Cisco CallManager Administration Guide, Release 3.2(1)
Cisco Messaging Interface Configuration
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Cisco Messaging Interface Configuration

Table Of Contents

Cisco Messaging Interface Configuration

Adding the Cisco Messaging Interface Service to a Server

Deleting the Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Service Parameters


Cisco Messaging Interface Configuration


The Cisco Messaging Interface (CMI) service allows you to use an external voice-mail system with the Cisco CallManager 3.0 and later. To work with Cisco CallManager, the voice-mail system must meet several requirements, including having a simplified message desk interface (SMDI). For detailed information on integrating a voice-mail system with Cisco CallManager, refer to "SMDI Voice Mail Integration" in the Cisco CallManager System Guide.

For information on how to work with the CMI, use the following topics:

Adding the Cisco Messaging Interface Service to a Server

Deleting the Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Service Parameters

Service  Parameters Configuration, page 32-1

SMDI Voice Mail Integration, Cisco CallManager System Guide

Adding the Cisco Messaging Interface Service to a Server

This section describes how to add the Cisco Messaging Interface service to the Cisco CallManager.

Before You Begin

Be sure that the following requirements are met before proceeding with any series of steps. See the "Server Configuration" section for more information.

Make sure servers are configured.

You must have installed the Cisco Messaging Interface service when you installed or upgraded the Cisco CallManager.

You must know the voice-mail access number and partition as well as the extension and mailbox length on the voice-mail system.

Procedure


Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the Server drop-down list box, choose the server on which you want to add the Cisco Messaging Interface.


Note The servers listed on the left side of the window already include the Cisco Messaging Interface service in their configuration.


Step 3 Click Insert.

The Cisco Messaging Interface Configuration window displays the parameters configured for this service.

Step 4 You can modify the service parameters, if necessary. For more information about CMI service parameters, see the "Updating a Service Parameter" section on page 32-4.


Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 33-1.



Note CMI remains idle if you do not configure the VoiceMailDN parameter. CMI becomes active within five minutes of your configuring the parameter.



Caution Some changes to service parameters may cause system failure.

Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes.


Next Steps

Enable the "messages" button on your Cisco IP phone to access the appropriate voice mailbox. For more information, see the "Messages Button" section in the Cisco CallManager System Guide.


Note The Cisco CallManager service parameters MessageWaitingOffDN and MessageWaitingOnDN do not apply to configuring Cisco Messaging Interface.


Related Topics

Deleting the Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Service Parameters

Service  Parameters Configuration, page 32-1

SMDI Voice Mail Integration, Cisco CallManager System Guide

Deleting the Cisco Messaging Interface Service From a Server

This section describes how to delete Cisco Messaging Interface service from a server.

Procedure


Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the CMI Servers list, choose the server from which you want to delete the Cisco Messaging Interface service.

The Cisco Messaging Interface Configuration window displays the parameters configured for this service.

Step 3 Click Delete Service.

A message displays stating that you are about to permanently delete service from this server.

Step 4 Click OK to continue or Cancel to cancel the deletion.


Related Topics

Adding the Cisco Messaging Interface Service to a Server

Configuring Cisco Messaging Interface Service Parameters

Service  Parameters Configuration, page 32-1

SMDI Voice Mail Integration, Cisco CallManager System Guide

Configuring Cisco Messaging Interface Service Parameters

This section describes how to configure Cisco Messaging Interface service parameters.


Caution Some changes to service parameters may cause system failure.

Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes.

Do not add or delete services parameters unless the Cisco TAC directs you to do so.

Procedure


Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the CMI servers list, choose the server on which you want to configure Cisco Messaging Interface service parameters.

The window refreshes, displaying the server you chose.

Step 3 Make the appropriate changes and click Update.

To view a list of parameters and their descriptions, click the "i" button in the upper, right corner of the window. To view the list with a particular parameter at the top, click that parameter in the Service Parameter Configuration window.


Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 33-1.



Related Topics

Adding the Cisco Messaging Interface Service to a Server

Deleting the Cisco Messaging Interface Service From a Server

Service  Parameters Configuration, page 32-1

SMDI Voice Mail Integration, Cisco CallManager System Guide