Validate your customer experience skills to help drive business outcomes and be your customers’ trusted advisor.
The Cisco Customer Success Manager certification provides a solid framework and a core set of skills and knowledge to help you deliver immediate value to your relationship with your customers. Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals, and cultivate new sales opportunities through the entire customer lifecycle.
There are no prerequisites required for this certification. However, for candidates who have less than 2 years’ experience and are in need of foundational knowledge, Cisco recommends the following e-learning course before progressing in this certification:
If you have at least 2 years' experience, the following course will prepare you for this certification:
The best way to prepare for the certification is to take the Cisco-approved training:
This course provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. A proctored exam will provide documented proof of basic competency and career certification.
To earn this Cisco certification, you must pass the following exam(s):
This exam tests a candidate's knowledge and skills as it relates to:
The Cisco Customer Success Manager Specialist certification is valid for two years.