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Expand Your Skills to Help Drive Business Outcomes

Become the trusted advisor whom customers can count on to deliver proven solutions and outcomes in the digital era.

Overview

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.

Preparation

There are no prerequisites required for this certification. However, for candidates who have less than 2 years’ experience and are in need of foundational knowledge, Cisco recommends the following e-learning course before progressing in this certification:

If you have at least 2 years' experience, the following course will prepare you for this certification:

Exams & Recommended Training

Required Exam Recommended Training
820-602 DTCSM Cisco Customer Success Manager (DTCSM)

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Train and study

The best way to prepare for the certification is to take the Cisco-approved training:

Cisco Customer Success Manager (DTCSM)

This course provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. A proctored exam will provide documented proof of basic competency and career certification.

Learning Partner Content

Take exam

To earn this Cisco certification, you must pass the following exam(s):

820-602 DTCSM

This exam tests a candidate's knowledge and skills as it relates to:

  • Discovery
  • Benchmarking & Application
  • Analysis & Evaluation
  • Enablement

Recertification

The Cisco Customer Success Manager Specialist certification is valid for two years.

To recertify:

  • Pass the current version of DTCSM exam