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The Customer Success Manager Specialist certifications provide skills and knowledge to customer success managers who ensure that customers achieve desired business outcomes, and realize the value of their investment. The customer success manager, or CuSM, drives adoption of products or services, focuses continually on customer value, and seeks opportunities to expand use by the customer, thus paving the path to renewal.

Develop the skill set that can help drive continued revenue by meeting customers’ expected outcomes and the goals of the business.

Cisco Customer Success Manager Specialist