VoIP Application: RemoteAgent

Using the innovative technology of the Metreos communications application environment, it's now possible to support remote agents on Cisco's PCC (Enterprise and Express) without any remote premise equipment. By integrating the Metreos 2400 into your IPCC deployment, your organization can support remote agents at a satellite office, home office, or any location with Internet and PSTN connectivity.

View Flash Demo

RemoteAgent Conferencing Feature List

IPCC Functionality Intact
Remote agents have the same capabilities and functionality that onsite agents have.
No Premise Equipment Needed
The Metreos solution does not require VPN equipment, soft phone, or an IP enabled telephone to reside at the remote agent site.
Wired or Wireless PSTN Endpoints
Contact center calls can be received on either wired or wireless PSTN endpoints. The agent to receive calls can utilize a basic "home" phone or cellular phone.
Agent Whisper
Media streams such as "coaching" or customer information stream to the agent in such a way that only the agent can hear the media without the need for span ports.
Easy Scalability
The Metreos solution leverages a modular, distributed architecture enabling the remote agent application to grow with your organization.
CTI OS and CAD Support
The agent logs in using either program to designate the number where they want to receive calls; there are no additional training requirements because the agent interface remains the same.

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	VoIP Application: RemoteAgent Using the innovative technology of the Metreos communications application environment, it's now possible to support remote agents on Cisco's PCC (Enterprise and Express) without any remote premise equipment. By integrating the Metreos 2400 into your IPCC deployment, your organization can support remote agents at a satellite office, home office, or any location with Internet and PSTN connectivity. View Flash Demo RemoteAgent Conferencing Feature List IPCC Functionality Intact Remote agents have the same capabilities and functionality that onsite agents have. No Premise Equipment Needed The Metreos solution does not require VPN equipment, soft phone, or an IP enabled telephone to reside at the remote agent site. Wired or Wireless PSTN Endpoints Contact center calls can be received on either wired or wireless PSTN endpoints. The agent to receive calls can utilize a basic "home" phone or cellular phone. Agent Whisper Media streams such as "coaching" or customer information stream to the agent in such a way that only the agent can hear the media without the need for span ports. Easy Scalability The Metreos solution leverages a modular, distributed architecture enabling the remote agent application to grow with your organization. CTI OS and CAD Support The agent logs in using either program to designate the number where they want to receive calls; there are no additional training requirements because the agent interface remains the same. Back to top