Cisco Unified CallManager System Guide, Release 4.2(3)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 15-2

abbreviated dial

described 40-48

access

restricting with partitions 31-4

access logs 4-5

access privileges for user groups 4-4

accounts

administrator

described 45-2

more information 45-5

overview 45-1

SQL sa 45-4

SQLSvc

described 45-4

ad hoc conferences

Advanced Ad Hoc Conference Enabled 21-17

conference linking 21-12

description 21-9

Drop Ad Hoc Conference 21-15

initiating 21-10

limitations 21-18

linear conference linking 21-12

Non-linear Ad Hoc Conference Linking Enabled 21-17

nonlinear conference linking 21-13

service parameters 21-15

types 21-9

using cBarge softkey 21-11

using Conference softkey 21-10

using Join softkey 21-11

Administrative User Base enterprise parameter 4-7

administrator

account

described 45-2

more information 45-5

overview 45-1

SQL sa account 45-4

SQLSvc account

described 45-4

tools

BAT 44-1

CAR 44-2

Cisco Unified CallManager Serviceability 44-2

more information 44-7

overview 44-1

remote network management 44-3

admission control 5-13, 8-1

Advanced Ad Hoc Conference Enabled service parameter 21-17

alternate routing

video 41-11

analog telephony protocols

CAS 37-7

described 37-4

E&M signaling 37-6

ground- start signaling 37-6

loop-start signaling 37-5

announcements 20-6

announcements (table) 20-6

Annunciator 20-1

announcements 20-6

announcements (table) 20-6

configuration checklist (table) 20-9

dependency records 20-7

more information 20-9

overview 20-1

planning configuration 20-3

system requirements and limitations 20-4

tones 20-6

troubleshooting 20-8

understanding 20-1

application dial rules

configuration design 16-2

configuration error checking 16-3

more information 16-3

overview 16-1

application profiles 18-2

audio quality 8-1

automated alternate routing (AAR)

dial prefix matrix example (table) 15-3

enable service parameter 15-4

example 15-3

explained 15-2

line/DN and AAR groups (table) 15-3

Automated Attendant service 18-5

auto-registration

configuration checklist (table) 12-3

described 12-1

more information 12-5

understanding 12-1

B

balanced call processing

explained 6-6

illustrated (figure) 6-8

bandwidth

allocation of 8-1

calculations for admission control 8-5

used by Cisco Unified CallManager 5-5

used by codec types (table) 5-7

barge

described 40-40

Basic Rate Interface (BRI) 36-2, 37-8

BAT 44-1

BLF buttons 40-22

BRI 36-2

Bulk Administration Tool (BAT) 44-1

Busy Lamp Field (BLF) buttons 40-22

buttons

directories button 40-53

messages button 40-52

C

call accounting

call pickup 31-6

call admission control 5-13

gatekeepers

components 8-10

explained 8-8

in a distributed setting (figure) 8-9

locations

explained 8-2

illustrated (figure) 8-2

more information 8-14

overview 8-1

trunks 8-8

call back

described 40-40

call completion, QSIG supplementary service, see Cisco Call Back

call control 19-3

call coverage

call forwarding 15-16

described 15-16

hunting 15-16

maximum hunt timer 15-17

personal preferences 15-18

Call Detail Records (CDR) 44-4

call detail records (CDRs)

video 41-15

call display restrictions

configuring in translation pattern 15-51

call diversion (forwarding), QSIG supplementary service 37-13

called party

transformations 15-45

transformations settings 15-47

transformations settings (table) 15-48

caller identification

restrictions 15-49

types 15-49

caller identification support

for device control protocols (table) 15-58

vs. device control protocols 15-58

call failure, avoiding 24-8

call forward

described 40-40

in multiple voice-mail systems 26-7

multiple voice-mail systems examples 26-8

call forwarding 15-16

calling party

presentation settings 15-50

restriction settings 15-50

transformations 15-45

transformations settings 15-45

transformations settings (table) 15-46, 15-52

calling search spaces

dependency records 13-4

examples 13-3

explained 13-1

guidelines and tips 13-4

list of topics 13-1

more information 13-6

call park

described 40-41

call park Busy Lamp Field (BLF) buttons 40-22

call pickup

call accounting 31-6

configuration checklist (table) 31-7

dependency records 31-5

described 40-42

guidelines and tips 31-5

more information 31-14

notification 31-1

overview 31-1

restricting access 31-4

understanding 31-1

updating configurations 31-14

using with partitions 31-4

call preservation

explained 10-8

scenarios (table) 10-9

call processing

balanced load

explained 6-6

illustrated (figure) 6-8

by Cisco Unified CallManager 2-3

combined with redundancy (figure) 7-5

calls

making and receiving multiple per directory number 40-36

on-hook call transfer 40-38

original calling party on transfer 40-38

video 41-2

call select

described 40-43

call transfer, QSIG supplementary service 37-15

call transfer using hookflash 26-9

call waiting

described 40-43

CAR

call pickup 31-6

overview 44-2

Catalyst 4000

4224 access gateway switch 36-10

access gateway module 36-10

voice gateway modules 36-8

Catalyst 4224 Access Gateway Switch 36-10

Catalyst 6000

Cisco Communication Media Module 36-9

configuration illustrated (figure) 25-11

described 25-14

FXS analog interface module 36-10

T1/E1 line card 36-9

voice gateway modules 36-8

Catalyst DSP

more information 25-14

overview 25-1

understanding 25-1

Catalyst MTP 25-3

Catalyst switches

6000 family 25-14

CDR

call pickup 31-6

described 44-4

removing records 44-6

service parameters 44-5

CDR Analysis and Reporting (CAR) 44-2

centralized TFTP

overview 9-8

secure clusters 9-10

channel associated signaling (CAS) 36-2, 37-7

characters, special

configuring 15-26

described (table) 15-27

Cisco Access Analog Station Gateways, AS-2, AS-4, AS-8 36-6

Cisco Access Analog Trunk Gateways, AT-2, AT-4, AT-8 36-7

Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 36-6

Cisco ATA 186

configuration checklist (table) 43-3

connecting to Cisco Unified CallManager 43-2

more information 43-3

Cisco Call Back

described

Cisco CallManager service

described 11-2

Cisco CDR Insert service 11-3

Cisco Communication Media Module (CMM) 36-9

Cisco CTIManager service 11-4

Cisco CTL Provider service 11-5

Cisco customer directory configuration plugin

install plug-ins 17-13

Cisco Database Layer Monitor service 11-5

Cisco DPA

illustrated (figure) 29-3

integration overview 29-1

more information 29-4

Cisco Extended Functions

described 11-6

Cisco Extension Mobility service 11-7

Cisco IP Communicator 40-12

Cisco IP SoftPhone 18-6

Cisco IP Voice Media Streaming Application service 11-9

Cisco Messaging Interface (CMI) 27-3

Cisco Messaging Interface (CMI) service 11-9

Cisco MOH Audio Translator service 11-11

Cisco RIS Data Collector service 11-12

Cisco Serviceability Reporter service

described 11-12

Cisco Telephony Call Dispatcher (TCD) service 11-13

Cisco TFTP service

alternate file locations 9-9

configuration checklist (table) 9-11

described 11-14

list of topics 9-1

more information 9-12

overview 9-1

understanding 9-3

Cisco Unified CallManager

additional documentation 1-2

bandwidth usage 5-5

becoming inactive 22-6, 24-9

benefits 1-2

call processing 2-3

CTI redundancy 42-7

groups

described 7-2

illustrated (figure) 7-3

groups, configuring 5-1

introduction 1-1

key features 1-2

more information 1-2

redundancy 7-1

remote network management

features (table) 44-4

overview 44-3

restart conditions (table) 11-2

supported voice codecs 5-5

user options 40-54

voice mail connectivity 26-1

Cisco Unified CallManager applications

supporting LDAPS (table) 17-5

Cisco Unified CallManager Assistant

service 11-8

softkey templates

described 40-24

user device profile 18-4

user directory 18-4

Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) 21-5

Cisco Unified CallManager JTAPI

using user directory 18-2

Cisco Unified CallManager servers

adding to a domain 17-14

Cisco Unified CallManager System Guide

conventions xxx

organization xxviii

related documentation xxix

Cisco Unified Communications

client 2-4

configuring system 3-1

infrastructure 2-4

more information 2-5

network 2-5

overview 2-1

redundancy 6-4

support 2-2

supported applications 2-3

Cisco Unified IP Phones

12 SP+, described 40-10

30 VIP, described 40-11

7902G, described 40-8

7905G, described 40-8

7910, described 40-7

7912G, described 40-6

7920, described 40-5

7935, described 40-10

7936, described 40-9

7940, described 40-5

7960, described 40-4

7970, described 40-3

Expansion Module 7914, described 40-6

features

barge 40-40

call back 40-40

call forward 40-40

call park 40-41

call pickup 40-42

call select 40-43

call waiting 40-43

conference list 40-44

described 40-39

directed call park 40-41

direct transfer 40-44

hold reversion 40-44

immediate divert 40-44

join 40-45

malicious call ID 40-45

quality report tool 40-45

service URL 40-47

speed dial 40-48

overview 40-1

supported models

listed 40-2

Cisco Unified IP Phone Services

configuration checklist (table) 32-4

dependency records 32-4

guidelines and tips 32-3

more information 32-5

overview 32-1

understanding 32-2

Cisco Unity

configuration checklist (table) 28-5

connections with the phone system (figure) 28-3

integrated mailbox configuration 28-3

messaging integration

description 28-2

overview 28-1

more information 28-8

system requirements 28-2

Cisco VG200 Voice Gateway 36-6

Cisco VG224 Analog Phone Gateway

configuring 36-5

description 36-5

Cisco VG248 Analog Phone Gateway

configuring 36-3

description 36-3

gateway redundancy 36-22

Cisco WebDialer service

described 11-15

closest-match routing 15-21

clusters

balanced call processing

explained 6-6

illustrated (figure) 6-8

communication between 6-5

communication within 6-3

compared to groups 7-1

configuration checklist (table) 6-9

described 6-1

illustrated (figure) 6-3

list of topics 6-1

more information 6-10

overview 6-1

redundancy 6-4

CMI

described 11-9

redundancy

described 27-3

illustrated (figure) 27-4

CMLocal date/time group 5-3

codecs

bandwidth used per call (table) 5-7

G.711 5-5

G.723 5-5

G.729 5-5

GSM 5-5

supported by Cisco Unified CallManager 5-5

video 41-3

wideband 5-5

common profiles

described 5-12

communication

between clusters 6-5

within a cluster 6-3

compression of voice stream 25-4

Computer Telephony Integration (CTI) 42-1

conference

ad hoc limitations 21-18

described 40-37

meet me limitations 21-19

conference bridge

dependency records 19-8, 21-20

conference bridges

ad hoc

described 21-9

initiating 21-10

Cisco IOS configuration settings (table) 21-6, 24-5

configuration checklist (table) 21-22

meet-me

described 21-9

initiating 21-19

more information 21-23

overview 21-1

performance monitoring 21-20

troubleshooting 21-20

types in Cisco Unified CallManager Administration 21-6

conference devices

Cisco Unified CallManager Conference Bridge (WS-SVC-CMM), described 21-5

hardware

described 21-3

MTP WS-X6608 DSP service card 21-3

NM-HDV network modules 21-3

software, described 21-4

understanding 21-2

video, described 21-5

conference linking 21-12

conference list

described 40-44

conferencing

across an IP WAN 25-5

using Catalyst DSP 25-1

configuration

files for devices 10-2

settings

checklist (table) 5-16

list of topics 5-1

connected party

presentation settings 15-54

restriction settings 15-54

transformations settings (table) 15-56

conventions xxx

counters

video bridge 41-14

CTI

application failure 42-9

applications 42-2

configuration checklist (table) 42-9

controlled devices 42-4

CTIManager

described 11-4, 42-3

redundancy 42-8

dependency records 42-7

enable CTI application use check box 42-2

IP phones 42-4

list of topics 42-1

media termination points 42-4

more information 42-10

ports

described 40-11, 42-4

redundancy 7-6, 42-7

route points 42-4

super provider 42-2, 42-6

CTI super provider

overview 42-6

D

database

monitor 11-5

publisher 6-3

redundancy 7-6

subscriber 6-3

date/time groups

CMLocal 5-3

described 5-3

DDI

configuring 15-30

described 15-22

explained (table) 15-31

Debug Level enterprise parameter 4-7

default settings

for devices 5-4

dependency records

Annunciator 20-7

calling search spaces 13-4

call pickup and group call pickup 31-5

Cisco Unified IP Phone Services 32-4

conference bridge 19-8, 21-20

CTI 42-7

gateways 36-19

MTP 24-10

partitions 13-4

phones

described 40-55

system-level settings 5-15

time periods 14-4

time schedules 14-4

transcoders 22-7

device control protocols

and caller identification support (table) 15-58

device pools

described 5-9, 10-6

updating 5-12

devices

accessing TFTP server 9-5

associating to a user 18-3

conference

Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) 21-5

hardware 21-3

software 21-4

understanding 21-2

video 21-5

configuration files 10-2

CTI control 42-4

defaults 5-4

distributing for redundancy 7-4

firmware loads 10-3

identifying TFTP server 9-6

load descriptions (table) 10-4

MTP

characteristics 24-7

support

list of topics 10-1

more information 10-11

supported 10-1

transcoders

resetting 22-7

updating firmware loads 10-6

using Cisco TFTP 9-3

using DHCP 9-3

DHCP

and devices 9-3

dial plans

accessing gateways 36-18

digital signal processor (DSP) 25-1

digital telephony protocols

BRI 37-8

described 37-8

E1 PRI 37-9

QSIG 37-9

T1 PRI 37-9

digital trunk gateway

DT-24+/DE-30+ 36-6

digit analysis

static

caveats 15-24

configuration tip 15-23

described 15-22

example prior to static digit analysis 15-25

explained 15-24

IPMA example with static digit analysis 15-26

directed call park

described 40-41

directories button

configuring 40-53

directory

access for Cisco IP telephony endpoints 17-9

access versus integration 17-6

adding Cisco Unified CallManager servers to a domain 17-14

associating devices 18-3

Automated Attendant 18-5

Cisco customer directory configuration plugin 17-13

Cisco Unified CallManager Assistant 18-4

configuration checklist (table) 18-9

embedded LDAP directory 17-2

extension mobility 18-5

integration with Cisco Unified CallManager 17-10

LDAP overview 17-1

more information 17-15, 18-10

overview 17-1

user, managing 18-1

user information 18-2

user profiles 18-2

directory numbers

active check box 40-35

call forward

busy trigger 40-41

no answer ring duration 40-41

call forward information display 40-41

conference 40-37

direct transfer 40-37

join 40-37

making and receiving multiple calls 40-36

managing 40-35

on-hook call transfer 40-38

original calling party on transfer 40-38

shared line appearance 40-31

shared line appearance restrictions 40-34

transfer 40-37

understanding shared line appearances 40-30

update directory number of all devices sharing this line check box 40-36

direct transfer

described 40-37, 40-44

discard digits instructions (DDI)

configuring 15-30

described 15-22

explained (table) 15-31

document

conventions xxx

organization xxviii

documentation

related xxix

DPA 7630/7610

functionality 29-2

illustrated (figure) 29-3

purpose 29-3

understanding 29-2

using SMDI 29-3, 29-4

Drop Ad Hoc Conference service parameter 21-15

DSCP marking 41-11

E

E&M signaling

delay dial 37-6

immediate start 37-6

wink start 37-6

E1 CAS 37-7

E1 Primary Rate Interface (E1 PRI) 37-9

E1 Primary Rate Interface (PRI) 36-2

Effective Access Privileges For Overlapping Functional Groups enterprise parameter 4-8

Effective Access Privileges For Overlapping User Groups enterprise parameter 4-7

enable CTI application use

CTI super provider 42-2

Enable MultiLevelAdmin enterprise parameter 4-8

enterprise parameters

Administrative User Base 4-7

Debug Level 4-7

described 4-6, 5-13

Effective Access Privileges for overlapping functional groups 4-8

Effective Access Privileges For Overlapping User Groups 4-7

Enable MultiLevelAdmin 4-8

User Cache Flush Timeout 4-9

User Group Base 4-6

extension mobility

described 33-1

user device profile 18-5

user directory 18-5

external route plan wizard

described 15-59

generated route filters 15-60

generated route groups 15-62

generated route lists 15-62

generated route patterns 15-64

F

failed login attempts 4-6

FastStart call connections 36-12

features

call park 30-1

call pickup

guidelines and tips 31-5

overview 31-1

Cisco Unified CallManager Assistant 35-1

Cisco Unified IP Phone Services 32-1

directed call park 30-1

extension mobility

overview 33-1

group call pickup

overview 31-1

music on hold (MOH) 23-1

other group call pickup 31-1

phone buttons (table) 40-21

phone login

overview 33-1

fields

requiring route patterns (table) 15-29

firmware loads

described 10-3

updating 10-6

Foreign Exchange Office (FXO) 36-2, 36-16, 37-5

Foreign Exchange Station (FXS) 36-2, 36-16, 37-5

functional groups

described 4-3

privileges for standard 4-11

standard 4-10

FXO 36-2, 36-16, 37-5

FXS 36-2, 36-16, 37-5

G

G.711 5-5

G.723 5-5

G.729 5-5

gatekeepers

and call admission control (figure) 8-9

configuration checklist (table) 8-13

configuring 8-10

configuring in Cisco Unified CallManager 8-12, 39-2

configuring on the router 8-11

described 8-8

gateways

Catalyst 4000 Access Gateway Module 36-10

Catalyst 4224 gateway 36-10

Catalyst 6000

configuration illustrated (figure) 25-11

Catalyst 6000 FXS Analog Interface Module 36-10

Catalyst 6000 T1/E1 and Services Module 36-9

Cisco Communications Media Module 36-9

Cisco IOS H.323 devices 36-11

Cisco voice gateways 36-1

configuration checklist (table) 36-26

dependency records 36-19

failover and fallback 36-20

FastStart call connections 36-12

H.323 devices list 36-11

models (table) 36-13

more information 36-28

overview 36-1

port types (table) 36-13

related to dial plans 36-18

signaling protocols (table) 36-13

standalone

analog station 36-6

analog trunk 36-7

digital trunk 36-6

VG200 voice 36-6

VG224 analog phone 36-5

VG248 analog phone 36-3

summary of voice gateways (table) 36-13

T.38 fax relay 36-11

trunk interfaces

table 36-13

Global Directory

advanced user search 18-8

basic user search 18-8

displaying with directories button 40-53

LDAP 18-7

searching 18-7

ground- start signaling 37-6

group call pickup

configuration checklist (table) 31-7

dependency records 31-5

overview 31-1

understanding 31-1

groups, Cisco Unified CallManager

compared to clusters 7-1

components of 7-2

configuring 5-1

illustrated (figure) 7-3

groups, date/time 5-3

GSM 5-5

H

H.323

Cisco IOS gateways 36-11

clients 40-11

FastStart call connections 36-12

gateways 36-11

IOS gateway redundancy 36-21

T.38 fax relay 36-11

used in voice gateways 37-2

H.323 video 41-6

hold reversion

described 40-44

hookflash transfer support 36-22

hub-and-spoke topology 8-1

hunting

described 15-16

example 15-17

maximum hunt timer 15-17

personal preferences 15-18

hunt lists

described 15-14

hunt group logoff notification service parameter 15-20

log out of hunt groups 15-18

log out of hunt groups softkey 15-19

non-shared-line operation 15-20

shared-line operation 15-20

hunt pilots

described 15-15

wildcards 15-27

I

identification services

QSIG supplementary service, described 37-17

immediate divert

described 40-44

intercluster

voice mail 26-3

intercluster communication 6-5

internet

ecosystem 2-1

intracluster communication 6-3

introduction

to Cisco Unified CallManager 1-1

IP Phone Services, Cisco Unified

configuration checklist (table) 32-4

guidelines and tips 32-3

more information 32-5

overview 32-1

understanding 32-2

IP SoftPhone, Cisco

user directory 18-6

IP telephony protocols

more information 37-22

understanding 37-1

J

join

described 40-37, 40-45

JTAPI

using user directory 18-2

L

LDAP

embedded directory 17-2

LDAP directory

more information 17-15

LDAPS

applications supporting (table) 17-5

linear ad hoc conference linking 21-12

line groups

described 15-14

load, firmware 10-3

load balancing

distributing devices 7-4

explained 6-6

illustrated (figure) 6-8

locations

and call admission control (figure) 8-2

and regions 5-8

configuration checklist (table) 8-7

described 8-2

interaction with regions 8-4

interaction with regions (figure) 8-5

used in admission control 8-1

video 41-10

login authentication 4-2

login failure 4-6

loop-start signaling 37-5

M

malicious call ID

described 40-45

master TFTP

configuration tips 9-10

sending files to the master TFTP server 9-10

maximum hunt timer 15-17

media control 19-3

Media Gateway Control Protocol (MGCP) 37-2

media resource group lists

configuration checklist (table) 19-8

described 19-6

media resource groups

configuration checklist (table) 19-8

described 19-4

media resource manager

managing MTPs 24-3

using to manage transcoders 22-2

media resources

call control 19-3

described 19-2

management 19-1

media control 19-3

media resource group lists 19-6

media resource groups 19-4

media termination point control 19-4

more information 19-9

music on hold control 19-4

overview 19-1

redundancy 7-6

unicast bridge control 19-4

media termination point (MTP) 24-1

media termination point control 19-4

media termination points

CTI 42-4

meet-me conferences

description 21-9

initiating 21-19

limitations 21-19

messages button 40-52

message waiting

description 26-5

indication 26-6

messaging

Cisco Unity

integration description 28-2

integration overview 28-1

MGCP

BRI ISDN connections 36-7

described 37-2

gateway redundancy 36-20

gateways using 36-16

T.38 Fax Relay support 36-22

MGCP BRI

illustration of call flow 36-7

Microsoft Windows Active Directory (AD)

adding Cisco Unified CallManager servers to a domain 17-14

modules, network

NM-HDV 21-3

MOH

audio translator 11-11

described 23-1

MOH control 19-4

MTP

avoiding call failure/user alert 24-8

Cisco Unified CallManager becomes inactive 24-9

configuration checklist (table) 24-11

dependency records 24-10

device characteristics 24-7

failover and fallback 24-9

managing with media resource manager 24-3

more information 24-12

overview 24-1

planning configuration 24-6

resetting registered devices 24-9

system requirements and limitations 24-8

transcoding services 25-3

understanding 24-2

using transcoders 22-3

MTP WS-X6608 DSP service card 21-3

Multilevel Administration (MLA)

access logs 4-5

described 4-1

enterprise parameters 4-6

functional groups 4-3

key features 4-2

login authentication 4-2

login failure 4-6

more information 4-14

user group access privileges 4-4

user groups 4-3

multisite WAN

using centralized MTP transcoding (figure) 25-6

music on hold (MOH)

described 23-1

N

network

video 41-4

network modules

NM-HDV 21-3

nonlinear ad hoc conference linking 21-13

Non-linear Ad Hoc Conference Linking Enabled service parameter 21-17

O

on-hook call transfer 40-38

organization xxviii

other call pickup

configuration checklist (table) 31-11

overview

of application dial rules 16-1

of Cisco Unified CallManager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-13

service

CDR 44-5

MaxPhonesFallBackQueueDepth 40-54

Message Waiting Lamp Policy 26-7

parameters, enterprise

Administrative User Base 4-7

Debug Level 4-7

described 4-6

Effective Access Privileges for overlapping functional groups 4-8

Effective Access Privileges For Overlapping User Groups 4-7

Enable MultiLevelAdmin 4-8

User Cache Flush Timeout 4-9

User Group Base 4-6

partitions

dependency records 13-4

examples 13-3

explained 13-1

guidelines and tips 13-4

list of topics 13-1

more information 13-6

name limitations 13-5

restricting access 31-4

using call pickup 31-4

passwords

more information 45-5

overview 45-1

path replacement

described 37-19

performance monitoring counters

video 41-13

personal preferences 15-18

phone button templates

default 40-13

Default IP Communicator Template 40-19

Default VGC Virtual Phone 40-19

guidelines 40-20

ISDN BRI Phone, default 40-19

listed by template name (table) 40-14

Standard 12 series, default 40-19

Standard 30 SP+, default 40-18

Standard 30 VIP, default 40-19

Standard 7902, default 40-18

Standard 7905 SCCP, default 40-18

Standard 7905 SIP, default 40-18

Standard 7910, default 40-18

Standard 7911 SCCP, default 40-17

Standard 7911 SIP, default 40-17

Standard 7912 SCCP, default 40-17

Standard 7912 SIP, default 40-17

Standard 7920, default 40-17

Standard 7935, default 40-18

Standard 7936, default 40-18

Standard 7940 SCCP, default 40-16

Standard 7940 SIP, default 40-17

Standard 7941G-GE SCCP, default 40-16

Standard 7941 SCCP, default 40-16

Standard 7941 SIP, default 40-16

Standard 7960 SCCP, default 40-15

Standard 7960 SIP, default 40-16

Standard 7961G-GE SCCP, default 40-15

Standard 7961 SCCP, default 40-15

Standard 7961 SIP, default 40-15

Standard 7970 SCCP, default 40-15

Standard 7970 SIP, default 40-15

Standard 7971 SCCP, default 40-14

Standard 7971 SIP, default 40-14

Standard 7985, default 40-14

Standard Analog, default 40-20

Standard ATA 186, default 40-19

Standard IPMA Assistant 7960, default 40-19

Standard IP-STE, default 40-19

phone login

described 33-1

phones

administration tips 40-48

associating with users 40-48

button features

described (table) 40-21

button templates

described 40-12

Cisco Unified IP Phone 12 SP+ 40-10

Cisco Unified IP Phone 30 VIP 40-11

Cisco Unified IP Phone 7902G 40-8

Cisco Unified IP Phone 7905G 40-8

Cisco Unified IP Phone 7910 40-7

Cisco Unified IP Phone 7912G 40-6

Cisco Unified IP Phone 7920 40-5

Cisco Unified IP Phone 7935 40-10

Cisco Unified IP Phone 7936 40-9

Cisco Unified IP Phone 7940 40-5

Cisco Unified IP Phone 7960 40-4

Cisco Unified IP Phone 7970 40-3

Cisco Unified IP Phone Expansion Module 7914 40-6

Cisco Unified IP Phone Services 32-1

configuration checklist (table) 40-56

dependency records

described 40-55

directories button 40-53

directory numbers 40-30

conference 40-37

direct transfer 40-37

join 40-37

making and receiving multiple calls 40-36

managing 40-35

on-hook call transfer 40-38

original calling party on transfer 40-38

shared line appearance 40-31

shared line appearance restrictions 40-34

transfer 40-37

failover and fallback 40-55

features

abbreviated dial 40-48

barge 40-40

call back 40-40

call forward 40-40

call park 40-41

call pickup 40-42

call select 40-43

call waiting 40-43

conference list 40-44

described 40-39

directed call park 40-41

direct transfer 40-44

hold reversion 40-44

immediate divert 40-44

join 40-45

malicious call ID 40-45

privacy 40-40

quality report tool 40-45

service URL 40-47

speed dial 40-48

find all phones 40-52

messages button 40-52

methods for adding 40-29

more information 40-58

overview 40-1

search by calling search space 40-51

search by call pickup group 40-49

search by description 40-49

search by device pool 40-51

search by device security mode 40-52

search by device type 40-49

search by directory number 40-49

search by LSC status 40-52

search by MAC address 40-49

search tips 40-49

search with wildcard characters 40-50

softkey templates

add application 40-25

configure softkey layout 40-26

described 40-24

supported models

listed 40-2

wildcard search strings (table) 40-51

plug-ins

Cisco customer directory configuration plugin 17-13

ports

configuring for SMDI 27-2

CTI

described 40-11

presentation settings

calling party 15-50

connected party 15-54

preservation of calls

explained 10-8

scenarios (table) 10-9

privacy

described 40-40

privileges

mapping for standard user groups and functional groups 4-11

standard functional groups 4-11

standard user groups 4-11

protocols

analog telephony 37-4

H.323 26-3, 37-2

MGCP 37-2

Session Initiation Protocol (SIP) 37-4

Skinny Client Control Protocol 36-3, 37-3

Skinny Gateway Protocol 36-19, 36-20

publisher of the database 6-3

Q

Q.signaling (QSIG) 37-9

QSIG 36-16

Annex M.1 37-11

basic call feature 37-12

basic call setup 37-12

call completion 37-12

call diversion (rerouting) 37-13

CallManager interface 37-22

call transfer 37-15

compatibility with older versions (ECMA) 37-15

facility selection and reservation 37-16

identification services 37-17

message tunneling 37-11

message waiting indication (MWI) service 37-19

overview 37-9

path replacement 37-19

supplementary services

call diversion (forwarding) 37-13

QSIG protocol

supplementary services

call completion (Cisco Call Back), described

call transfer 37-15

identification 37-17

path replacement 37-19

quality of sound 8-1

quality report tool

described 40-45

R

redundancy

and distributed call processing (figure) 7-5

Cisco Unified CallManager 42-7

Cisco VG248 36-22

CMI

described 27-3

illustrated (figure) 27-4

CTI 42-7

CTIManager 42-8

described 6-4

IOS H.323 gateways 36-21

list of topics 7-1

MGCP gateway 36-20

more information 7-7

of CTI 7-6

of media resources 7-6

of the database 7-6

support for gateways 36-20

types of 7-1

with distributed call processing 7-4

regions

and call admission control 5-8

and locations 5-8

deleting 5-9

described 5-5

example (figure) 5-8

interaction with locations 8-4

interaction with locations (figure) 8-5

modifying 5-9

used with admission control 8-4

used with admission control (figure) 8-5

video 41-10

related documentation xxix

remote network management

features (table) 44-4

for Cisco Unified CallManager 44-3

requirements

Cisco Unity 28-2

restriction settings

calling party 15-50

connected party 15-54

route filters

associated with route lists (table) 15-61

described 15-60

route groups

described 15-7

generated 15-62

related to dial plans 36-18

route lists

associated route filters (table) 15-61

described 15-7

generated 15-62

types (table) 15-63

types, example 15-7

route patterns

closest-match routing 15-21

considerations for using 15-8

explained 15-8

fields in Cisco Unified CallManager (table) 15-29

generated with external route plan wizard 15-64

usage 15-9

using the @ wildcard character 15-21

wildcards 15-27

route plans

and Cisco Analog Access Gateways (figure) 15-13

and Cisco Digital Access Gateways (figure) 15-11

external route plan wizard

generated route filters 15-60

generated route groups 15-62

generated route lists 15-62

generated route patterns 15-64

list of topics 15-1

more information 15-65

overview 15-5

report 15-65

routing

automated alternate 15-2

closest-match 15-21

log out of hunt groups 15-18

time-of-day 14-1

dependency records 14-4

for end users 14-3

more information 14-5

time periods 14-2

time schedules 14-2

understanding 14-1

S

search

by calling search space 40-51

by call pickup group 40-49

by description 40-49

by device pool 40-51

by device security mode 40-52

by device type 40-49

by directory number 40-49

by LSC status 40-52

by MAC address 40-49

for all phones in the database 40-52

for phones 40-49

with wildcard characters 40-50

security

Cisco CTL Provider

described 11-5

servers

adding to a domain 17-14

Serviceability

and video 41-13

service parameters

Advanced Ad Hoc Conference Enabled 21-17

Automated Alternate Routing Enable 15-4

CDR 44-5

Drop Ad Hoc Conference 21-15

hunt group logoff notification 15-20

MaxPhonesFallBackQueueDepth 40-54

Message Waiting Lamp Policy 26-7

Non-linear Ad Hoc Conference Linking Enabled 21-17

services

Automated Attendant 18-5

Cisco CallManager 11-2

Cisco CDR Insert 11-3

Cisco CTIManager 11-4

Cisco CTL Provider 11-5

Cisco Database Layer Monitor 11-5

Cisco Extended Functions 11-6

Cisco Extension Mobility 11-7

Cisco IP Voice Media Streaming Application 11-9

Cisco MOH Audio Translator 11-11

Cisco RIS Data Collector 11-12

Cisco Serviceability Reporter 11-12

Cisco TFTP 11-14

Cisco Unified CallManager

restart conditions (table) 11-2

Cisco Unified CallManager Assistant 11-8

Cisco WebDialer 11-15

CMI 11-9

configuration 11-16

configuration checklist (table) 11-17

installation 11-16

list of topics 11-1

more information 11-17

overview 11-1

TCD 11-13

trace settings 11-17

service URL

described 40-47

Session Initiation Protocol (SIP)

understanding 38-1

settings

called party transformations

configuring 15-47

explained (table) 15-48

calling party transformations

explained (table) 15-46, 15-52

configuring

checklist (table) 5-16

described 5-1

connected party transformations

explained (table) 15-56

special characters 15-26

shared line appearance 40-30

active check box 40-35

described 40-31

restrictions 40-34

update directory number of all devices sharing this line check box 40-36

shared lines

with hunt lists 15-20

signaling protocols, gateway 36-13

Simplified Message Desk Interface (SMDI) 26-3, 27-1

SIP

basic calls 38-5

call identification services 38-11

configuration checklist (table) 38-16

description of Cisco Unified CallManager and SIP 38-2

DTMF Relay calls 38-6

functions and features in Cisco Unified CallManager 38-4

more information 38-18

networking 38-1

protocol 37-4

RNDIS 38-14

service parameters 38-14

supplementary services 38-8

understanding 38-1

using MTP devices 38-3

Skinny Client Control Protocol 36-3, 37-3

Skinny Gateway Protocol 36-16, 36-19, 36-20

SMDI

configuration checklist (table) 27-6

integration requirements 27-1

migration with DPA 7630/7610 29-3, 29-4

more information 27-7

port configuration 27-2

PSTN gateway interfaces 26-3

voice mail integration 26-3, 27-1

softkeys

log out of hunt groups 15-19

softkey templates

call states described (table) 40-26

layout (figure) 40-28

operation 40-28

SoftPhone, Cisco IP 18-6

sound quality 8-1

special characters

configuring 15-26

described (table) 15-27

explained 15-27

speed dial

described 40-48

SQL sa account 45-4

SQLSvc account 45-4

standard functional groups 4-10

standard user group/functional group mapping (table) 4-11

standard user groups 4-10, 4-11

static digit analysis

caveats 15-24

configuration tip 15-23

described 15-22

example prior to static digit analysis 15-25

explained 15-24

IPMA example with static digit analysis 15-26

station gateways, AS-2, AS-4, AS-8 36-6

subscriber to the database 6-3

super provider

user configuration check box 42-2

supported devices 10-1

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-2

more information 3-6

overview 3-1

system-level configuration settings 5-1

T

T.38 fax relay 36-11

T.38 Fax Relay support 36-22

T1 CAS 37-7

T1 CAS Hookflash transfer support 36-22

T1 Primary Rate Interface (PRI) 36-2

T1 Primary Rate Interface (T1 PRI) 37-9

TCD

described 11-13

templates

phone button

default 40-13

Default IP Communicator Template 40-19

Default VGC Virtual Phone 40-19

described 40-12

guidelines 40-20

ISDN BRI Phone, default 40-19

listed by template name (table) 40-14

Standard 12 series, default 40-19

Standard 30 SP+, default 40-18

Standard 30 VIP, default 40-19

Standard 7902, default 40-18

Standard 7905 SCCP, default 40-18

Standard 7905 SIP, default 40-18

Standard 7910, default 40-18

Standard 7911 SCCP, default 40-17

Standard 7911 SIP, default 40-17

Standard 7912 SCCP, default 40-17

Standard 7912 SIP, default 40-17

Standard 7920, default 40-17

Standard 7935, default 40-18

Standard 7936, default 40-18

Standard 7940 SCCP, default 40-16

Standard 7940 SIP, default 40-17

Standard 7941G-GE SCCP, default 40-16

Standard 7941 SCCP, default 40-16

Standard 7941 SIP, default 40-16

Standard 7960 SCCP, default 40-15

Standard 7960 SIP, default 40-16

Standard 7961G-GE SCCP, default 40-15

Standard 7961 SCCP, default 40-15

Standard 7961 SIP, default 40-15

Standard 7970 SCCP, default 40-15

Standard 7970 SIP, default 40-15

Standard 7971 SCCP, default 40-14

Standard 7971 SIP, default 40-14

Standard 7985, default 40-14

Standard Analog, default 40-20

Standard ATA 186, default 40-19

Standard IPMA Assistant 7960, default 40-19

Standard IP-STE, default 40-19

softkey

add application 40-25

call states (table) 40-26

configure layout 40-26

described 40-24

layout (figure) 40-28

operation 40-28

TFTP

alternate file locations 9-9

centralized TFTP 9-8, 9-10

configuration tips 9-10

configuration checklist (table) 9-11

configuration files 10-2

configuration tips

alternate file locations fields 9-10

configuring a backup or fallback server 9-8

configuring a load-sharing TFTP server 9-8

configuring a redundant server 9-8

described 11-14

list of topics 9-1

master TFTP server 9-9

master TFTP server in centralized environment 9-9

more information 9-12

multiple cluster environment 9-8

overview 9-1

process overview 9-2

server

accessing 9-5

identifying 9-6

understanding 9-3

time-of-day routing 14-1

dependency records 14-4

for end users 14-3

more information 14-5

time periods 14-2

time schedules 14-2

understanding 14-1

time periods

dependency records 14-4

explained 14-2

more information 14-5

time schedules

dependency records 14-4

explained 14-2

more information 14-5

time zones 5-3

tones 20-6

tools

administrator

BAT 44-1

CAR 44-2

Cisco Unified CallManager Serviceability 44-2

more information 44-7

overview 44-1

remote network management 44-3

Trace

settings 11-17

transcoders

configuration checklist (table) 22-8

dependency records 22-7

failover and fallback 22-6

managing with media resource manager 22-2

more information 22-9

overview 22-1

performance monitoring 22-7

resetting registered devices 22-7

troubleshooting 22-7

types in Cisco Unified CallManager Administration 22-4

understanding 22-2

using as MTPs 22-3

transcoding

centralized MTP and conferencing services (figure) 25-6

IP-to-IP packet 25-5

IP-to-IP packet across trunks 25-6

IP-to-IP packet and voice compression 25-4

using Catalyst DSP 25-1

Transfer 37-15

transfer

described 40-37

on-hook 40-38

original calling party 40-38

transformations

called party 15-45

calling party 15-45

translation patterns

and called party transformations settings 15-47

and calling party presentation and restriction settings 15-50

and calling party presentation settings (table) 15-52

and connected party presentation and restriction settings 15-54

and connected party presentation settings (table) 15-56

and route plan report 15-65

use for failover 15-22

Trivial File Transfer Protocol (TFTP) 9-1

troubleshooting

Annunciator 20-8

trunk gateways, AT-2, AT-4, AT-8 36-7

trunk interfaces

BRI 36-2, 37-8

E1 CAS 37-7

E1 PRI 36-2, 37-9

FXO 36-2, 37-5

FXS 36-2, 37-5

QSIG 37-9

signaling

E&M 37-6

ground start 37-6

loop start 37-5

T1 CAS 36-2, 37-7

T1 PRI 36-2, 37-9

trunks

associated route groups 39-8

configuration 39-1

configuration checklist (table) 8-13, 39-9

configuring in Cisco Unified CallManager 8-12, 39-2

configuring on the router 8-11

dependency records 39-8

described 8-8

gatekeeper controlled 39-2

H.225 gatekeeper controlled 39-4

intercluster gatekeeper controlled 39-4

intercluster non-gatekeeper controlled 39-4

more information 39-10

non-gatekeeper controlled 39-3

overview 39-1

SIP 39-5

U

unicast bridge control 19-4

Unity, Cisco

configuration checklist (table) 28-5

connections with the phone system (figure) 28-3

integrated mailbox configuration 28-3

integration description 28-2

messaging integration 28-1

more information 28-8

system requirements 28-2

user alert, avoiding 24-8

User Cache Flush Timeout enterprise parameter 4-9

user configuration

CTI super provider 42-2

user directory

associating devices 18-3

Automated Attendant 18-5

Cisco Unified CallManager Assistant 18-4

configuration checklist (table) 18-9

extension mobility 18-5

IP SoftPhone, Cisco 18-6

managing information 18-1

more information 18-10

user information 18-2

user profiles 18-2

User Group Base enterprise parameter 4-6

user groups

access privileges 4-4

described 4-3

privileges for standard 4-11

standard 4-10, 4-11

user options 40-54

user profiles 18-2

V

video

alternate routing 41-11

and Serviceability 41-13

bandwidth management 41-10

bridge counters 41-14

call details records 41-15

calls 41-2

codecs 41-3

conference devices 21-5

configuration checklist (table) 41-16

DSCP marking 41-11

H.323 41-6

locations 41-10

more information 41-18

network 41-4

other configuration 41-12

performance monitoring counters 41-13

phone configuration 41-11

regions 41-10

Skinny Client Control Protocol 41-9

Skinny Client Control Protocol bridging 41-10

understanding 41-1

voice codecs

bandwidth used per call (table) 5-7

G.711 5-5

G.723 5-5

G.729 5-5

GSM 5-5

supported by Cisco Unified CallManager 5-5

wideband 5-5

voice compression 25-4, 25-5

voice gateways, see gateways

voice mail

access 26-3

call forwarding in multiple systems 26-7

call transfer 26-9

configuring messages button 40-52

connectivity to Cisco Unified CallManager 26-1

gateway-based 26-3

interfaces 26-2

message waiting configuration 26-5

pilot numbers 26-4

profiles 26-4

SMDI

configuration checklist (table) 27-6

integration 27-1

requirements for integration 27-1

voice mail access

directly connected 26-3

gateway-based 26-3

voice mail call forwarding

intercluster trunk, example 26-9

intracluster trunk, examples 26-8

voice mail configuration

message waiting indication 26-6

message-waiting indication policy 26-6

more information 26-10

profiles 26-4

voice mail connectivity

more information 26-10

voice mail interfaces

intercluster 26-3

PSTN gateway 26-3

Skinny Protocol 26-2

voice messaging, see voice mail

voice quality 8-1

W

wideband 5-5

wildcards

described (table) 15-27

for hunt pilots 15-27

for route patterns 15-27

in phone searches 40-50

search strings (table) 40-51

using @ in route patterns 15-21