The Logicalis EMEA Security Operation Centre (SOC) empowers you to anticipate risks, respond instantly, and build a resilient foundation for innovation. We help you protect critical data, meet compliance goals, and support sustainable growth—all monitored 24/7 by our cybersecurity incident response team.
Key security capabilities
Comprehensive, Cisco-powered managed security solutions include:
SLAs and response times
SLA | Time to respond (TTR) | Target Resolution Time (TRT) | Customer updates |
---|---|---|---|
P1 Critical | 15 Minutes (24/7) | 2 hours (24/7) | Evey 60 minutes or on status change |
P2 Major | 2 hours (24/7) | 8 hours (24/7) | Evey 60 minutes or on status change |
P3 Medium | 6 hours (business hours 09:00-17:30* GMT) | 10 hours (business hours 09:00-17:30* GMT) | On status change |
P4 Minor | 10 hours (business hours 09:00-17:30* GMT) | 48 hours (business hours 09:00-17:30* GMT) | On status change |
Location(s) and coverage
We can provide global coverage from each of these SOC locations:
Specializations
15 Cisco-powered specializations:
Certifications and industry accreditations
Contact information
Artur Martins, CISO Logicalis Portugal, Artur.Martins@pt.logicalis.com
Pedro Morgado, Managed Services Sales Lead, Pedro.Morgado@pt.logicalis.com
James Hampson, Director Managed Security Services, james.hampson@logicalis.com