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Cisco Unified Communications Licensing

Cisco Unified Communications 9.x/10.x/11.0 Licensing Solution Overview

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Cisco offers a variety of software licensing options to meet customer needs, regardless of the business size, the way employees work, and the tools they need. Based on a user-centric model, Cisco® Unified Communications 9.x, 10.x, and 11.0 licensing includes:

   Cisco Unified Workspace Licensing (UWL): Cisco Unified Workspace Licensing provides the most popular bundles of Cisco Collaboration applications and services in a cost-effective, simple package. It includes soft clients, applications server software, and licensing on a per-user basis. Cisco Software Support Service (SWSS) is required for technical support and to enable access to major software upgrades.

   Cisco User Connect Licensing (UCL): A per-user based license for individual Cisco Unified Communications applications, that includes the applications server software, user licensing, and a soft client. Depending on the type of device and number of devices that you require, User Connect Licensing is available in Essential, Basic, Enhanced, and Enhanced Plus versions. Cisco Unified Communications Software Subscription (UCSS) is required for technical support and to enable access to major software upgrades.

Table 1 lists the Cisco Unified Communications Licensing portfolio, including the applications included with Cisco Unified Workspace Licensing.

Table 1.       Cisco Unified Communications 9.x, 10.x and 11.0 Licensing Portfolio*

Personal Multiparty - Advanced (Unlimited)

+

+

+

N/A

N/A

Personal Multiparty - Basic (4-Party)

ü

+

+

N/A

N/A

WebEx Conferencing - CPE & Hosted

ü

+

+

+

+

Unity Connection

ü

ü

+

+

+

Expressway firewall traversal

ü

ü

ü

N/A

N/A

Jabber UC

CPE &

Hosted ü

CPE &

Hosted ü

ü

N/A

N/A

Jabber IM/P

ü

ü

ü

ü

ü

Cisco Prime Collaboration

ü

ü

ü

ü

ü

# of Devices Supported

Multiple

Multiple

Two/One

One

One

 

CUWL Professional

CUWL Standard

UCL Enhanced Plus/ Enhanced

UCL Basic

UCL Essential

ü = included w/ license

+ = optional add-on

N/A = not available w/ license

 

Cisco Unified Workspace Licensing

With Cisco Unified Workspace Licensing, your organization can flexibly meet business needs by procuring a broad range of Cisco Collaboration applications and services on a per-user basis at a "better together" bundled price. It provides the opportunity to deliver a consistent set of Cisco Collaboration applications to a larger portion of your users, helping organizations maximize the potential of collaboration.

Cisco Unified Workspace Licensing is available in two primary editions:

   Standard Edition: Built on the reliable Cisco Unified Communications Manager platform, this edition includes call control, voice messaging, Expressway for firewall traversal, Prime Collaboration Standard, and soft clients including Jabber. Instant messaging and presence are also included and may be deployed as a 1-year subscription in the cloud or as a perpetual license on premises.

   Business Edition: Refers to Standard Edition on Cisco Unified Communications Manager Business Edition 6000 and is equivalent in functionality to Cisco Unified Workspace Licensing Standard Edition.

   Professional Edition: This edition includes all features in the Standard Edition plus WebEx® Conferencing, Personal Multiparty 4-party video conferencing, Session Management, and contact center capabilities. You can deploy each WebEx solution as both a 1-year subscription in the cloud and as a perpetual license on premises.

Cisco Unified Workspace Licensing can help you:

   Improve the value of a unified workspace:

     Offers multiple workspace applications at a more affordable initial cost

     Lowers total cost of ownership (TCO) through a consistent per-user price point that includes: server software, license, and soft clients

     Enables organizations to easily and cost-effectively adapt to changing employee or end-user needs

   Maximize the potential of collaboration:

     Provides a consistent set of applications across the organization to increase overall employee productivity

     Includes instant messaging and presence for the entire organization. Can be deployed as a 1-year subscription in the cloud or as a perpetual license on premises, further reducing implementation time and costs

     Allows you to deploy each WebEx solution in Professional Edition as both a 1-year subscription in the cloud and as a perpetual license on premises

   Flexibly meet your business needs:

     Simplifies the way you acquire and manage licensing, service, and support

     Flexibly deploys applications to meet your evolving operational and business needs

     Offers an open platform that integrates with other line-of-business applications

Cisco User Connect Licensing

Cisco User Connect Licensing for Cisco Unified Communications Manager is available in the following options (Table 2):

   Essential UCL and Basic UCL: These are user-based licenses for individual Cisco Unified Communications products. Each includes applications server software and user licensing for a single device supported by the Essential UCL or Basic UCL level of functionality. These licenses also provide on-premise Instant Messaging clients and presence software for the entire organization.

   Enhanced UCL and Enhanced Plus UCL: These are user-based licenses for individual Cisco Unified Communications products that support Cisco's entire portfolio of user devices and include the ability to use a soft phone on your desktop (Windows and Mac) and mobile devices. They each include a soft client, applications server software, and user licensing. Enhanced UCL includes unified communications applications for a single device, whereas Enhanced Plus allows for two devices. These licenses also provide on-premise Instant Messaging clients and presence software for the entire organization.

Table 2.       Cisco User Connect Licensing Options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition

 

Essential

Basic

Enhanced

Enhanced Plus

Device types supported

Analog, fax, Cisco Unified SIP Phone 3905, and Cisco Unified IP Phone 6901

Essential UCL plus Cisco Unified IP Phone 7811 and 7821 endpoints

All Cisco user devices*

All Cisco user devices*

No. of user profiles

1

1

1

1

No. of devices supported

1

1

1

2

Jabber® IM and Jabber Presence

Included

Included

Included

Included

Jabber for Windows and Jabber for Mac

-

-

Included

Included

Jabber for Smartphone and Jabber for Tablet

-

-

Included

Included

* Immersive and multipurpose Cisco TelePresence ® System endpoints are not included.

   Cisco TelePresence Room: The Cisco TelePresence Room license includes rights to one Cisco TelePresence Room-based system, including Cisco TelePresence, Profile, and Solution Series platforms.

Cisco User Connect Licensing for Cisco Unity Connection is available in the following option:

   Basic Messaging (Voicemail): The Basic Messaging license includes rights to one Cisco Unity Connection user. The user has advanced voicemail access Internet Message Access Protocol [IMAP], unified messaging, phone, and web) and voice recognition. (If you are using voice recognition, you must order SpeechConnect ports separately.)

   Enhanced Messaging (Voicemail): The Enhanced Messaging License includes all the capabilities of a Basic Messaging license + Survivable Remote Site Voicemail (SRSV). Enhanced Messaging licenses are included with Cisco Unified Workspace Standard and Professional licenses.

Cisco Software Support Service and Partner Offerings

A 1-year Cisco Software Support Service (SWSS) contract is required for organizations to take advantage of the attractive pricing available in Cisco Unified Workspace Licensing Standard Edition or Professional Edition. SWSS provides award-winning, 24-hour Cisco Technical Assistance Center (TAC) support for all applications covered under Cisco Unified Workspace Licensing, plus access to minor and maintenance releases and major software upgrades for the duration of the subscription term.

Cisco and our certified partners can help you deploy a highly secure, resilient Cisco Collaboration solution, meeting aggressive deployment schedules and accelerating business advantage. Our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks.

Cisco: The Leader in Business Communications

Cisco Collaboration solutions can help your organization tap the value of a converged IP network infrastructure, giving you more effective communication options and productivity-enhancing applications while reducing the high maintenance costs of managing separate voice and data infrastructures. With a decade of experience in IP convergence, Cisco is uniquely qualified to team with the telecom and data professionals in your organization to create an effective, nimble, and visionary technology solution.

Cisco Collaboration can streamline your business processes and boost productivity, reliability, and competitiveness - all while reducing security risk and enhancing your profitability. For more information about Cisco Unified Communications, visit http://www.cisco.com/go/unified or http://www.cisco.com/go/unifiedcommunications.

For More Information

More information about Cisco Unified Communications licensing is available at the following locations:

   Cisco Unified Communications Licensing: http://www.cisco.com/go/uclicensing

   Cisco Software Support Service (SWSS): http://www.cisco.com/go/swss