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Help your customers realize their goals

Validate your customer experience skills to help drive business outcomes and be your customers’ trusted advisor.

Overview

The Cisco Customer Success Manager certification provides a solid framework and a core set of skills and knowledge to help you deliver immediate value to your relationship with your customers. Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals, and cultivate new sales opportunities through the entire customer lifecycle.

Preparation

This certification has no formal prerequisites, but the following course can help prepare you for the exam:

Exams and recommended training

Required exam Recommended training
820-605 CSM Cisco Customer Success Manager (DTCSM)

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Train and study

The best way to prepare for the certification is to take the Cisco-approved training:

Cisco Customer Success Manager (DTCSM)

This course provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. A proctored exam will provide documented proof of basic competency and career certification.

Take exam

To earn this Cisco certification, you must pass the following exam(s):

820-605 DTCSM

This exam tests a candidate's knowledge and skills as it relates to:

  • Discovery
  • Benchmarking & Application
  • Analysis & Evaluation
  • Enablement

Recertification

The Cisco Customer Success Manager Specialist certification is valid for two years.

To recertify:

  • Pass the current version of DTCSM exam