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Validate your customer experience skills to help deliver immediate value to your customer relationships. Drive business outcomes and be your customer’s trusted advisor.

Cisco Customer Success Manager

Validate your customer experience skills to help deliver immediate value to your customer relationships. Drive business outcomes and be your customer’s trusted advisor.

Schedule exam Why certify?

Help your customers realize their goals

CSM certification benefits in action

Prove your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data. The Cisco Customer Success Manager (CSM) certification will validate that you can lead customers to renewals and cultivate new sales opportunities through the entire customer lifecycle.

Getting started with Cisco Customer Success Manager certification

Getting started

To earn this certification, you’ll need to pass the core exam.

Get ready to ace the core exam using a variety of resources — from guided learning, self-study materials, and a community of peers and experts.

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Track and maintain your certification

Your certification is valid for three years. To recertify, you must retake and pass the Cisco Customer Success Manager (820-605 CSM) exam before your certification expires. Continuing Education credits cannot be used to recertify.

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