Cisco Enterprise Chat and Email

セキュリティ通知

Field Notice

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 18-May-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

リファレンス

ライセンス情報

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

デザイン

設計ガイド

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 388 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)
  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 15-Nov-2022 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 15-Nov-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 744 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

• Cisco Enterprise Chat and Email 11.6(1)

  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 11.6(1) 31-Aug-2017 (PDF - 448 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 11.6(1) 31-Aug-2017 (PDF - 469 KB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

設定

プログラミング ガイド

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 629 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

• Cisco Enterprise Chat and Email 11.6(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 11.6(1) 26-Sep-2017 (PDF - 979 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 11.6(1) 21-Sep-2017 (PDF - 478 KB)
  • Enterprise Chat and Email Data Dictionary for Unified Contact Center Enterprise, Release 11.6(1) 21-Sep-2017 (PDF - 1 MB)

設定例とテクニカルノーツ

• Applicable to Multiple Releases

  • Office 365を使用したECE OAUTH2認証のトラブルシューティング 13-Dec-2022
• ECEチャットのカスタムチャット変数の設定 25-Jul-2019
• エンタープライズチャットおよび電子メールのペリフェラルゲートウェイログ分析のトラブルシューティング：チャットワークフロー 19-Jul-2019
• エンタープライズチャットおよび電子メール(ECE)のクイックリンクと応答の設定 06-Dec-2018

維持および操作

エンドユーザ ガイド

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 563 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

• Cisco Enterprise Chat and Email 11.6(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 11.6(1) 17-Apr-2020 (PDF - 1 MB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.6(1) 30-Aug-2017 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 11.5（1）

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

メンテナンスとオペレーションのテクニカルノーツ

• SQL 2014 StandardインストールでのECE SQL CPUスパイクの問題のトラブルシューティング 07-Feb-2020

メンテナンスとオペレーションガイド

• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 2 MB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) ES3 (For UCCE and PCCE) 15-Nov-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 11.6(1) 28-Oct-2022 (PDF - 765 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.5(1) ES3 (For UCCE) 26-Oct-2022 (PDF - 757 KB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.5(1) ES1 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide, Release 12.5(1) ES1 (For PCCE) 17-Jul-2020 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 05-Jun-2020 (PDF - 2 MB)

トラブルシューティング

トラブルシューティング テクニカルノーツ

• Cisco Enterprise Chat and Email 11.6(1)

  • 部門のエージェントが[More]オプションのドロップダウンに「Attachment」が表示されない場合のECEのトラブルシューティング 25-Jul-2019
• Cisco ECEのカスタムヘッダー問題のトラブルシューティング 23-Oct-2020
• Configure Java For Email and Chat(ECE)ワークフローエラー 21-Oct-2020
• ECE 400-Agent HA設定の初期インストール 14-Aug-2020
• バージョン12.0以降のECEとPCCEの統合 30-Jul-2020
• ECEガジェットがレンダリングされないPCCE 12.x SPOGのトラブルシューティング 24-Jul-2020
• ECE Web ConfigのEntry Pointフォルダにアクセスする際のHTTPエラーコード500のトラブルシューティング 22-Jul-2020
• エージェントへのECEルートチャットの失敗のトラブルシューティング 19-Jul-2020
• エンタープライズチャットおよび電子メールでのIIS Webサーバ設定のトラブルシューティング 09-Mar-2020
• エンタープライズチャットおよび電子メールでのエージェントログインおよびアベイラビリティのトラブルシューティング 09-Mar-2020
• 11.5から11.6へのECEアップグレード障害のトラブルシューティング 21-Oct-2019
• Enterprise Chat and Email （ECE）チャット Application Programming Interface （API; アプリケーション プログラミング インターフェイス）に直面している 11.6 顧客 18-Oct-2017