Customer Experience in Retail

Personalized, Pervasive Service

Tesco CIO talks about fueling growth through superior customer experience. (3:24 min)

Taking a Customer-Centric Approach

Tesco is one of the world's leading multi-national, multi-category retailers headquartered in the United Kingdom. Mike McNamara, Chief Information Office of leading retailer Tesco, explains why technology is essential to help Tesco respond to changes in the competitive market.

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Expert Insight

Mike McNamara

Chief Information Officer, Tesco

“One of the really hard things you have to do as a CIO of a company is to invest in infrastructure.”

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Dick Cantwell

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