Cisco JTAPI Developer Guide for Cisco CallManager 3.3(3)
Appendix B: CTI Error Codes
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CTI Error Codes

Table Of Contents

CTI Error Codes


CTI Error Codes


Table B-1 CTI Error Codes 

Error Name
Description

CFWDALL_ALREADY_OFF

Attempt to turn off CFWALL while it is already off

CFWDALL_ALREADY_SET

Attempt to set CFWALL while it is already set

CFWDALL_DESTN_INVALID

Attempt to CFWALL to an invalid destination

COMMAND_NOT_IMPLEMENTED_ON_DEVICE

Internal call processing error: device does not support the command.

CONFERENCE_ALREADY_PRESENT

Attempt to conference a party that is already in conference

CONFERENCE_FAILED

Conference complete was not successful.

CONFERENCE_FULL

All conference bridges are busy.

CONFERENCE_INACTIVE

Attempt to complete conference while consult conference is not active

CONFERENCE_INVALID_PARTICIPANT

Trying to conference to self or an invalid participant

CTIERR_ASSOCIATED_LINE_NOT_OPEN

Command issued on a line that must be open

CTIERR_CALL_AREADY_EXISTS

Another call already exists on the line.

CTIERR_CALLHANDLE_NOTINCOMINGCALL

Attempt to answer a call that either does not exists or is not in the correct state

CTIERR_CALLHANDLE_UNKNOWN_TO_LINECONTROL

Attempt to redirect call that was unknown to line control

CTIERR_CANNOT_OPEN_DEVICE

Device open failed because the associated device is shutting down (unregistering).

CTIERR_CANNOT_TERMINATE_MEDIA_ON_PHONE

An application cannot terminate media when the device has a physical phone (the phone always terminates the media).

CTIERR_CLUSTER_LINK_FAILURE

Link failed to one of the call managers in the cluster (network error).

CTIERR_COMMAND_NOT_IMPLEMENTED_ON_DEVICE

Device does not support the command.

CTIERR_DB_ERROR

Device query contained an illegal device type.

CTIERR_DB_ILLEGAL_DEVICE_TYPE

No longer used

CTIERR_DB_NO_MORE_DEVICES

No longer used

CTIERR_DEVICE_NOT_OPEN

Attempt to open either a line on a device that is not open or a device that must already be registered (that is, an IP phone device)

CTIERR_DIRECTORY_LOGIN_FAILED

Login to the directory server failed when the provider was opened.

CTIERR_HOLDFAILED

Line control or call control rejected hold.

CTIERR_ILLEGAL_CALLINGPARTY

Attempt to originate call by using a calling party that is not on the device

CTIERR_ILLEGAL_CALLSTATE

Line is not in a legal state to invoke the command.

CTIERR_ILLEGAL_HANDLE

Handle is unknown to the system.

CTIERR_ILLEGAL_MESSAGE_FORMAT

QBE protocol error (bug)

CTIERR_INCORRECT_MEDIA_CAPABILITY

Device registration failed due to incorrect media capability.

CTIERR_INVALID_DTMFDIGITS

Play DTMF request failed because it is an invalid DTMF digit.

CTIERR_LINECONTROL_FAILURE

Line control refuses to let a new call be initiated because of its state (probably bug).

CTIERR_MEDIA_ALREADY_TERMINATED

Attempt to terminate on a media device that already has media terminated

CTIERR_NOT_INITIALIZED

Attempt to open a provider before CTI initialization completes

CTIERR_OPERATION_FAILED_QUIETCLEAR

Feature unavailable for this call due to temporary failure

CTIERR_PROVIDER_ALREADY_OPEN

Attempt to reopen a provider

CTIERR_PROVIDER_NOT_OPEN

Attempt to issue a CTI command before the provider was open

CTIERR_REDIRECT_CALL_CALL_TABLE_FULL

Internal error returned from call control

CTIERR_REDIRECT_CALL_DESTINATION_BUSY

Redirect destination is busy.

CTIERR_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER

Redirect destination is out of order.

CTIERR_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT

Internal error returned from call control

CTIERR_REDIRECT_CALL_DOES_NOT_EXIST

Attempt to redirect a call that does not exist or is not longer active

CTIERR_REDIRECT_CALL_INCOMPATIBLE_STATE

Internal error returned from call control

CTIERR_REDIRECT_CALL_MEDIA_CONNECTION_FAILED

Internal error returned from call control

CTIERR_REDIRECT_CALL_NORMAL_CLEARING

Internal error returned from call control

CTIERR_REDIRECT_CALL_ORIGINATOR_ABANDONED

Far end hung up on the call being redirected

CTIERR_REDIRECT_CALL_PARTY_TABLE_FULL

Internal error returned from call control

CTIERR_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION

Internal error returned from call control

CTIERR_REDIRECT_CALL_PROTOCOL_ERROR

Internal error returned from call control

CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION

Attempt to redirect to an unknown destination

CTIERR_REDIRECT_CALL_UNKNOWN_ERROR

Internal error returned from call control

CTIERR_REDIRECT_CALL_UNKNOWN_PARTY

Internal error returned from call control

CTIERR_REDIRECT_CALL_UNRECOGNIZED_MANAGER

Internal error returned from call control

CTIERR_REDIRECT_CALLINFO_ERR

Internal error returned from call control

CTIERR_REDIRECT_ERR

Internal error returned from call control

CTIERR_RETRIEVEFAILED

Line control or call control rejected retrieve.

CTIERR_SSAPI_NOT_REGISTERED

Redirect command was issued when the internal supporting interface was not initialized; either CTI has not yet finished its initialization or internal error occurred.

CTIERR_TIMEOUT

No longer used

CTIERR_TRANSFERFAILED

Transfer failed (probable cause is one of the call legs was hung up or disconnected from the far end).

CTIERR_TRANSFERFAILED_CALLCONTROL_TIMEOUT

Expected response from call control not received during a transfer

CTIERR_TRANSFERFAILED_DESTINATION_BUSY

Attempt to transfer to a busy destination

CTIERR_TRANSFERFAILED_DESTINATION_UNALLOCATED

Attempt to transfer to a directory number that is not registered

CTIERR_TRANSFERFAILED_TRANSFER_ALREADY_OUTSTANDING

Existing transfer is still in progress.

CTIERR_UNDEFINED_LINE

Line was specified that was not found on the device.

CTIERR_UNKNOWN_GLOBAL_CALL_HANDLE

No longer used

CTIERR_UNRECOGNIZABLE_PDU

QBE protocol error (bug)

DARES_INVALID_REQ_TYPE

Internal call processing error: DaRes invalid request type

DATA_SIZE_LIMIT_EXCEEDED

XML data object size is bigger than allowed.

DEVICE_OUT_OF_SERVICE

Device is out of service.

DIGIT_GENERATION_ALREADY_IN_PROGRESS

Digit generation is already in progress.

DIGIT_GENERATION_CALLSTATE_CHANGED

Call state invalid to continue

DIGIT_GENERATION_WRONG_CALL_HANDLE

Call handle is invalid and call may be already gone.

DIGIT_GENERATION_WRONG_CALL_STATE

Call state is not valid to generate digits.

DIRECTORY_TEMPORARY_UNAVAILABLE

Directory is temporarily unavailable.

INVALID_LINE_HANDLE

Attempt to perform a line operation on an invalid line handle

LINE_INFO_DOES_NOT_EXIST

Line information does not exist in database DbDNResponse.

LINE_NOT_PRIMARY

Internal error returned from call control

MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED

The maximum number of CTI connections reached; may need to reconfigure the maximum number of CTI connections or log out of some applications to be able to log in

MSGWAITING_DESTN_INVALID

Attempt to set message waiting lamp for an invalid DN; Message Waiting Destination not found

OPERATION_NOTA_AVAILABLE_IN_CURRENT_STATE

Feature operation is not available in the current state.

PROVIDER_CLOSED

Attempt to close provider while it is already closed

PROTOCOL_TIMEOUT

Internal error returned from call control

RETRIEVEFAILED_ACTIVE_CALL_ON_LINE

Error occurred in retrieving held call; call may be already dropped.

TRANSFER_INACTIVE

Attempt to complete transfer while consult transfer is not there