Cisco Unified CallManager System Guide, Release 4.2(3)
System Configuration Overview
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System Configuration Overview

Table Of Contents

System Configuration Overview

Basic Configuration Flow

Where to Find More Information


System Configuration Overview


For best results when configuring a complete Cisco Unified Communications system, start with the system-level components and work toward the individual devices. For example, you have to configure the appropriate device pools, route lists, locations, and calling search spaces before you can use those components to configure phones and lines.

This chapter presents an overall flow, or order, for configuring the components of your Cisco Unified Communications network. It covers the following topics:

Basic Configuration Flow

Where to Find More Information

Basic Configuration Flow

Table 3-1 lists the general steps that are involved in configuring a complete IP telephony system. If you are not using a particular feature or component, you can skip that step. You have some flexibility in the order for performing these configuration steps, and in some cases, you might have to alternate between steps or return to a given step several times to complete your configuration.

Table 3-1 Configuration Overview Checklist 

Configuration Steps
Procedures and related topics

Step 1 

Install the Cisco Unified CallManager software on your servers. Designate the first server as the database publisher. Designate subsequent servers as database subscribers.

Installing Cisco Unified CallManager Release 4.2(3)

Server Configuration, Cisco Unified CallManager Administration Guide

Step 2 

Add services as required.

Cisco Unified CallManager Serviceability Administration Guide

Cisco Unified CallManager Serviceability System Guide

Step 3 

Configure system-level settings:

Cisco Unified CallManagers (Some Cisco Unified CallManager-specific elements are required, such as enabling of auto-registration and establishing a starting directory number [DN].)

Cisco Unified CallManager groups

Date/time groups

Regions

Softkey templates (Softkey templates represent a required field in device pool configuration, but they offer standard template options as well.)

Device defaults

Enterprise parameters

Locations

System-Level Configuration Settings, page 5-1

Step 4 

Design and configure your dialing plan:

AAR Group

Application Dial Rules (optional, used by Cisco Unified CallManager Assistant and Cisco WebDialer)

Partitions

Calling search spaces

Route filters

Route groups and line groups

Route and hunt lists

Route patterns (If you want to assign route patterns to gateways, you need to create gateways prior to configuring the route pattern for those gateways.)

Translation patterns

Partitions and Calling Search Spaces, page 13-1

Understanding Route Plans, page 15-1

Step 5 

Configure media resources:

Conference bridges

Transcoders

Annunciator

Media termination points

Music on hold audio sources

Music on hold servers

Media resource groups

Media resource group lists

Media Resource Management, page 19-1

Media Resource Group Configuration, Cisco Unified CallManager Administration Guide

Step 6 

Configure device pool settings:

Cisco Unified CallManager group

Date/Time group

Regions

Softkey template

SRST reference

Device Pool Configuration, Cisco Unified CallManager Administration Guide

Step 7 

Install and configure one of the following voice-messaging systems:

External (non-Cisco) voice-messaging system

Cisco Unity voice-messaging system

SMDI Voice Mail Integration, page 27-1

Administration documentation for Cisco Unity

Step 8 

Configure meet-me numbers/patterns.

Meet-Me Number/Pattern Configuration, Cisco Unified CallManager Administration Guide

Step 9 

Configure message-waiting numbers.

Message Waiting Configuration, Cisco Unified CallManager Administration Guide

Step 10 

Configure features:

Call park

Call pickup and group call pickup

Barge

Immediate Divert

Cisco Unified IP Phone services

Cisco Unified CallManager Extension Mobility

Cisco Unified CallManager Attendant Console

Cisco Unified CallManager Assistant

Configuring Call Park, Cisco Unified CallManager Features & Services Guide

Call Pickup, page 31-1

Configuring Barge, Privacy, and Privacy on Hold, Cisco Unified CallManager Features & Services Guide

Configuring Immediate Divert, Cisco Unified CallManager Features & Services Guide

Cisco Unified IP Phone Services, page 32-1

Cisco Extension Mobility, Cisco Unified CallManager Features and Services Guide

Cisco Unified CallManager Attendant Console, page 34-1

Cisco Unified CallManager Assistant With Proxy Line Support, Cisco Unified CallManager Features and Services Guide

Step 11 

Install and configure the gateways.

Understanding Cisco Unified CallManager Voice Gateways, page 36-1

Step 12 

Configure and install the phones; then, associate users with the phones. Also, configure phone button templates and softkey templates.

Cisco Unified IP Phones, page 40-1

Managing User Directory Information, page 18-1

Phone Button Template Configuration, Cisco Unified CallManager Administration Guide

Softkey Template Configuration, Cisco Unified CallManager Administration Guide

Administration documentation for Cisco Unified IP Phones

Step 13 

Enable computer telephony integration (CTI) application support; then, install and configure the desired CTI applications.

Computer Telephony Integration, page 42-1

Documentation provided with your application


Where to Find More Information

Related Topic

See Table 3-1.

Additional Cisco Documentation

Installing Cisco Unified CallManager Release 4.2(3)

Cisco Unified CallManager Administration Guide

Cisco Unified CallManager Features and Services Guide

Administration documentation for Cisco Unified IP Phones