Become the trusted advisor whom customers can count on to deliver proven solutions and outcomes in the digital era.
The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.
To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.
There are no prerequisites required for this certification. However, for candidates who have less than 2 years’ experience and are in need of foundational knowledge, Cisco recommends the following e-learning course before progressing in this certification:
If you have at least 2 years' experience, the following course will prepare you for this certification:
The best way to prepare for the certification is to take the Cisco-approved training:
This course provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. A proctored exam will provide documented proof of basic competency and career certification.
To earn this Cisco certification, you must pass the following exam(s):
This exam tests a candidate's knowledge and skills as it relates to:
The Cisco Customer Success Manager Specialist certification is valid for two years.