Cisco Enterprise Chat and Email

セキュリティ通知

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 02-Jul-2025new
• Cisco Enterprise ChatおよびEメールストアドクロスサイトスクリプティングの脆弱性 02-Jul-2025new
• Cisco Enterprise Chat and Email のサービス妨害（DoS）脆弱性 02-Apr-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 02-Apr-2025
• Cisco Enterprise Chat and Email のサービス妨害（DoS）脆弱性 06-Nov-2024
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 06-Nov-2024
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• Cisco Enterprise ChatおよびEメールのクロスサイトスクリプティングの脆弱性 03-Apr-2024
• シスコ製品に影響を与える HTTP/2 Rapid Reset 攻撃：2023 年 10 月 21-Dec-2023
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 21-Jun-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise ChatおよびEメールの脆弱性 12-Jan-2022
• Cisco Enterprise Chatおよび電子メール添付ファイルのダウンロードにおける脆弱性 19-Jun-2019
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise ChatおよびEメールのクロスサイトスクリプティングの脆弱性 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise ChatおよびEメールのクロスサイトスクリプティングの脆弱性 06-Mar-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

リファレンス

テクニカル リファレンス

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Data Dictionary, Release 15.0(1) 07-May-2025 (PDF - 1 MB)

ライセンス情報

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

デザイン

設計ガイド

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Design Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2024 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco Enterprise Chat and Email 15.0(1)

  • System Requirements for Enterprise Chat and Email, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 389 KB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

インストールとアップグレード テクニカル ノーツ

• ECE用のpfSenseコミュニティロードバランサの設定 24-Feb-2024

設定

プログラミング ガイド

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 819 KB)
  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 625 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

設定例とテクニカルノーツ

• Applicable to Multiple Releases

  • Office 365でのECE OAUTH2認証のトラブルシューティング 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • ECEでのエージェントとパーティション管理者のSSOの設定およびトラブルシューティング 14-Feb-2024
• ECEチャットのカスタムチャット変数の設定 25-Jul-2019
• エンタープライズチャットおよび電子メールのペリフェラルゲートウェイログ分析のトラブルシューティング：チャットワークフロー 19-Jul-2019
• エンタープライズチャットおよび電子メール(ECE)のクイックリンクと応答の設定 06-Dec-2018

メンテナンスとオペレーション

エンドユーザ ガイド

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 666 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 08-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

メンテナンスとオペレーションのテクニカルノーツ

• SQL 2014 StandardインストールでのECE SQL CPUスパイクの問題のトラブルシューティング 07-Feb-2020

メンテナンスとオペレーションガイド

• Data Lookup Utility Guide For Enterprise Chat and Email 07-May-2025 (PDF - 990 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 5 MB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 15.0(1) (For UCCE and PCCE) 05-May-2025 (PDF - 3 MB)
• Data Lookup Utility Guide For Enterprise Chat and Email 08-Apr-2025 (PDF - 995 KB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 19-Nov-2024 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 01-May-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)

トラブルシューティング

トラブルシューティング テクニカルノーツ

• Applicable to Multiple Releases

  • バージョン12.0以降でのECEとPCCEの統合 30-Jul-2020

• Cisco Enterprise Chat and Email 12.6(1)

  • 例外キューアクティビティを再処理するためのECEアラームワークフローの設定 27-Jan-2025
• ECEのデフォルト例外キューに入る電子メールのトラブルシューティング 12-Aug-2024
• Cisco ECEのカスタムヘッダー問題のトラブルシューティング 23-Oct-2020
• Configure Java For Email and Chat(ECE)ワークフローエラー 21-Oct-2020
• ECE 400-Agent HA設定の初期インストール 14-Aug-2020
• ECEガジェットがレンダリングされないPCCE 12.x SPOGのトラブルシューティング 24-Jul-2020
• ECE Web ConfigのEntry Pointフォルダにアクセスする際のHTTPエラーコード500のトラブルシューティング 22-Jul-2020
• エージェントへのECEルートチャットの失敗のトラブルシューティング 19-Jul-2020
• エンタープライズチャットおよび電子メールでのIIS Webサーバ設定のトラブルシューティング 09-Mar-2020
• エンタープライズチャットおよび電子メールでのエージェントログインおよびアベイラビリティのトラブルシューティング 09-Mar-2020
• 11.5から11.6へのECEアップグレード障害のトラブルシューティング 21-Oct-2019

資料

カタログ

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022