VoIP Application: RapidRecord

The Metreos RapidRecord application automatically records calls placed to and from a select number of frontline devices allowing seamless, hands-off call recording. Once recorded, calls may be played back from either a Web interface or directly from the IP phone that placed or received the call. Because all calls are recorded, businesses can avoid the common problem of missing the important part of a call before enabling recording.

View Flash Demo

RapidRecord Feature List

Automated Recording
Automatically records calls to and from selected frontline devices. Recordings are stored in WAV format for easy playback and control.
Storage Aging
Recordings may be stored indefinitely or for a configurable amount of time.
Codec Support
Flexible codec selection allows calls using any of the following codecs: G.711, G.723.1 or G.729a.
Web-Based Management
Manage recordings from an easy to use web interface. Add devices or remove devices from the recording group quickly and easily.
Call Flagging
While in a call, operators may flag calls for later analysis.
Searchable Call Database
Recordings are stored in a searchable database and queried by date, time, device or username.
Cisco Integration
Integration with Cisco IP Phone Services for recording control directly from the IP phone.

Products
Products Product Overview VoIP Applications PhoneProxy ClusterMobility RapidRecord RemoteAgent Paging & Intercom Click-to-Talk VoIP Application Environment Application Runtime Media Engine Visual Designer Management Console VoIP Application Challenges Dial Tone Reliability Cost and Complexity Manageability How Metreos Is Different	Home » Products » Product Overview » VoIP Applications » RapidRecord
	VoIP Application: RapidRecord The Metreos RapidRecord application automatically records calls placed to and from a select number of frontline devices allowing seamless, hands-off call recording. Once recorded, calls may be played back from either a Web interface or directly from the IP phone that placed or received the call. Because all calls are recorded, businesses can avoid the common problem of missing the important part of a call before enabling recording. View Flash Demo RapidRecord Feature List Automated Recording Automatically records calls to and from selected frontline devices. Recordings are stored in WAV format for easy playback and control. Storage Aging Recordings may be stored indefinitely or for a configurable amount of time. Codec Support Flexible codec selection allows calls using any of the following codecs: G.711, G.723.1 or G.729a. Web-Based Management Manage recordings from an easy to use web interface. Add devices or remove devices from the recording group quickly and easily. Call Flagging While in a call, operators may flag calls for later analysis. Searchable Call Database Recordings are stored in a searchable database and queried by date, time, device or username. Cisco Integration Integration with Cisco IP Phone Services for recording control directly from the IP phone. Back to top