Cisco achieves 73% greater productivity with internal AI assistant
Cisco developed an internal and secure AI-powered assistant designed to elevate how employees work. Cisco’s internal AI assistant drives significant efficiency and frictionless experiences for employees.
As AI tools like ChatGPT emerged in the marketplace, Cisco saw both opportunity and risk. We wanted to make generative AI available to every single employee in a secure, cost-optimized way.
Challenge
The increasing usage of public AI solutions also raised critical safety and security concerns for our organization. We needed a solution that made generative AI available to our employees, while keeping Cisco’s internal data secure.
Security and compliance risks: Risk of employees inputting personal identifiable information (PII), client data, or proprietary information into AI engines.
Data privacy concerns: Reliance on external AI services could expose sensitive Cisco data to public training sets.
Disparity in AI-readiness: An AI skill gap — especially between technical and non-technical employees — meant we needed to create a tool that would meet every employee where they were at in their AI journey.
Solution
Cisco developed an enterprise-wide, secure AI solution that acts as a powerful partner to upwards of 100k users across our global workforce — driving greater efficiency for employees and lifting the load of everyday work.
Cisco employees can reap the full benefits of generative AI as Cisco’s AI Defense guardrails scan user prompts and MCP server tools for malicious code and hidden or overlooked threats.
Improved employee experience
Cisco’s internal AI assistant has quickly become the most widely used AI tool at Cisco, allowing employees to experience an average time savings of 5 hours per week and 73% greater productivity.
Future-ready scalability
A modular, flexible architecture and advanced data operations and allow us to deploy new features and consistentily refine our roadmap — ensuring we stay at the forefront of AI innovation.
Testimonials
Secure from the start
"Designed with a security-first mindset, our internal AI assistant has powerful guardrails that automatically detect and redact sensitive data before it’s sent to a public AI model — giving our employees an intelligent partner they can trust."
Sujith Joseph
Principal Engineer
Cisco
Work, redefined
"Cisco’s internal AI assistant is successfully taking on time-consuming, day-to-day tasks, freeing up our employees to be more strategic, creative, and responsive to our customers."
Sujith Joseph
Principal Engineer
Cisco
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