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Logicalis

The Logicalis EMEA Security Operation Centre (SOC) empowers you to anticipate risks, respond instantly, and build a resilient foundation for innovation. We help you protect critical data, meet compliance goals, and support sustainable growth—all monitored 24/7 by our cybersecurity incident response team.

Key security capabilities

  • End-to-end real-time protection for your business 24/7 cybersecurity incident response team
  • Round-the-clock support to detect, respond to, and mitigate threats
  • Vulnerability management platform
  • Continuous identification and remediation of security weaknesses
  • Proactive security testing
  • Includes red and purple team exercises, as well as penetration testing to uncover potential attack paths
  • Cyberthreat intelligence
  • Covers brand protection, leaked credentials monitoring, and detection of malicious phishing domains
  • Security score rating
  • Ongoing perimeter assessments with benchmarking across industry and geography
  • Resolution through managed services

Comprehensive, Cisco-powered managed security solutions include:

  • Managed Cisco XDR
  • Managed Cisco firewalls
  • Managed SASE
  • Managed Cisco Secure Access
  • Data center security (ACI)

    SLAs and response times

    SLATime to respond (TTR)Target Resolution Time (TRT)Customer updates
    P1 Critical15 Minutes (24/7)2 hours (24/7)Evey 60 minutes or on status change
    P2 Major2 hours (24/7)8 hours (24/7)Evey 60 minutes or on status change
    P3 Medium6 hours (business hours 09:00-17:30* GMT)10 hours (business hours 09:00-17:30* GMT)On status change
    P4 Minor10 hours (business hours 09:00-17:30* GMT)48 hours (business hours 09:00-17:30* GMT)On status change

    Location(s) and coverage

    We can provide global coverage from each of these SOC locations:

    • EMEA SOC L1-L3 (global coverage)
    • Portugal
    • UK and Ireland

    Specializations

    15 Cisco-powered specializations:

    • XDR
    • Cloud calling
    • Meraki access
    • Campus access sustainability
    • Campus access
    • Private 5G
    • Cisco Catalyst SD-WAN
    • Managed business communications
    • Managed unified contact center
    • Infrastructure as a service (IaaS)
    • Meraki security
    • Secure access service edge (SASE)
    • Meraki security and SD-WAN
    • Managed security
    • Cloud-managed security

    Certifications and industry accreditations

    • ISO27001
    • ISO9001
    • Certified Information Security Manager (CISM)
    • CISSP

    Contact information

    Artur Martins, CISO Logicalis Portugal, Artur.Martins@pt.logicalis.com
    Pedro Morgado, Managed Services Sales Lead, Pedro.Morgado@pt.logicalis.com
    James Hampson, Director Managed Security Services, james.hampson@logicalis.com