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Logicalis Asia Pacific

The Logicalis Asia Pacific security operations center (SOC) empowers customers to anticipate risks, respond instantly, and build a resilient foundation for innovation. We help you protect critical data, meet compliance goals, and support sustainable growth—all monitored 24/7 by our cybersecurity incident-response teams across the region.

Key security capabilities and end-to-end real-time protection for your business

  • 24/7 cybersecurity incident response team: Around-the-clock support to detect, respond to, and mitigate threats
  • Vulnerability management platform: Continuous identification and remediation of security weaknesses
  • Proactive security testing: Includes red and purple team test scenarios, as well as penetration testing to uncover potential attack paths
  • Cyberthreat intelligence: Covers brand protection, leaked credentials monitoring, and detection of malicious phishing domains
  • Security score rating: Ongoing perimeter assessments with benchmarking across industry and geography
  • Resolution through managed services

SLAs and response times

SLATime to respond (TTR)Target resolution time (TRT)Customer updates
Priority 1: HighResponse in 15 minutes (24/7)4 hours (24/7)Phone call/Email for first touch. Then every 60 minutes or on status change
Priority 2: MediumResponse in 20 minutes (24/7)8 hours (24/7)Email on first touch, then on status change every 3 hours
Prioroity 3: LowResponse in 30 minutes (24/7)24 hours (business hours)Email on first touch, then email on status change every 6 hours
Priority 4: InformationalResponse within 60 minutes (24/7)48 hours (business hours)Email update on status change every 12 hours


Geographic location(s) and coverage

APAC SOC L1-L3 (regional coverage)

  • Singapore
  • China
  • Malaysia
  • Taiwan
  • Indonesia

We cover:

  • Australia
  • China
  • Hong Kong
  • Indonesia
  • Malaysia
  • Singapore
  • Taiwan
  • Vietnam

X15 Cisco-powered specializations

  • XDR
  • Cloud calling
  • Meraki access
  • Campus access sustainability
  • Campus access
  • Private 5G
  • Catalyst SD-WAN
  • Managed business communications
  • Managed unified contact center
  • Infrastructure as a service (IaaS)
  • Meraki security
  • Secure access service edge (SASE)
  • Meraki security and SD-WAN
  • Managed security
  • Cloud-managed security

Certifications and industry accreditations

  • ISO27001
  • CEH
  • ISO9001
  • Certified Information Security Manager (CISM)
  • CISSP

Preferred contacts
Roger Loh, Head of Solutions Logicalis Asia Pacific, rloh@ap.logicalis.com
Gandhiraj Rajappan, Security Manager (SOC) Logicalis Asia Pacific rgandhiraj@ap.logicalis.com
For general APAC inquiries (monitored mailbox) info@ap.logicalis.com