This document describes the steps required to resolve the Cisco Unified
Communications Manager Express (CME) GUI error messages.
There are no specific requirements for this document.
The information in this document is based on Cisco Unified
Communications Manager Express Version 7.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you attempt to modify the Cisco Unified CME configuration through
the GUI, this error message appears: Configuration change
failed. Please report the following error: Parser return code
This issue occurs when the user is not present in the AAA
In order to resolve this issue, disable AAA authorization of
configuration commands using the
aaa authorization config-commands
command in the global
configuration mode on the Cisco Unified CME. By default, AAA authorization is
aaa authorization config-commands
command in order to stop
the network access server from attempting configuration command authorization.
When you log in to the graphical user interface of the Cisco Unified
CME as an end user to change the settings on the phone, the system checks for
the user credentials in the AAA configuration. If the user credentials are not
configured in the AAA configuration, it will not allow you to make the changes.
Use the no aaa authorization config-commands command
in order to allow only users configured under AAA the permission to make
changes to the configuration.
This command presents no real security risks. The device log in remains
restricted, so only people that have access to the device are able to log in
and make changes. The users of your phone system that have access to the GUI,
do not have access to the routers CLI with their credentials, so there is no
chance that the configuration might obtain errors by disabling aaa
Another alternate solution is to add the user to the AAA database. If
you add the user to the AAA database, they can configure Cisco Unified CME
through the GUI, and the error message does not appear.
After you log in to Cisco Unified CME server, this error message
appears when you select Configure > Phone or
Configure > Extensions using the Web GUI:
Site Name: local
Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: CME login failed
Note: When you select Configure > Users, it works
In order to resolve this issue, add this command under the Cisco
Unified CME configuration:
ip http authentication enable
This issue can also occur if Cisco Unified CME is not able to
synchronize with the information on CUE GUI. Make sure that the web admin
password and the host name are correctly configured in the Call Manager Express
parameters under CUE GUI.
You receive this error when you log in to Cisco Unified CME via Cisco
Unity Express (CUE):
Error: login to callmanager express failed with the new values. check the
new call manager express configuration and enter correct values.
Error: Unable to login as administrator to the Cisco CallManagerExpress at
Details: Login failed. Hostname not configured.
In order to resolve this issue, loading the GUI files to the GUI folder
In a CME/CUE environment, CUE functions fine. However, when you use the
CUE GUI to configure the phones or extensions, the screen appears gray with
view window displayed in the left corner.
This issue can occur in the directory entry
telephony-service, the name
value is entered with quotation marks. Remove the quotation marks from the
directory entry name to resolve the issue.
Note: The value for the name field in the command
directory entry name
be configured in the following way: 1 to 24 alphanumeric characters, including
spaces. Name cannot include opening or closing quotation marks (`, ' , ", or
Note: Also, make sure that the GUI files are loaded into the flash.
The Cisco Unified CME/CUE GUI does not open, or you are unable to log
in to the Cisco Unified CME/CUE GUI, and you receive this error:
Login to CallManager Express as administrator failed.
Check your CallManager Express configuration. Connection refused.
Verify these items in order to resolve this issue:
Check the Cisco Unified CME GUI files to make sure the versions are
correct. If they are incorrect, download the correct versions, and copy the
files over to the flash.
Make sure the firewall or ACLs or NAT configuration are not blocking
any relevant traffic.
Check if the browser is configured with the correct security settings
and uses the latest version of Java.
Make sure the file names use the correct case. The file system is
case sensitive; that is, the file system considers
readme.txt and README.TXT as two
Make sure there is route between Cisco Unified CME and CUE; if
required, you must add a static route.
Make sure that the ip http server and
ip http path flash: commands are configured in the
You are unable to log in to CUE GUI, and you receive this error
message: LOGIN FAILED, System is not Initialized. Only
Administrator logins are allowed.
Make sure the admin user is part of
Administrator group. You can create the user
account admin and assign to the