Core capabilities and specializations

SLAs and response times: 24/7 security monitoring and incident handling with defined response times. Service-level objective (SLO) is 30 minutes for Severity High Cases with containment.   

Geographic locations and coverage: SOC facilities in Germany, Austria, and Switzerland; European-wide coverage with global customer support through remote operations.

Areas of specialization

• SOAR-driven automation of Cisco security workflows
• Cisco XDR for correlated threat detection and incident handling
• Cisco Secure Endpoint and Umbrella for endpoint and DNS-layer protection
• Cisco Firepower and adaptive security appliance (ASA) for network segmentation, intrusion prevention, and firewall management
• Cisco Talos Threat Intelligence for automated IOC enrichment and threat hunting
• Incident response and forensics with full Cisco integration
• Industry-specific use cases, including pharma, manufacturing/OT, finance, and healthcare

Certifications and industry accreditations

Organizational

• ISO 27001 certified

Staff certifications

• GIAC Certified Forensic Examiner
• GIAC Certified Forensic Analyst
• OSCP
• OSDA
• OSWP
• KLCP
• TÜV IT-Security Beauftragter
• BSI IT-Grundschutz Praktiker

Contact information
cdc.bms@bechtle.com