The Team Captain is expected to act in the best interest of the company in managing Cisco Learning Credits.
It is critical that a Team Captain maintain awareness of learning credit balance(s) and ensure credits are used before the 365-day expiration. Team Captains should review balance information in both LCMT and on the LCMT monthly statement regularly.
For individuals in the Team Captain role, it is important that there is total involvement and interest in the CLC Program. Cisco provides a Business Development Manager (BDM) who is available in a consultative manner to help ensure that a solid learning plan is in place. Team Captains should utilize the assigned BDM to ensure an effective use of their learning credits.
Every effort should be made by the Team Captain to approve Cisco Learning Credits debits before the training or event occurs. Learning Credit Management Tool (LCMT) generates an email to make Team Captains aware of all transaction activity. It is important that any person(s) serving in the Team Captain role review these emails and make timely approval decisions on pending debit transactions.
Being a Team Captain is supplementary to your role with the company. Additional Team Captains can be assigned to the account at any time to ensure coverage.
Lastly, if there are personnel changes that require you or another TCDA to vacate the Team Captain position (TCDA or TCO), the expectation is that you will inform your Account Manager or open a support case with Cisco Learning Credits Operations Team so we may work with the company to assign someone else to the role.