn  4
     number A3005
     label A3005
     name Intecom from Rob
     intercom A3006
    
    !--- Line 3 for Phone A
     
     ephone-dn  6 2000 label "Paging System"
     number 61720
     pickup-group 5001
     label 61720
     description 5137426172
     call-forward all 7000'
     call-forward busy 7000
     call-forward noan 7000 timeout 10
     night-service bell
    
    !--- Phone A Configuration
    
     ephone  3
     description 1000
     username "ksaxon" password test
     mac-address 000A.8A67.5313
     type 7960
     keep-conference endcall
     button  1:2 2:4 3:6
  • Phone B

    
    !--- Line 1 for Phone B
    
     ephone-dn  8
     number 7970
     label  7970
     call-forward busy 9999
     call-forward noan 9999 timeout 10
    
    !--- Line 2 for Phone B
    
     ephone-dn  10
     number 8970
     label 8970
    
    !--- Line 3 for Phone B
    
     ephone-dn  12
     number 9970
     label 9970
    
    !--- Line 4 for Phone B
    
     ephone-dn  14
     number A3006
     label A3006
     name Intercom from Rob
     intercom A300510.C6E2.8F2D
    
    !--- Phone B Configuration
    
     ephone  7
     description 7971
     mac-address 0011.92BA.1B12
     type 7971
     button  1:8 2:10 3:12 4:6

Step-by-Step Instructions

Complete these steps:

  1. Install the Cisco Unified CallManager Express Telephony Service Provider:

    1. Run CiscoUnifiedCMETSPSetup201.exe. The Cisco Unified CallManager Express TSP 2.0 Setup Wizard appears. See Figure 2.

      Figure 2: Cisco Unified CME TSP 2.0 Setup Wizard

      outlook-ccme-f2.gif

    2. Click Next. The License Agreement window appears. See Figure 3.

      Figure 3: License Agreement

      outlook-ccme-f3.gif

    3. Click the I accept the terms of the license agreement radio button, and click Next. The Customer Information window appears. See Figure 4.

      Figure 4: Customer Information

      outlook-ccme-f4.gif

    4. Fill the User Name and Company Name fields.

    5. Click Next, and the Setup Type window appears. See Figure 5.

      Figure 5: Setup Type

      outlook-ccme-f5.gif

    6. Click the Complete radio button, and click Next. The Ready to Install the Program window appears. See Figure 6.

      Figure 6: Ready to Install the Program

      outlook-ccme-f6.gif

    7. Click Install. The Welcome to Cisco CME TSP Setup Wizard window appears. See Figure 7.

      Figure 7: Welcome to Cisco CME TSP Setup Wizard

      outlook-ccme-f7.gif

    8. Click Next. The Mode of Operation window appears. See Figure 8.

      Figure 8: Mode of Operation

      outlook-ccme-f8.gif

    9. Click Control an IP-Phone, and click Next. The User Preferences window appears. See Figure 9.

      Figure 9: User Preferences

      outlook-ccme-f9.gif

    10. Check Turn on speak on answer or making call and Enable Trace. Choose the trace level and enter the trace file path.

    11. Click Next. The Account Information window appears. See Figure 10.

      Figure 10: Account Information

      outlook-ccme-f10.gif

    12. Enter the CME IP-Address, Port, User Name, Password and Verify Password.

    13. Click Next. The Connections to CME window appears. See Figure 11.

      Figure 11: Connections to CME

      outlook-ccme-f11.gif

    14. Choose the PC IP address and Bandwidth from their respective drop-down lists.

    15. Click Start. See arrow A in Figure 11. Review all messages in the Status list box in order to verify if the PC successfully contacts the Cisco Unified CallManager Express. See arrow B in Figure 11. This represents a successful connection between the PC and the Cisco Unified CallManager Express. Based on the messages, the PC can successfully control one phone with three lines defined under the Cisco CallManager Express control.

      Connecting to host '10.89.177.8' [10.89.177.8]...
      Host '10.89.177.8' [10.89.177.8] responded successfully.
      32 bytes received in 0 msecs.
      Found Router : 10.89.177.8
      Success : Registered user with 10.89.177.8
      Found line : lineInst 1 dirNumber 1000 displayName 1000
      Found line : lineInst 2 dirNumber A3005 displayName A3005
      Found line : lineInst 3 dirNumber 6172 displayName 6172
      Found line : lineInst 4 dirNumber 
      Found line : lineInst 5 dirNumber 
      Found line : lineInst 6 dirNumber
    16. Click Next. The Call Appearance/Feature Buttons window appears. See Figure 12. It represents a specific phone with three lines configured which matches messages in the status list box in step 15.

      Figure 12: Call Appearance/Feature Buttons

      outlook-ccme-f12.gif

    17. Click Next. The Saving Configuration Changes window appears. See Figure 13.

      Figure 13: Saving Configuration Changes

      outlook-ccme-f13.gif

    18. Click Finish.

    19. Restart the PC.

  2. Complete these steps in order to install the CiscoIOSTspLite driver

    1. Run the the CiscoIOSTspLit1.3.exe. The Welcome to the InstallShield Wizard for CiscoIOSTspLite1.3 window appears. See Figure 14.

      Figure 14: InstallShield Wizard for CiscoIOSTspLite1.3

      outlook-ccme-f14.gif

    2. Click Next. The License Agreement window appears. See Figure 15.

      Figure 15: License Agreement (CiscoIOSTspLite1.3)

      outlook-ccme-f15.gif

    3. Click I accept the terms in the license agreement and, click Next. The Customer Information window appears. See Figure 16.

      Figure 16: Customer Information (CiscoIOSTspLite1.3)

      outlook-ccme-f16.gif

    4. Fill the User Name and Organization fields. Click Next. The Ready to Install the Program window appears. See Figure 17.

      Figure 17: Ready to Install the Program

      outlook-ccme-f17.gif

    5. Click Install. The Cisco IOS Telephony Service Provider window appears. See Figure 18. The User Name and Password must match the User Name and Password, as shown in Figure 10.

      Figure 18: Cisco IOS Telephony Service Provider

      outlook-ccme-f18.gif

    6. Click OK. The InstallShield Wizard Completed window appears.

      Figure 19: InstallShield Wizard Completed

      outlook-ccme-f19.gif

    7. Click Finish. The Reboot window appears. See Figure 20.

      Figure 20: Reboot

      outlook-ccme-f20.gif

    8. Click OK in order to reboot the PC.

Verify

You can log into Cisco Unified CallManager Express and issue the show ephone command. Figure 21 is an extraction of show ephone. It represents that the PC with an IP address of 64.101.134.165 controls ephone-3. The username is ksaxon and the status is registered .See arrow A in Figure 21.

Figure 21: Show Ephone

outlook-ccme-f21.gif

The next step is to dial the contact with Microsoft Outlook in representation of the phone controlled by Cisco Unified CallManager Express:

  1. Open Microsoft Outlook, and open the Contacts folder. See Figure 22.

  2. Select a contact to call.

    Figure 22: Contacts List

    outlook-ccme-f22.gif

  3. Right-click the selected contact. See arrow A in Figure 22. Then, choose Call Contacts from the drop-down list. See arrow B in Figure 22. The New Call window appears. See Figure 23. The End Call button is grayed out. See arrow B in Figure 23.

    Figure 23: New Call - Start Call

    outlook-ccme-f23.gif

  4. Click Start Call. See arrow A in Figure 23.

  5. If the call succeeds, the Start Call button is grayed out. See arrow A in Figure 24.

    Figure 24: New Call - End Call

    outlook-ccme-f24.gif

  6. You can talk with the called party with the audio devices, such as speakers and headphones, on the PC.

  7. Click End Call in order to terminate the call. See arrow B in Figure 24.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

Related Information

Updated: Jul 02, 2007
Document ID: 70983