Cisco Unified CallManager Serviceability System Guide, Release 4.2(3)
Performance Objects and Counters
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Performance Objects and Counters

Table Of Contents

Performance Objects and Counters

Performance Objects and Counters

Real-Time Monitoring Tool

SNMP MIBs

Counter Similarities

Where to Find More Information


Performance Objects and Counters


This chapter provides an overview of Cisco Unified CallManager-related objects and counters and the real-time information monitoring applications that Cisco Unified CallManager supports.

The following sections provide information about Cisco Unified CallManager-related objects and counters and monitoring applications and how Cisco Unified CallManager uses them:

Performance Objects and Counters

Real-Time Monitoring Tool

SNMP MIBs

Counter Similarities

Where to Find More Information

Performance Objects and Counters

Cisco Unified CallManager directly updates Performance counters (called PerfMon counters), which are call-processing-related counters. The counters contain simple, useful counts such as number of registered phones, number of active calls, and number of available conference bridge resources.

The following list identifies the Cisco Unified CallManager-related performance objects (objects contain the counters). For a complete list, including descriptions, of all performance objects and associated counters, see "Performance Objects and Counters."

Cisco ACB Device

Cisco Analog Access

Cisco Annunciator Device

Cisco CallManager

Cisco CallManager System Performance

Cisco CTI Manager

Cisco Extension Mobility

Cisco GateKeeper

Cisco H323

Cisco Hunt Lists

Cisco HW Conference Bridge Device

Cisco IPMA Service (supports Cisco Unified CallManager Assistant)

Cisco Lines

Cisco Locations

Cisco Media Streaming Application

Cisco Messaging Interface

Cisco MGCP FXO Device

Cisco MGCP FXS Device

Cisco MGCP Gateways

Cisco MGCP PRI Device

Cisco MGCP T1CAS Device

Cisco MOH Device

Cisco MTP Device

Cisco Phones

Cisco SIP

Cisco SW Conference Bridge Device

Cisco TcdSrv

Cisco TFTP Server

Cisco Transcode Device

Cisco Video Conference Bridge

Cisco WebDialer

The Cisco CallManager object contains most of the performance counters, and these counters have only one instance. The instance-based counters that belong to the other objects can have zero or more instances. For example, if two phones are registered to Cisco Unified CallManager, two instances of each counter that belong to the Cisco phones object exist.

The counters within each object contain descriptions. The Microsoft Performance counter descriptions match the Real-Time Monitoring Tool counter descriptions. See Chapter 12, "Microsoft Performance," for detailed information about Microsoft performance. See "Performance Objects and Counters," for a complete list, including descriptions, of all the performance objects and counters that are used in Cisco Unified CallManager and Microsoft Performance.

Real-Time Monitoring Tool

The Real-Time Monitoring tool (RTMT), available in Cisco Unified CallManager Serviceability, provides monitoring of Cisco Unified CallManager-related performance objects and devices. The device information includes device registration status, IP address, description, and model type. RTMT provides clusterwide information that is stored in eight tables. The tables include phone, gateway devices, media, H.323 devices, SIP trunk, hunt list, computer telephony integration (CTI), and voice messaging.

RTMT also displays object and counter information that each Cisco Unified CallManager node in the cluster keeps. RTMT directly monitors the performance object and counters.

For more information about Real-Time Monitoring, see Chapter 9, "Real-Time Monitoring Tool."

SNMP MIBs

The Cisco Unified CallManager Simple Network Management Protocol (SNMP) extension agent resides in each Cisco Unified CallManager node and exposes the CISCO-CCM-MIB that provides detailed information about devices that are known to the node. The CISCO-CCM-MIB provides device information such as device registration status, IP address, description, and model type for the node (not the cluster).


Note To locate the CISCO-CCM-MIB, go to the following link:
ftp://ftp.cisco.com/pub/mibs/supportlists/callmanager/callmanager-supportlist.html.


The following list identifies the CISCO-CCM-MIB device tables:

ccmPhoneTable

ccmPhoneExtensionTable

ccmPhoneFailedTable

ccmPhoneStatusUpdateTable

ccmPhoneExtnTable

ccmGatewayTable

ccmMediaDeviceTable

ccmProductTypeTable

ccmCTIDeviceTable

ccmCTIDeviceDirNumTable

ccmSIPDeviceTable

ccmH323DeviceTable

ccmVoiceMailDeviceTable

ccmVoiceMailDirNumTable

CCM_SNMP_MIB supports the following counters:

ccmRegisteredPhones

ccmUnregisteredPhones

ccmRejectedPhones

ccmRegisteredGateways

ccmUnregisteredGateways

ccmRejectedGateways

ccmRegisteredMediaDevices

ccmUnregisteredMediaDevices

ccmRejectedMediaDevices

ccmRegisteredCTIDevices

ccmUnregisteredCTIDevices

ccmRejectedCTIDevices

ccmRegisteredVoiceMailDevices

ccmUnregisteredVoiceMailDevices

ccmRejectedVoiceMailDevices

For more information about SNMP, see Chapter 18, "Simple Network Management Protocol."

Counter Similarities

The performance counters for phones and gateways have related or overlapping information that RTMT device monitoring and CISCO-CCM-MIB also use. See "Cisco Unified CallManager Performance Counters, RTMT, and CISCO-CCM-MIB," for related information.

Where to Find More Information

Related Topics

Chapter 9, "Real-Time Monitoring Tool"

Chapter 12, "Microsoft Performance"

Chapter 18, "Simple Network Management Protocol"

"Cisco Unified CallManager Performance Counters, RTMT, and CISCO-CCM-MIB"

"Performance Objects and Counters"

Understanding Performance Monitoring, Cisco Unified CallManager Serviceability Administration Guide

Viewing Performance Statistics, Cisco Unified CallManager Serviceability Administration Guide

Additional Cisco Documentation

Troubleshooting Guide for Cisco Unified CallManager